We have just returned from a one night stay at Claridge's in London I my husband & I are still reeling from the shock of a woman entering our bedroom as we slept. It was 10.30pm and we heard a tap on the suite door and then instantly this opened followed by her opening our bedroom door. There was no knock and ask to come in, it was just straight into the suite and then straight into the bedroom. I was absolutely terrified, my side of the bed was nearest the bedroom door. My husband shouted in the dark,"What the heck is going on!" and we heard the female reply "oh sorry" and out she went. Neither of us saw who she was. We called reception to report the matter and to ask who the person was and why? Nothing. When we checked out the following morning the incident rang a vague bell with the lady on reception, enough for her to slip around the back of reception to get her Manager, who surprisingly was "in a meeting". We left our e-mail and by husband said that he wanted an explanation to this breech in security. I was appalled that this incident was not enough to raise the Manager to the front desk and that CCTV had not been checked since our complaint at about 10.40pm the evening before. If the duty manager from the night before had been "on the ball" the culprit and reason for room entry should have been identified so that a proper explanation and apology could be given to us when we checked out. As I mentioned to the receptionist, I hope the Managers meeting was a very important one. Maybe if I had been Victoria Beckham and my husband "Beck's" our treatment would have been different. Apart from this, you cannot fault Claridges but I now have serious doubts about there security. Yes we should of blotted the door, but we thought we were safe.
- Official Description (provided by the hotel):
- At the centre of London’s Mayfair, Claridge’s embodies grand English style, timeless glamour and impeccable, intuitive and highly tailored service. It is London’s art deco jewel, and home to breathtaking rooms and suites. From London’s finest afternoon tea in the Foyer and Reading Room to vintage champagnes and rare spirits at Claridge’s Bar or after-dinner drinks in the Fumoir, all are part of the hotel’s unique splendour and charm. ... more less
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- Also Known As:
- Claridge`s Hotel London
- Claridges London
- Claridges Hotel London
- Claridge's London, England