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“Christmas stay”
5 of 5 bubbles Review of The Savoy

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The Savoy
Ranked #42 of 1,089 Hotels in London
Certificate of Excellence
Colwyn Bay, United Kingdom
Level Contributor
47 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Christmas stay”
5 of 5 bubbles Reviewed January 7, 2014 via mobile

This was our second stay at the savoy London but the first with our grown up children. We had a fabulous time,afternoon champagne teas was beautiful, bedrooms stunning, staff were second to none. Best nights sleep, the beds are amazing. Can't wait to go back.

Stayed December 2013, traveled with family
Helpful?
Thank laurie r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
London, United Kingdom
Level Contributor
64 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 bubbles Reviewed January 7, 2014

Stayed here for one night whilst visiting The Royal Opera House. Room was ok, quite small but the bathroom made up for it - very spacious. Breakfast the following morning was dreadful, pot of tea was like dishwater and the coffee was very weak. Our waiter was very forgetful as one of our friends breakfast didn't turn up! Not good as it cost a fortune. Have stayed at The Savoy previously for charity functions - the last time was the night before it was closing for the big refurbishment. Sadly it didn't look much different!

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed January 6, 2014

Had afternoon tea yesterday with friends. The sandwiches were not traditional and the 'experimentation' combinations were not good. Several types had an overpowering quantity of cumin. The other varieties were equally gross. Any sandwich from the cafe chain Paul would have been infinitely better. The waiter didn't seem to know anything about tea either. He poured tea that was under-steeped, over-steeped, and cold. Once when pouring piping hot (under-steeped) tea, the pot leaked onto my friend's lap and when it was brought to the waiter's attention he didn't even ask if the person was alright. The desserts were disorderly and didn't look anything like the photographs shown on the website. Food-wise and service-wise the experience was poor. Please train the staff better and get a chef in the kitchen who actually knows how to prepare good-tasting sandwiches. Apart from being with friends, the only enjoyable part was listening to the pianist.

  • Stayed January 2014
    • Location
    • Cleanliness
Helpful?
3 Thank 9SCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiaran_MacDonald, Managing Director at The Savoy, responded to this review, January 10, 2014
Dear Guest,

Thank you for taking the time to give feedback on your recent visit to The Savoy for Afternoon Tea.

I was disappointed to read the sandwiches and cakes were not to your liking, and have shared your thoughts with the Executive Chef for his review.

Additionally, there cannot be any excuse for issues such as unmindful and inattentive service from our team. Please rest assured that the matter has been addressed by our executive director of food & beverage for urgent review and I have made sure that additional training is taking place to address the service issues, which you experienced.

Please be assured that your experience is not representative of our usual standards of service and I do hope that you will reconsider and return to The Savoy as I am sure that you will find the service to be much improved

Kind regards,
Kiaran MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed January 6, 2014

What’s sad about the Savoy is that after the GBP 220m renovations completed on the property coupled with the “world famous”-ness of it all, we were left wondering how poor the conditions must have been pre-remodel. I’m hardpressed to call this a five star property. This establishment is very sadly a very old and dated hotel with half assed renovations and trying to still live in its prime. We spent the majority of our trip at the Corinthia, which was worlds away and beyond what Savoy was offering. They’re both supposedly of the same caliber, but Savoy garnering the old world prestige, but the differences are immediately obvious.

To be fair, what I’m mentioning are really just first world problems in the grand scheme of things.

-As a Fairmont property, Savoy charges 9.99 GBP/24 hours for wifi. Not to be a brat about this, but when your only charge for a one night stay is the internet, most properties usually waive something as inconsequential as this upon checkout; but when you’re running bankrupt as we read, I can see why you can’t offer it. Corinthia? Free.

-The concierge is just one person at a desk a time – when we requested assistance on an impending reservation, they were assisting others and we were told they would contact us back, whereas at the Corinthia, there was an army of staff behind the counter to assist us with anything we needed.

-The gym at the Corinthia was 24 hours – a detail that’s very small and minute for anyone to notice, but when the availability is there for you to use a world class massive gym at anytime even when battling jetlag, you notice the difference. Savoy? Closed at 8PM.

-The guestroom is very old – yes, they remodeled the bathroom with new amenities and marbled tiles, etc., but there’s a janky little corner stand where they throw in some mouthwash and cute little le labo supplies. If you were really thinking through your remodel, you probably could’ve sprung for a little more effort in the shelving arena. The bedroom furniture is dated; yes, you could argue “old world elegance”, but I would say that it’s just plain old. The closets were old and musky, with “newer” amenities…or just a safe. Perhaps they skimped on the standard rooms when remodeling? But come on guys, go big or go home.

All in all, I hate being the one who writes a review to compare solely to another hotel, but maybe our mistake was staying at the Corinthia first and then swapping to the Savoy. If you’re not into the whole “historic elegance” (very overrated) or into bragging that you stayed at this world-famous establishment, head to the Corinthia – it’s just down the street, worlds better, newer, fresher, and frankly less buildup for a complete letdown.

What I will say is that the service is great – these people do try hard, but it’s sad when the amenities just aren’t up to par; you just turn into a sad used car salesman.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ikli7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kiaran_MacDonald, Managing Director at The Savoy, responded to this review, January 10, 2014
Dear Guest,

I was sorry to read your feedback following your stay at The Savoy and it is a shame to hear that the hotel post-restoration is not to your taste.

Our Wi-Fi charges are competitive with those of other London hotels, but can be complimentary for the duration of your stay if you become a member of Fairmont President’s Club (which is free to join), please accept my apologies if this was not highlighted upon check-in.

We all take great pride in assisting our guests and it’s unfortunate our Concierge were not able to immediately assist you with your inquiry. However, I do appreciate your comments on the high levels of service you received throughout the duration of your stay.

Kind regards,
Kiaran MacDonald
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
247 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 bubbles Reviewed January 6, 2014

Stayed for Xmas on 25th December 2013. Reception and check-in are excellent and being shown to your rooms by the person who checks you in is very pleasant. All team members greet you very positively. Rooms have been very nicely refurbished a couple of years ago and still have a newish feel. A lovely touch was a gingerbread Xmas house in both of our rooms which interconnected. Room service responded well for morning coffee requests. Overall a lovely experience, marred slightly by a service issue at Kaspars during breakfast which I will review separately. My service review here is purely for the hotel. It was good that the pool was open until 8 on 25th and I was able to swim again in the morning, I think a hotel of this standing needs more extensive spa facilities. The beds are exceptionally comfortable.

I feel that the Savoy although having been beautifully refurbished and having a stunning entrance lobby has lost a little of it's uniqueness as it is now owned by the Fairmont chain.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank llbcjmsll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stamford, United Kingdom
2 reviews
5 of 5 bubbles Reviewed January 5, 2014

My husband planned a surprise trip away or the savoy for the first weekend in January. We used the health spa, American bar, Beaufort bar and the Kaspars restaurant. From the minute we arrived to the time of departure we had a wonderful stay. All the staff went out of their way to provide seamless and impeccable service. I have never written a review before but wanted to let others know that this is the best hotel I have stayed in and that it deserves credit.

Room Tip: Don't forget to put your shoes out by your door at night for a complimentary shoe shine.
See more room tips
  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank riversidebarn32a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed January 5, 2014

Savoy is a classy hotel.the staff is excellent and the rooms are beautiful.I have stayed here before and I am sure I will be back. The location is good but it is a little bit of a walk to tourist attractions.its a very special hotel

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meryl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Savoy

Property: The Savoy
Address: The Strand, London WC2R 0EU, England
Phone Number:
Location: United Kingdom > England > London > Trafalgar Square / Embankment
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Spa Hotel in London
#42 Luxury Hotel in London
#44 Romantic Hotel in London
#53 Business Hotel in London
#60 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Savoy 5*
Number of rooms: 267
Reservation Options:
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Also Known As:
The Savoy Hotel London
Savoy London
Savoy Hotel London
The Savoy London, England

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