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“Incredible service”
Review of The Savoy

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The Savoy
Ranked #38 of 1,076 Hotels in London
Certificate of Excellence
Reviewed June 25, 2014

Incredible service and location, the butler service is a must if you visited this hotel, the personal is amazing.
The food they have to improve, the room are really clean and if you have the room with Times view is incredible

  • Stayed: June 2014, traveled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with Fairmont Hotels & Resorts
Thank Sergio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiaran_MacDonald, Managing Director at The Savoy, responded to this reviewResponded June 30, 2014

Dear Guest,

It’s a pleasure to hear you enjoyed the service provided by our dedicated team and views from our river view rooms. I was disappointed to read your comment with regards to the food and ask that you write to us at savoy@fairmont.com to further discuss your experience.

Kind regards,

Kiaran MacDonald

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,666 - 2,672 of 4,785 reviews

Reviewed June 24, 2014

Where do I start about this wonderful amazing magical remarkable hotel ? We stayed here for 2 nights to celebrate my Birthday and our recent wedding.
Upon arrival at this magnificent hotel our car was taken by the front staff who went and parked it for us.
Check in was a breeze and we was taken to a small room away from the main lobby area to check in and was greeted as though we had been to The Savoy a thousand times - for note, this was our first time.
We was then given a small tour of the hotel and was taken in the red lift to our room on the 5th floor. We was in room 521 which was just a few doors down from The Royal Suite ! The room was decorated in an edwardian style and it just took my breath away. The curvature of the room, the huge bed, the gorgeous marble bathroom - everything was just perfect. Once we had settled in and changed we went down to the Thames Foyer for afternoon tea.
Again upon arrival at the Thames Foyer we was greeted like old friends to the hotel and shown our table where afternoon tea would be served. We chose the rose champagne afternoon tea and was offered a selection of sandwiches of which there was a good choice of vegetarian ones - which can sometimes be a bit of an issue at other hotels - at The Savoy - nothing is too much trouble. Our waiter for the day was just wonderful and we held some fantastic conversations with him about his home town in Italy and his travels all over the world before coming to work in the most wonderful hotel in the world - The Savoy. We was even given a complimentary top up on our champagne and I was delighted to receive a rendition of Happy Birthday from the resident pianist and a birthday cake with a little candle in it. The attention to detail throughout is just stunning.
We then returned to our room and was provided with some room service cakes (as we couldn't finish them all at afternoon tea) and there was also some chocolate covered strawberries in the room as well as another small Birthday cake - such a treat ! We went to see the show the Dirty Rotten Scoundrels in the Savoy Theatre in the evening and had wonderful seats booked through the concierge.
After the show - which was hilariously funny - we went to the American Bar were again we were greeted like regular guests. The vocalist and pianist was great and the cocktails were just superb. We was again rewarded with a complimentary cocktail to celebrate our wedding and my Birthday.
Our sleep was so peaceful and the bed was just like a cloud - dreamy. In the morning we had in room breakfast dining - utterly amazing. The food is just incredible and the service - well there are no words to describe the service, just fantastic.
After a shopping trip around London we returned to dine in Kaspars restaurant in the evening which had a vegan menu - such a treat in a major hotel as we are often overlooked ! The food and service again were impeccable and could not be faulted in any way whatsoever. We was then escorted to the Beaumont Bar which feels incredibly exclusive as they was turning people away. I can't remember the name of my cocktail I only know it was yummy, and my husband had Ol' Blue Eyes which was prepared and finished at the table - obviously making it truly memorable. The only thing I would say is that the choice of entertainment in the Beaumont Bar that evening was a little out of character for the hotel as I found it cheesy and the vocalist wasn't very good - the pianist however was superb. That is my one and only criticism of the whole Savoy experience.
After another peaceful nights sleep, we again had in room breakfast dining, again delicious and served by another wonderful friendly and professional member of staff.
We was both so sad to check out of the hotel, but we had an amazing memorable experience here which will stay with us for the rest of our lives. That's what you get at The Savoy, it isn't just another hotel stay, its a magical experience - one that we didn't want to end.
The attention to detail, the staff, the food, the drinks, the afternoon tea, the room, the bathroom, the toiletries, the television, the in room dining, the mini bar, the turn down service, I can't list everything but it was just all so incredible. Thank you Savoy for making my Birthday a truly memorable one, and for a wonderful stay as Husband and Wife - we had only been married a few weeks when staying here. I could gush on about this experience forever - and will - to everyone ! Thank you.

  • Stayed: June 2014, traveled as a couple
    • Value
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2  Thank LittleSweetpea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiaran_MacDonald, Managing Director at The Savoy, responded to this reviewResponded June 30, 2014

Dear Guest,

I am very pleased to hear that you chose The Savoy to celebrate your birthday and recent wedding, and left with such fond memories. Many thanks for this fantastic review, which I shall look forward to sharing with the team. I hope we are able to welcome you back soon.

Kind regards,

Kiaran MacDonald

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2014

After living in London for 5 years and moving out to the country, nothing could be better at mixing the 2 when in town as a stay at the savoy. The staff were extremely helpful, the Beaufort bar a great place for a late night glass of champagne and some great Jazz music to boot!

Would always recommend a stay here!

  • Stayed: June 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank Allan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiaran_MacDonald, Managing Director at The Savoy, responded to this reviewResponded June 30, 2014

Dear Guest,

Thank you for your review. I was happy to hear that you enjoyed a stay at The Savoy and visit to the theatrical Beaufort Bar.

Kind regards,

Kiaran MacDonald

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2014

This is a fabulous hotel which really captures the essence of the wonderful city of London. If you can get the hotel on a rate then it really is worth experiencing. The hotel is beautiful and the service exceptional.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank Hannah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiaran_MacDonald, Managing Director at The Savoy, responded to this reviewResponded June 30, 2014

Dear Guest,

We believe that The Savoy is very much woven into the fabric of London. Thank you for your kind words.

Kind regards,

Kiaran MacDonald

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2014

Great base to see Charlie and the Chocolate Factory. Fantastic trip on the Silver Darling. Great ambiance in the hotel would highly recommend. Visited with 5 year old boy, he was made to feel very welcome.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
1  Thank Lionel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiaran_MacDonald, Managing Director at The Savoy, responded to this reviewResponded June 30, 2014

Dear Guest,

It’s a pleasure to hear you all enjoyed a Father’s Day break. The Savoy is a perfect setting for families in London and I’m glad to hear your son was made to feel welcome.

Kind regards,

Kiaran MacDonald

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2014

First time in London and chose this hotel for location and history. Did not disappoint; service and facility were excellent. Tried the pool, steam and sauna (good for relaxation purpose) as well as the Thames Foyer for breakfast. Check out the cappuccino, amazingly cool.

Walking distance to many things from Covent Garden to the River Thames. Closest tube stops are Charring Cross or Embankment and quite convenient.

Since The Savoy has its own theatre show, it could get quite busy during early evening hours. The concierges were very helpful and they are there all day and night. Overall, The Savoy is everything you would expect from a luxury hotel and delivered.

  • Stayed: June 2014, traveled on business
    • Value
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1  Thank molove2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiaran_MacDonald, Managing Director at The Savoy, responded to this reviewResponded June 30, 2014

Dear Guest,

Thank you for taking the time to review your recent stay at The Savoy. I was pleased to hear The Savoy met all expectations and that you made the most of our central location and hotel amenities.

Kind regards,

Kiaran MacDonald

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2014

We stayed for 4 days at the beginning of June. We had accidentally come in the wrong entrance and within a minute, one of the gentlemen working there had found us, gotten our luggage sorted to be sent up to our room and shown us how to get to where we were supposed to be, which was very much appreciated. Our room was nice enough, but not particularly outstanding. The bathroom was the best part of it - roomy standing shower and a lovely deep tub with excellent water pressure and heat.

We had an issue with the bank locking our card due to concern with the unusual charges amassed during travel, but the hotel staff were very understanding as we got it straightened out. Unfortunately, they charged us 100 GBS for the phone call to the bank to get it fixed, which seemed a bit much. The cleaning crew could not be trusted to abide by the hanging sign requesting the room not be serviced - whether we put it out or not, they still came in 3 days out of 4.

Overall, I don't feel like any aspect of our experience at this hotel equaled the cost charged. Next time we are in London, we will definitely stay elsewhere.

  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
3  Thank A_of_H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiaran_MacDonald, Managing Director at The Savoy, responded to this reviewResponded June 30, 2014

Dear guest,

Many thanks for taking the time to review your stay at The Savoy. May I first of all extend sincere apologies that you left The Savoy less than satisfied following your recent visit. Please accept my apologies if the team did not notify you of the international call rates. I was equally disappointed to hear of your experience with regards to our housekeeping team servicing your room. Please be assured that your experience is not representative of our usual standards of service and I have shared your feedback with our Executive Housekeeper for her review.

Kind regards,

Kiaran MacDonald

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Savoy

Address: The Strand, London WC2R 0EU, England
Phone Number:
Location: United Kingdom > England > London > Trafalgar Square / Embankment
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in London
#38 Luxury Hotel in London
#44 Romantic Hotel in London
#53 Business Hotel in London
#60 Family Hotel in London
Price Range: $609 - $1,051 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Savoy 5*
Number of rooms: 267
Reservation Options:
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Also Known As:
The Savoy Hotel London
Savoy London
Savoy Hotel London
The Savoy London, England

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