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“Absolutely brilliant”

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The Athenaeum Hotel & Residences
Ranked #150 of 1,067 Hotels in London
Certificate of Excellence
York, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Absolutely brilliant”
Reviewed July 29, 2013

My son and I stayed for the second time on Saturday night whilst in London for his birthday treat to visit the London anniversary games and in my 8 year old sons words it was 'absolutely brilliant'. Starting with the emails exchanged with guest services and the kids concierge to the time we ledt after collecting our bags. Check in was easy and relaxed and we were given an upgrade. All the staff and I mean them all so won't mention names were friendly, efficient and cheerful making you feel like the only guest in the building! The little extras and the effort the staff made really does make you feel at home. All this aside the food was good, the room was spacey with everything you needed and then some though I agree with a recent visitor that shower curtains are a big turn off...
Overall an excellent experience that makes me want to think of any excuse to visit again as soon as possible. I will and do recommend this hotel to anyone who would like to be made to feel special at home.

Room Tip: My experience of deluxe rooms is excellent.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank sallyred13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (468)
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English first
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 28, 2013

We booked a stay at The Athenaeum for our anniversary, and from the moment we arrived they made it a special occasion for us - one small detail was that every member of staff seemed aware that we were celebrating our anniversary and then wished us a happy anniversary throughout our stay.

Upon checking in, we were told our room had been upgraded and our room was huge, beautifully decorated (especially noting the little toy soldiers in a glass case next to the bed) and with a well stocked mini bar. Another really nice touch of this hotel is that they were aware of my gluten allergy and therefore on entering the room we found a whole stack of gluten free snacks for me to try (which changed each night that we stayed there), as well as everything in the mini bar! Those little attentions to detail were fantastic and made us feel even more welcome in the hotel.

Within ten minutes of checking in to our room, we were surprised by a chocolate cake and an anniversary card brought up by room service which was a celebratory gift from the hotel. We felt truly spoilt and really cared for at this hotel - more than we have at any other 5* hotel in London.

We visited the spa briefly, but it was quite small although lovely.

We had room service breakfast which was plentiful and delicious, although expensive, but delivered on a beautiful table with a rose which was a nice touch.

Overall, a wonderful stay and looking forward to returning!

  • Stayed June 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank skjd89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 26, 2013

Great Spa, lovely staff and brilliant massage by my very happy & chatty therapist Rachael. Cant wait to treat myself again. The spa its self is a little small but the great staff & treatments made up for this.

  • Stayed July 2013, traveled with friends
    • Value
    • Service
Helpful?
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Hollywood, California
Level Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed July 25, 2013

Stayed in one of the apartments for four nights on business. Not cheap, but one of the most charming, elegant, comfortable hotels I have stayed at (esp in London). Very comfortable, airy space. Quiet location in the apartments meant not bothering with a crowded lobby. Room service was prompt and delicious. Location was good, if a slightly longer walk from the tube than I'd like, but handy for Boots, M&S, coffee, dry cleaning, etc.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jason A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barnstaple, United Kingdom
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed July 25, 2013

A weekend stay with my wife.....The initial room we given was certainly not up 5 star standard, several things not acceptable...chipped bath, wc not flushing properly, water scream from basin tap...plastic shower curtain over a bath...
We brought this to their attention and was immediately offered another room, they said it was an up grade...not sure it looked the same, just a different outlook with a balcony....The room was booked on a deal...I cannot see why this should make any difference, but I guess it does...The mini bar was not topped up & it took several calls to get this issue resolved, as the soft drinks and snacks are free...
It is a nice spot and in easy reach of all the facilities this area offers, the bed was good and the soudproofing is excellent no noise at all..

.On the Monday when we departed the manager apologised for the issues and offered us a complimentary breakfast which was nice...We go to London quite often and I guess with all the excellent tube & bus, taxi connections it is better value to choose a hotel not in the centre where premium prices are charged.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Jon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed July 24, 2013

We stayed overnight as a family of 4 and we were all impressed with the hotel particularly the service .The staff were helpful and accommodating of our needs, the breakfast was particularly good, made more special by friendly, very efficient and customer focussed staff. Thank you!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Frodsham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 24, 2013

My stay at the Athenauem was very pleasant. The hotel is a bit pricey but you get what you pay for. The room was luxurious and the staff were attentive. The concierge was extremely friendly and attentive. On arrival our room could not be accessed because of a software issue, but we were given coffee in the lounge whilst an alternative room was found. We went to London to celebrate my partners birthday, we were given the smallest birthday cake I've ever seen, definitely not to be shared, although it was a nice touch. The bed was a good size and possibly the most comfortable hotel bed I've ever slept in, the bedding felt luxurious and there were plenty of pillows and a pillow menu if you want to change. The room was clean and bright and the shower was good. There was a complimentary mini bar on snacks and soft drinks (alcoholic drinks were expensive) which was good but unfortunately was not re-stocked after our arrival. The location was fabulous for exploring London. Check-in and check-out was easy, all the hotel staff were smart and friendly. The complimentary toiletries were good quality. I thoroughly enjoyed my stay in the Athenaeum Hotel, would definitely recommend it and hope to stay again, if I can afford to!!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ccatherine_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Athenaeum Hotel & Residences

Property: The Athenaeum Hotel & Residences
Address: 116 Piccadilly | Mayfair, London W1J 7BJ, England
Phone Number:
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Business Hotel in London
#56 Family Hotel in London
#85 Romantic Hotel in London
#127 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Athenaeum Hotel & Residences 5*
Number of rooms: 164
Official Description (provided by the hotel):
By the Royal Parks Intimate and sophisticated, the fabulous 5-star Athenaeum is your home-away-from-home in Mayfair, central London. You're opposite Royal Parks and Buckingham Palace, just down the road from national museums and galleries, and close to world-renowned shops and theatres. Michelin-starred chefs For eating and drinking, there's afternoon tea (voted "Best in London 2012"), an restaurant run by Michelin-starred chefs, and a fine bar - home to a large collection of whiskies and signature cocktails. For a little "me-time", our spa offers relaxing treatments, relaxation room, wet area and a well-equipped fitness room. Free WiFi, iPod(R) docks All guestrooms are spacious with modern decor and premium bedding. You can catch a game on the plasma TV, stream tunes through the iPod(R) dock, and browse the Web with free WiFi, all while sipping an espresso coffee. ... more   less 
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Also Known As:
Athenaeum Hotel And Apartments
Athenaeum Hotel Apartments
The Athenaeum Hotel & Residences London, England

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