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“Lovely Hotel”

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The Athenaeum Hotel & Residences
Ranked #155 of 1,089 Hotels in London
Certificate of Excellence
Boxford, Massachsuetts
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Lovely Hotel”
4 of 5 bubbles Reviewed March 27, 2008

We stayed for three nights and had a pleasant time. The hotel dining room is a little overpriced, but the rooms were very clean and nicely appointed. It is conveniently located to take long walks in the beautiful parks and to pick up the tour bus! The door man is quite a delight!

  • Liked — cleanliness and staff
  • Disliked — busy street
  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank peanut3652
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,300 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (456)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Cork, Ireland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed March 25, 2008

My husband and I recently stayed at the Athenaeum Hotel for two nights for an Easter break. My overall impression of the hotel is that it is really not of a five star standard. The lobby is very small and we were surprised to note that there is no permanent wheelchair access from the street to the lobby and instead a ramp is put in place where necessary. A simple remodelling of the steps would take care of this.

The room itself was a good enough size for central London and we requested a view of Green Park which was lovely. The decor however was very dated. We appreciate that some tourists enjoy an "olde worlde" room however the furniture instead of looking antique, actually looked shabby and the curtains and throw on the bed were very worn.

The bathroom did not have a separate shower and instead the shower was above the bath. In our opinion that is not what one would expect of a five star establishment.

On our last morning in the room the television stopped working.

We booked our room through a website and our receipt stated that the rate paid was for "Bed and Breakfast". We therefore ate a cooked breakfast in the dining room both mornings. On checking out we were presented with a bill. When we queried this bill we were told it was for our breakfast. We pointed out that we paid for bed and breakfast and we were told that it is continental breakfast only that is included. The girl at reception produced a computer printout from the hotel stating that it was continental breakfast and we produced our receipt (which we thankfully had brought with us) and pointed out to her that nowhere did it state that only continental breakfast was included and also pointed out that no one either at check in or at breakfast had told us that only continental breakfast was included in our room rate. After much haggling the Manager at reception told the girl to remove the charge for the breakfast from our bill. Clearly this is something that the hotel should clear up with the agents selling their rooms.

In summary we would not stay at this hotel again and nor would we recommend it to others. We have stayed in the Cumberland Hotel in Marble Arch previously, which was less expensive and far superior.

  • Liked — Location
  • Disliked — Overpriced
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Globetrotter069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey, United Kingdom
Level Contributor
80 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed March 21, 2008

Great Hotel room 916 on inside of building was very quiet, no traffic noise. Breakfast was beautifully done and perfectly cooked although pricey at £27--yes, it was worth it! Dinner was very good and reasonably priced £21 for 2 courses-great value in a small intimate restaurant. Booked Hotel through www.cheaperthanhotels.co.uk , this site seemed to have good value hotels that were a good price--unlike most that claim to do so.

Good service and welcoming in a small hotel--will be refurbished soon but rooms still to a very good standard.

  • Liked — Room was compact but had everything you needed
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank b00jum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, KY
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed February 29, 2008

Stayed four days for a business trip - ended on a low note with their surprising phone charges.

Before placing calls to the U.S. from the hotel, I called the hotel operator and told them I was using a 1-800 card and what would be the charge? They replied back 1.75 pounds per call connection with no mention of a charge per minute (in actuality it was 2 pounds per connection since they had recently done some kind of in-house upgrade). Later that night I check my in-room TV and the bill was not available. The recording made no mention of the charge per minute.

When I checked out, I recieved a shocking bill of over 500 pounds for less than 100 minutes of calls. The on-site manager even argued that it had been a problem in the past (yet nothing had been done to correct these problems). I did not have all day to fight the charges since I was catching a flight out, so I was able to get 40% of the bill taken off still reflecting 3 pounds per minute. Many hotels only pay 1-2 pence per minute that would give them 150x profit at 2 pence per minute for the "operating overhead." I gave them notice that I was not satisfied and they would be taking it up later. After multiple letters, the hotel refuses to change their stance. All I can say is "buyer beware."

Based on my calculation (27 pounds for a five minute call to New York), the Athenaeum would be the top of the list of shame on charges from London hotel for outgoing calls. The article can be found at: travel.timesonline.co.uk/tol/life_and_style/travel/essentials/article1839906.ece

  • Disliked — Lack of Transparency on Phone Charges
  • Stayed February 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank Bobtime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryn mawr
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed February 15, 2008

My husband and 2 small children stayed here and loved it!! It is an excellent way to enjoy London with Apartment living with hotel amenities. The service was outstanding and I would recommend this hotel for families. My husband and I plus kids have travelled to London on several occassions and have found this hotel to be the best.

  • Liked — quality of service and location
  • Disliked — nothing
  • Stayed November 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank djsbrynmawr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oxford
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 11, 2008

A wonderful stay in this hotel. Beautiful park views and a rare glimpse of some warm sunshine made our trip outstanding. All the staff were friendly and helpful, especially the doormen who have to be amongst the best in london. Joggers, you're in for a treat! Towels and water are considerately placed by the hotel exit to make your run a bit more special! Almost made me want to start exercising.
Good bedrooms although i never worked out how the cd players worked. Beautiful decor too. I have a phobia of lifts so always find myself wandering around the hotel stairs at odd hours- often a miserable experience as regular readers of my reviews will know. This hotel gets a 5* from me - even their fire exits are beautiful and well kept! Can't wait to return.

  • Liked — rooms
  • Disliked — hard bed
  • Stayed February 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ALNK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
230 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 199 helpful votes
4 of 5 bubbles Reviewed January 28, 2008

Good Location close to lovely restaurants in Mayfair. Booked standard room through Lastminute.com and were upgraded to a lovely room overlooking Green Park. The Doorman was delightful and the ladies on reception could learn from his friendly and warm disposition. Didn't use the restaurant as it looked very bright but seemed very popular. The whiskey bar was nice but pricey; we didn't bother with breakfast as there were lots of coffee places close by. Bus stop directly outside and always lots of taxis in that location. Was a very pleasant hotel, didn't blow me away but for the same sort of cost would stay again. Bed was very comfortable with great pillows which is so important.

  • Liked — Location and bed
  • Stayed January 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank babybuny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Athenaeum Hotel & Residences

Property: The Athenaeum Hotel & Residences
Address: 116 Piccadilly | Mayfair, London W1J 7BJ, England
Phone Number:
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#32 Business Hotel in London
#56 Family Hotel in London
#85 Romantic Hotel in London
#123 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Athenaeum Hotel & Residences 5*
Number of rooms: 164
Official Description (provided by the hotel):
By the Royal Parks Intimate and sophisticated, the fabulous 5-star Athenaeum is your home-away-from-home in Mayfair, central London. You're opposite Royal Parks and Buckingham Palace, just down the road from national museums and galleries, and close to world-renowned shops and theatres. Michelin-starred chefs For eating and drinking, there's afternoon tea (voted "Best in London 2012"), an restaurant run by Michelin-starred chefs, and a fine bar - home to a large collection of whiskies and signature cocktails. For a little "me-time", our spa offers relaxing treatments, relaxation room, wet area and a well-equipped fitness room. Free WiFi, iPod(R) docks All guestrooms are spacious with modern decor and premium bedding. You can catch a game on the plasma TV, stream tunes through the iPod(R) dock, and browse the Web with free WiFi, all while sipping an espresso coffee. ... more   less 
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Also Known As:
Athenaeum Hotel And Apartments
Athenaeum Hotel Apartments
The Athenaeum Hotel & Residences London, England

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