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“They didnt even provide free wifi”
3 of 5 bubbles Review of The Ritz London

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The Ritz London
Ranked #30 of 1,088 Hotels in London
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“They didnt even provide free wifi”
3 of 5 bubbles Reviewed August 7, 2011

i would recommend this place for old people it was boring !!

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank aysha07860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,353 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (462)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Pebble Beach, California
Level Contributor
127 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
2 of 5 bubbles Reviewed August 6, 2011

a return trip ; my fifth in three years; will also likely be my last. While the Ritz still
has a great concierge team; none of the back of house staff seem to speak even rudimentary english, the breakfast was a bad selection and quite expensive; and the front office staff seem to think the sun still doesn't set on the British Empire and that they are at its centre.

  • Stayed April 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
11 Thank laoban173
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jbulth39
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed July 31, 2011

My wife and I stayed here for one day as we had one extra night on the tail end of a long trip to Europe. We decided to splurge and stay at the Ritz as we figured we would need it after a long trip. It was worth it. The service was impeccable as would be expected out of a hotel with the reputation that the Ritz has. Our phones had pretty much had their fill of European Wi-Fi by this time so the hotel promptly provided us with a laptop so we could finish up some last minute travel details and get up to speed with what was going on back at home before we flew back to Chicago. The concierge set us up with a fantastic restaurant, witch I'm sure would have sent us away if we just come looking for a table, for our last night in London. The building is beautiful and the rooms are extremely well appointed. The only two complaints are that like a lot of old hotels the plumbing is a little touchy so the shower was an experience but once you got the hang of it it was fine and the woman who showed us around when we first arrived forgot to tell us to leave our key at the bell desk when we went out and where the guest elevators were so we were somewhat confused when we left the first time. Minor stuff that pales in comparison with the rest of the hotel.

One heads up, there is a dress code for the common areas of the hotel which they take VERY seriously so be forewarned that they will shoo anyone who is not in compliance right out the door.

Don't get me wrong, the room was a lot of money, even for just one night but if you are looking to splurge on a real treat look no further.

  • Stayed April 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank jbulth39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Level Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed July 31, 2011

The Ritz is a lovely hotel. Really it is. The service is impeccable. I just returned from a 4 day stay at The Ritz. While it is a lovely hotel, I don't think I would ever stay there again. It just isn't for me. The reason is that the Ritz is so formal; too formal for me. At the end of a long day of sightseeing I would like to go to the bar and have a drink without needing to make a reservation. Furthermore, I'd like to have that drink without having to dress up so much. And this is the Ritz. Gentlemen must have a tie and coat on for all rooms in the hotel save for breakfast. If you like this type of formality, than the Ritz will send you over the moon. For me personally, it is too much.

I've read other posts compalining about the security. Personally i was grateful. Considering the high profile target this hotel would make for terrorists in a a high profile city such as London, I don't think the security measures are too much. The first time we walked in we were asked why we were there. Once we said to check in it was fine. Others were walking in for the tea. The bottom line is that security means you are expected to have a purpose for being at the hotel. Once your purpose is known everyone is fine, even the inquiry is gracious. And, once a security person saw mye once, I was never asked again and was always greeted with a welcome back and my name.. I suppose you can take these measures as an affront or a comfort. I chose comfort.

The room was elegant and well appointed. The turn down service includes a sealed, glass bottle of water by the bed side each night. The bathrooms are luxurious and the bed! That bed may be too soft for some, but I found it to be the most comfortable bed ever, with eiderdown pillows. I slept great. There is outside noise from the street even with the windows closed, but it didn't bother me and I'm pretty sensisitive to that stuff.

As i said earlier you need reservations for the bar and be dressed appropriately. No jeans or sneakers permitted. It was a pain to me, but I will say the cocktails are superb! Expensive, but superb. We only drank at the bar one night. In the immediate area there are many pubs, bars and cafes. This hotel is so centrally located there is no need to feel slave to the facilities within. The concierge is more than helpful in making reservations. He was also able to get us into one restaurant that was already booked. Somehow he convinced them to fit us in. When we arrived a special table had been set up to accomodate us.

All in all The Ritz is truly an amazing hotel and one which I know many dream of staying at and others would stay nowhere else. I understand that and I fault no one for feeling that way. For me The Ritz is simply too formal and when I'm on vacation I want to be able to be more comfortable and down to earth.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank BijouxButtercup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lush611
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 30, 2011

We stayed at The Ritz for one night and couldn't fault the customer service or our surroundings. This really is what you expect from a 5 star London hotel. The staff were very attentive and extremely respectful, the room was beautiful and the food was delicious. The staff certainly did their best to make you feel special, without being intrusive. It was a once in a lifetime experience for me and could never afford to go back, but I would recommend it if you're looking for something extra special.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lush611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed July 29, 2011

There is nothing to enhance your mood than to wake up at The Ritz and call down for Breakfast while sitting on your plump sofa, Friday nights are special, yes you have the teas going on all the time, however you can't begrudge that as The Ritz costs the National debt of Chile to run and as a consequence barely makes any money at all
and they need these Teas to balance the books. In fact none of these older hotels
make much at all, but your patronage is important as it keeps well loved friends
open and great people in work, so spend away friends.

However walk down the hall further past the hall to the Ritz Club doors and towards the lights of the Restaurant, if ever a hotel had a beating heart it is the Ritz Dining room on a Friday Night when the Orchestra plays you are transported back to the
very dawn of the 20th Century. You are however in lick as most of these nostalgia
trips are accompanied by what can only be described as glorified ready meals, yet
the Ritz Restaurant maintains a brigade of the most talented Chef's in the UK and
they compete to regale you with choice cuts and treats from their ample larders.

Do enjoy their array of Soufflés, not that pretentious tiny things you get elsewhere, lovely pudding basin sized offerings, light as a feather yet parcels of decadence within.

Come and enjoy The Ritz, but do something special book the Restaurant on the best night of the week, step back a Century and enjoy yourselves.

  • Stayed June 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank ChDYquem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed July 28, 2011

The staff was arrogant and surly. The furnishings were shabby and worn and the place smelled dusty. Heavy old drapes, linens and rugs added to the worn out vintage feel. save your money and find a boutique hotel for better value. It's close to Picadilly and shopping, but my son got pick pocketed in Picadilly while the police watched and did nothing! I think they get a cut or something. London was a big let down, the palaces and sights were rather dinky next to photographs. Everything is overpriced and the food is nasty. That said I was not pleased at what was supposed to be a first class hotel.

  • Stayed October 2010, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank actressdiva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz London

Property: The Ritz London
Address: 150 Piccadilly, London W1J 9BR, England
Location: United Kingdom > England > London > St. James's
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Casino Hotel in London
#16 Romantic Hotel in London
#20 Family Hotel in London
#26 Business Hotel in London
#30 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz London 5*
Number of rooms: 136
Official Description (provided by the hotel):
Opened by renowned hotelier Cesar Ritz in 1906, The Ritz today still retains all the glamour and excitement synonymous with this world famous hotel. Perfectly located in a landmark position on Piccadilly in the heart of London's West End, the 136 room luxury hotel is ideally placed to suit both business and leisure visitors alike. Now totaling 111 bedrooms and 25 suites, the elegant rooms combine the original Louis XVI style interiors with modern day technology. Considered by many to be one of the most beautiful rooms in the world, The Michelin-starred Ritz Restaurant features a magnificent frescoed ceiling with west facing windows overlooking the Terrace, the Italian Garden and Green Park beyond. The restaurant is open for breakfast, lunch and dinner daily, with a Dinner Dance on Friday and Saturdays. The Palm Court restaurant offers, most famously, daily Afternoon Tea service which has been popular since the hotel first opened. The stylishly updated Rivoli Bar was designed by Tessa Kennedy and features Art Deco styled interiors. Open daily with a bar menu. Private dining facilities at William Kent House, the 18th century mansion house at The Ritz, include an exquisite selection of banquet rooms and suites. Possibly the most elegant and opulent private rooms in London, William Kent House offers the perfect venue for private receptions, weddings, boardroom meetings, lunches, dinners and gala events. The Ritz London is a Grade II star listed building and in 2002 became the first hotel to receive the Royal Warrant from his Royal Highness The Prince of Wales for banqueting and catering services. ... more   less 
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Also Known As:
The Ritz London Hotel London
The Ritz Hotel London
Ritz Hotel London
Ritz London
London Ritz-Carlton
The Ritz London England

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