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“You can have too much of a good thing” 4 of 5 bubbles
Review of The Ritz London

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The Ritz London
Ranked #26 of 1,086 Hotels in London
Certificate of Excellence
Cardiff, United Kingdom
1 review
“You can have too much of a good thing”
4 of 5 bubbles Reviewed February 17, 2013

The room was superb, though it felt a little too much like a museum, and the chairs though ornate were not hat comfortable. The beds looked fab, but mine is comfier.

Afternoon tea felt like a posh assembily line. A very expensive one. We were all sat down in a crampedspace, and then suddenly all the waiters came out proffering sandwiches etc. then just as quickly, they brought te tea, then came round with more supplies..... I felt like I would hear 'cue' and 'cut'... would not bother again.
Also I felt on show there.

The best facet of my stay was housekeeping; they really know how to make someone feel welcome there.

Room Tip: You can't go wrong, as I think the walls are so thick, you cannot hear street noise anyway. Roo...
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  • Stayed February 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank E J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen_Boxall, Managing Director at The Ritz London, responded to this review, March 6, 2013
I appreciate your comments and must acknowledge your remarks regarding housekeeping, which is particularly pleasing given how hard I know this department has to work. Afternoon Tea at The Ritz is a particular style of 'theatre' and the staff have a 'role' which I believe they perform extremely well. As you witnessed first hand, Tea at The Ritz is incredibly popular. I hope you will return to peruse the drinks list in the Rivoli Bar and savour the delights that are on offer there. SB
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3,293 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (453)
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English first
London, United Kingdom
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed February 16, 2013

The service was the best I have ever received anywhere in the world. I was pregnant when I visited and the staff were so helpful recommending foods that would be suitable etc without me even asking. Everything is so beautiful as you would expect from the Ritz. I would recommend having lunch rather than afternoon tea as it seemed very commercial and cramped. The lunch on the other hand was in the main restaurant and much more spaced out and the food was amazing.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank emma_louise028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen_Boxall, Managing Director at The Ritz London, responded to this review, March 6, 2013
Describing our service as the best you have received anywhere in the world is the best compliment you could possibly pay to a hotelier. I will savour that comment for some time to come and thank you wholeheartedly. I do hope that the rest of your pregnancy progresses happily and you will come back to stay with your baby. SB
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North Wales
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed February 9, 2013

Our stay at the RITZwas amazing, and was way beyond our expectations. We were really expecting some thing special and were not dissapointed!My only critisism was the afternoon tea was a bit commercialised,They have a lot of sittings and its been going for along time,so i suppose thats inevitable.Never the less it was still lovely.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank scottiesrobbscott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen_Boxall, Managing Director at The Ritz London, responded to this review, March 6, 2013
That we surpassed your expectations is wonderful news and I am delighted that you have taken the time to share your experience. I understand your comment regarding the popularity of Afternoon Tea, however we offer a variety of sittings due to the huge demand from our visitors. Nonetheless, I do hope you will come back to The Ritz on another occasion. SB
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devon, Pennsylvania
Level Contributor
66 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed February 9, 2013

Beautiful hotel... wonderful staff ..... so lovely..... we did have some money stolen from our room on one stay..... but I think that can happen anywhere and they were very concerned about it..... so protect your belongings wherever you go and enjoy this amazingly beautiful hotel.... we have stayed there on numerous occasions and it is our London hotel of choice ....

  • Stayed November 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank oztravelz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen_Boxall, Managing Director at The Ritz London, responded to this review, March 6, 2013
I am very pleased that you enjoyed your stay but am extremely disappointed that you might have had money stolen when you were staying at the Hotel. I am pleased that this matter was dealt with to your satisfaction by Security and am satisfied that this truly was an isolated incident. SB
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed February 8, 2013

I had the pleasure to stay at the Ritz when traveling business at the end of January/2013.
I came very late without my (delayed) luggage and immediately were taking good care by the staff. they offer me all what i needed to cross the night even without asking. they call the airline to check the baggage status - Amazing service!!!
The room was very big and nice, Luxury in his very best.
Old styling but very fine and luxury, good bathroom - wide, very clean good amenities.
The WIFI is free and very good and breakfast room is WOW ( selection is OK no more)
All in all is the staff that make the big change - friendly, supportive and down to earth.
They advice to take the tube to the Airport as its the only option to get to the Airport on time ( due to traffic) they took my luggage till the tube station - i was so amazed with this attitude and service.
Its an Amazing world wide legendary and it deserve this title!!!

  • Stayed January 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank YonitG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephen_Boxall, Managing Director at The Ritz London, responded to this review, February 26, 2013
Thank you very much. I could not agree with you more - it is the staff and the service they provide which I believe makes The Ritz such a special place to visit. I am very grateful to you for mentioning how well you were looked after by the team here, and I will ensure that your comments are passed on to all concerned. SB
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Larne, United Kingdom
Level Contributor
603 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 252 helpful votes
5 of 5 bubbles Reviewed February 4, 2013

A treat for afternoon tea lovers. The sanwiches melted in the mouth and when they were eaten they were replaced to such an extent that I didn't require any more food for the rest of the day! Superb scones, and very nice pastries completed the cakestand. The tea was of the finest quality, and the service outstanding. The only downside is that men have to wear a jacket and tie, though you would look out of place if you didn't.

The waiters could snoot for England, and the place is just like what you would imagine The Ritz would be. Everyone should do this at least once in their life, though it is the most expensive afternoon tea I have ever had, by a long way.

The only negative was some jobsworth at the door telling me I couldn't take a measly photo of my wife in the foyer for some unknown reason. I wasn't blocking anything and there didn't appear to be any logical reason why he should do this, except I suspect 'Rules are Rules'. Everyone else was taking pictures of everything that moved, and everything that didn't move as well.

A great day out, nevertheless.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank HabLeaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed February 3, 2013

The most wonderful experience place ever!!! Went there with friends service 5 stars, cocktails and ambiance five stars... Beautiful, elegant,chic Hotel... In my next visit to London for sure I'll be there.
Thank you for keeping the elements of the hospitality industry!!! BIG TKANKS !!!

Room Tip: I did not stay at this hotel however I had the oportunity to check around and it is a wonderful hote...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Marta D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz London

Property: The Ritz London
Address: 150 Piccadilly, London W1J 9BR, England
Location: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Casino Hotel in London
#16 Romantic Hotel in London
#20 Family Hotel in London
#26 Business Hotel in London
#26 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz London 5*
Number of rooms: 136
Official Description (provided by the hotel):
Opened by renowned hotelier Cesar Ritz in 1906, The Ritz today still retains all the glamour and excitement synonymous with this world famous hotel. Perfectly located in a landmark position on Piccadilly in the heart of London's West End, the 136 room luxury hotel is ideally placed to suit both business and leisure visitors alike. Now totaling 111 bedrooms and 25 suites, the elegant rooms combine the original Louis XVI style interiors with modern day technology. Considered by many to be one of the most beautiful rooms in the world, The Ritz Restaurant features a magnificent frescoed ceiling with west facing windows overlooking the Terrace, the Italian Garden and Green Park beyond. The restaurant is open for breakfast, lunch and dinner daily, with a Dinner Dance on Friday and Saturdays. The Palm Court restaurant offers, most famously, daily Afternoon Tea service which has been popular since the hotel first opened. The stylishly updated Rivoli Bar was designed by Tessa Kennedy and features Art Deco styled interiors. Open daily with a bar menu. Private dining facilities at William Kent House, the 18th century mansion house at The Ritz, include an exquisite selection of banquet rooms and suites. Possibly the most elegant and opulent private rooms in London, William Kent House offers the perfect venue for private receptions, weddings, boardroom meetings, lunches, dinners and gala events. The Ritz London is a Grade II star listed building and in 2002 became the first hotel to receive the Royal Warrant from his Royal Highness The Prince of Wales for banqueting and catering services. ... more   less 
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Also Known As:
The Ritz London Hotel London
The Ritz Hotel London
Ritz Hotel London
Ritz London
London Ritz-Carlton
The Ritz London England

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