Last time I stayed here there was no hot water for a couple of days. I can understand the hot water going out. I cannot understand how it takes that long to fix it. Had to endure two very cold showers -- it was November. Trying to get get updates from uniformed and unhelpful staff proved pointless. Nevertheless, I returned in December. In the space of 24 hours, I had to change rooms four times. The first room, faced onto a grim looking interior shaft. Picture "Bladerunner" and you get the idea. (Be very careful when getting a room assignment here, many of the rooms face onto these interior shafts.) The second room had a damp carpet, as I discovered after walking around barefoot and feeling the squishy carpet underfoot. Plus it smelled musty and mouldy. The third room was small and had a queen bed (I had booked a king) and again faced onto the interior shaft. The fourth room, my upgrade, was the smallest of them all and once more faced a wall. At this point I simply gave up.
But I wasn't the only one with problems. While waiting in the lobby for half an hour to get the key to my fourth room, at least half a dozen people came to the front desk to complain that they'd been waiting for hours to check into their rooms -- this was at 6 in the evening. One elderly couple complained that they'd been waiting for 4 hours.
Not sure who owns this property but it is a rare combination of sloppy management and incompetent staff.
- Official Description (provided by the hotel):
- The luxurious May Fair Hotel is located in sophisticated Mayfair, resurgent again as London's true luxury quarter. The May Fair puts you in a peaceful spot right in the heart of the West End, between all the great parks, theatres, galleries and attractions of London and with direct underground links to Canary Wharf. ... more less
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- Also Known As:
- May Fair London
- Mayfair Hotel London
- May Fair Hotel London
- The May Fair Hotel London, England