We were eager to return to the Savoy after enjoying a lovely stay last year. We had a nice visit this time around, but with some glitches as noted below.
The Good -- The Savoy is a sight to behold. The multi-million dollar renovation shows especially in the common areas. We were upgraded to a junior suite (see notes under The Bad for glitches). It was spacious and well-appointed despite a dismal view of AC units on the third-floor roof and a strange hole in the wall above the bed that maintenance had to patch up during our stay. We were offered another room, but none offered a good view so we chose to stay where we were. The junior suite came with butler service that included a number of personal services. The bathroom was heavenly with heated towel racks and a separate large shower with a rainfall feature. We had delicious breakfasts and a dinner at the French-themed River Restaurant. Also, the Savoy Tea gift boutique was a great place to get treats and gifts. The chocolates and tea biscuits were wonderful. The fitness center was small, but adequate. The concierge service was excellent for booking reservations and getting advance tickets to main attractions. The hotel is also conveniently located near several Underground stations within the Strand area and has a scenic view for some of the Thames River.
The Bad -- Checking in was not a breeze. Our room rate and booking information was bungled and it took awhile to sort out. As a result, we were given a room that had issues (bad view and newly imprinted hole in the wall above the bed that looked like someone threw a large, heavy bottle of water -- you could actually see the bottle cap imprint). We got a different butler every time we called for service, which led us to have to tip every single time versus a tip at the end of our stay. Also, since it was Easter Sunday, dinner options were limited. The hostess for the Thames Foyer was very snooty and tried to shoo us away to Simpson's on the Strand because we were still in our casual travelling clothes when we tried to book a reservation in person. Dinner at the Foyer was average. Cocktails were expensive and too strong.
The Ugly -- At the end of our stay, check out was ghastly. The bill was confusing and took a long time to sort out. The taxi was left waiting at the entrance because it took too long to get everything sorted out. Also, the exchange rate was horrid. One British pound was at this writing equal to $1.7 US dollars. When you see what you're actually paying in US dollars, find some smelling salts before you faint.
But, ah well, what can you do? Overall, we still managed to enjoy our quick visit. The staffing issues we mentioned, however, do need to be resolved soon or the well-heeled may start to look to stay somewhere else. They are far too many fine hotels in London like Claridges or The Goring for the Savoy to get too relaxed with its service standards.
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- Also Known As:
- The Savoy Hotel London
- Savoy London
- Savoy Hotel London
- The Savoy London, England