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Reviewed June 22, 2012

The stay was most enjoyed its a very long time i have been there and it was like walking through the door the next day after the last stay all the same and perfect in every way, i asked for some beluga caviar be brought to my room it was cold and the correct 000 as i like , on going out front of house staff were most helpfull with a car i waited only 2mins the hotel is always very clean and friendly staff and the food is to die for.

Room Tip: You get what you pay for if you want the best then ask for it and you will get it.
  • Stayed: June 2012, traveled solo
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1  Thank Karmasang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 25, 2012

Thank you for your feedback. I am genuinely delighted that despite some time having elapsed since your previous visit, your memory of The Ritz was refreshed in such a positive way. I hope you will visit again soon. SB

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2012

I have stayed here a fair few times in the past few years and it never disappoints. Welcoming staff, friendly and classically formal. Beautiful room as always with excellent service. 7th heaven for a quick up do of the hair, I will always recommend Hayley, she is excellent. Drinks at the Rivioli bar before dinner and dancing. Exquisite food and music. I have not a bad word, I love coming here and always will.

Room Tip: I would always choose and exec king, better than the standard basic rooms but not blowing your wallet by going for the suites however the junior suites if you want a splurge are delightful.
  • Stayed: November 2011, traveled as a couple
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1  Thank Antonia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exec0ffice1, Managing Director at The Ritz London, responded to this reviewResponded June 21, 2012

What a glowing review. Thank you for the lovely comments which I will ensure are passed on to all the departments concerned. I hope we can continue to meet your expectations in the future. SB

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Reviewed June 19, 2012

We stayed at the Ritz for one night, which included a welcome bottle of champagne, celebratory cake, nibbles etc., dinner (with live music) and breakfast. It was an altogether magical experience which exceeded expectations. The service was first-class and succeeded in making us feel welcome and at ease - the staff were attentive and engaging in a natural way that did not appear at all affected or insincere. The public spaces are spectacular and our room (Superior King) was very comfortable and elegant. Dinner was very special, with wonderful food and impeccable service that enhanced the experience. Music and dancing were a delightful addition to the dining and the setting is superb. Breakfast buffet was very good and breakfast was an overall excellent experience. Our one dissatisfaction - eggs Benedict: the hollandaise sauce was not at its best, with a slightly congealed texture. It was not the delicate and perfect dish that it should have been - the quality was very disappointing and fell short of the excellence expected. Just one small niggle amongst general perfection.

  • Stayed: June 2012, traveled with family
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Thank monmouth_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exec0ffice1, Managing Director at The Ritz London, responded to this reviewResponded June 20, 2012

Thank you for this very kind feedback, it is most heartening. I have taken onboard your comment about the Hollandaise and will look into this matter. I very much appreciate you bringing it to my attention. SB

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Reviewed June 17, 2012

Amazing experience. If you are in London, please do not miss out on the afternoon tea. It is a great British tradition that has lived and rather is now excelling. Make sure you are in a proper suit and have booked a table in advance. Try there array of tea menu, with scones, assorted sandwiches, cakes and pastries all served on your table on a silver cake stand. Indeed this was my best experience in London.

Room Tip: Remember to take a suit, when you pack your bags in India, if you want to do this. And sit a little away from the piano
  • Stayed: April 2012, traveled solo
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1  Thank Prateek H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2012

My husband and I have stayed at 4- star boutique luxury hotels that are better than this 5-star hotel.

We were staying at the Ritz the last few days of our honeymoon. While the room was comfortable and elegant, and overall the service was good from the porters and housemaids, we really felt like third-class citizens every time we came back to the hotel from touring the city in our comfortable clothes and shoes. The security person at the main door would ask questions such as "Do you need directions?" (very offensive... as if we were lost and wandering into the hotel for no good reason) or "Are you staying at the hotel?" One evening, when we were coming back from dinner and dressed in fancier outfits, we received no such questions but a polite hello. The question arises, 'If I was Johnny Depp walking through the door in his typical scruffy outfit, would I receive the same kind of questions?" Most definitely not!

My recommendation: bring expensive-looking walking shoes and VERY fashionable comfortable casual clothes for when you play tourist and decide to stay at the Ritz.

P.S. We tweeted to the Ritz London about the service, and they responded they would look into it.

Room Tip: Ask for a room away from the main street, as they can be quieter.
  • Stayed: May 2012, traveled as a couple
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12  Thank Margaret B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Exec0ffice1, Managing Director at The Ritz London, responded to this reviewResponded June 18, 2012

I am sorry to learn that you felt offended by our Security staff. It is most unfortunate that you were not aware of our dress code in advance of your arrival and I can understand how this could have marred your stay. The Ritz takes enormous pride in its more formal dress code and I realise this is not for everyone. I hope you were able to share this information with your travel agent so that they might manage the expectations of any future guests. I nonetheless apologise that you left feeling uneasy, as it is never intended that a resident should leave feeling disappointed. SB

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