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“This could be Thistle's flagship hotel”
Review of Thistle Hyde Park

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Thistle Hyde Park
Ranked #363 of 1,063 Hotels in London
Certificate of Excellence
Newark-on-Trent, United Kingdom
Level Contributor
325 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 250 helpful votes
“This could be Thistle's flagship hotel”
Reviewed December 26, 2009

I have reviewed this hotel more than once, I stay in it regularly, not as much as I used to but still quite often, doing nothing more than demonstrating that the Brits dont like change!!
This hotel could easily be the flagship hotel of the Thistle Group, when they bought it with the bedbox hotel next door, this was called Whites and was well known as somewhere friendly and homely to stay when in town. It was a little tired and creaked in places but that was accepted because all the staff were friendly, helpful and ensured they knew everyone.
Thistle have thistle-ised it, into a typical chain anonymous hotel - I now stay because its easy with the location and the parking not because I particularly want to.
It is still tired in many ways, the staff dont know you from one day to the next and even if they did recognise you they wouldnt show it, its obvious there is little training being done or the wrong type of training!
I dont think Thistle have any idea what gem they have here - why should they have when you look at the standards they set in the majority of their hotels.
They have spent some monies in the public rooms but how many guests actually spend too much time in those rooms, they are maybe trying to get "first impressions" but once people get to the rooms those first impressions are long forgotten.
Thistle - grab this hotel, turn it into the gem it should be, take it out of the Thistle bedbox ethos, train the staff in fact just hire a really good manager who would take ownership of this hotel.

  • Stayed November 2009, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank arthurh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRManagerthistle, CRManagerthistle at Thistle Hyde Park, responded to this review, January 21, 2010
Many thanks for sharing your feedback about your continous stays at Thistle Hyde Park.
I am pleased that some aspects of your stay with us have been pleasant and also disappointed to hear that you have not been completely satisfied with the hotel's service.

All comments, positive and negative are passed onto our entire team.
Thank you once again for your time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Maine
1 review
Reviewed December 26, 2009

Although this hotel is small and old, the location is excellent, across the road from Hyde Park and on the bus lines and very close to tube station and Paddington RR station. The rooms are small but very comfortable, and the entire staff could not have been more helpful and friendly. The bar and restaurant were fine, service excellent. Would definitely recommend and would return if possible.

  • Stayed December 2009, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brollys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRManagerthistle, CRManagerthistle at Thistle Hyde Park, responded to this review, January 20, 2010
Thank you for taking the time to review your recent stay with us at Thistle Hyde Park. I am delighted with your feedback and pleased that you enjoyed your stay with us in particular our helpful and friendly staff.
I will be sure to share your positive comments with the rest of the team and hope you think of Thistle Hyde Park again for future visits

Thank you once again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Midlands
1 review
Reviewed December 26, 2009

We travelled to London as a party of 3 adults and 3 small children. Many hotels were unable to accomodate 2 cots in one room but the Thistle Hyde Park could. We booked two junior suites with the third child given a small put up bed in the second room which was huge. We were delighted with the balconies and the hotel even has a small amount of car parking. Breakfast is excellent. The reception staff were also very good. The only downside was the evening restaurant service. Very slow and very expensive. Wad to wait an unbelievable amount of time when all we wanted was pizza for the children. Apparantly, room service would have been no quicker and in all we had to wait well over an hour. If the restaurant had been very busy I could have understood it! All in all I would recommend this hotel, just not the restaurant. I would happily revisit this hotel.

  • Stayed December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nj7878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CRManagerthistle, CRManagerthistle at Thistle Hyde Park, responded to this review, January 20, 2010
Thank you for your review on your recent stay at Thistle Hyde Park, in particular accomodating 2 cots in one bedroom.
I was delighted to read that you had a pleasant stay with us and that we were able to cater for your needs.
Customer satisfaction is crucial to us and therefore we are welcoming to all comments whether positive or negative.

Thank you once again for your review and we look forward to wecloming you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New york
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 18, 2009

Thistle Hyde Park is a very charming hotel. We saw pictres of it in Easy Click web site while searching for a good hotel in London. The images immediately captured our eyes and though the price was not as high as we thought it would be, it was a bit over our budget I admit, but than again we needed a relaxing vacation and we didn't want a compromise, so we booked it and we made the right choice. We were pampered like never before. It was an unforgettable vacation !

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sushila74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tthistle, Customer Relations at Thistle Hyde Park, responded to this review, December 20, 2009
Thank you for your review. I was delighted to read that you enjoyed the traditional feel & setting of the hotel & that you were well looked after by the team. I will certainly pass on your comments & look forward to welcoming you back to the hotel in the future.
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Sheffield, United Kingdom
Level Contributor
112 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed November 28, 2009

We had stayed at this hotel before so knew what to expect. It is in a great location, opposite Hyde Park, within easy walking distance of many bars and restaurants and an easy Tube ride on the Central line to theatreland. The reception staff were very friendly and efficient and the room we were given was exactly what we had requested (junior suite on the top floor overlooking the park) The room was large with a separate sitting area but the furnishings were jaded and the bathroom was particularly poor. The shower was little more than a trickle and the flush was temperamental. Tea and coffee supplies were meagre (two teabags, with no choice of teas and two small milks is not acceptable given the price we paid - £225 per night!) Toiletries on offer were also a bare minimum and there were none of the little extras we have come to expect from similar standard rooms in cheaper 4 star hotels (eg bathrobes, slippers etc.) I accept that London is expensive but this hotel represents poor value. However, the breakfast is good and the restaurant service was excellent. The corridors and staircases of the hotel look very shabby and need a major refurbishment. Our main complaint was that there was major building work going on buiulding new apartments immediately adjacent to our room and we were woken before 8 each morning by drilling and hammering. We felt that Thistle should have informed of this in advance.

  • Stayed November 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tthistle, Customer Relations at Thistle Hyde Park, responded to this review, December 17, 2009
Many thanks for sharing your feedback. I am pleased that some aspects of your stay with us were pleasant and also disappointed to hear that you were not completely satisfied with certain parts of your stay. We take your comments on board & I will be sure to pass the details to the team. Thank you again for your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tennessee
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 26, 2009

Nice hotel, the staff was very good. Room was large and ready when we got there. Not a bad location to catch the subway or buses. Near plenty of restaurants and attractions. The room does not have AC we did not need it. Would stay there again.

  • Stayed October 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tadpole1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tthistle, Customer Relations at Thistle Hyde Park, responded to this review, November 2, 2009
Thank you for taking the time to review the hotel and its services. I am glad you had a pleasant stay with us.

Customer satisfaction is crucial to us and therefore we are welcoming to all comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
2 reviews
Reviewed October 19, 2009

I suppose some people like over priced hotels with no feeling of home but as a solo traveller I found it to be like staying in a bland, no personality and the staff seemed not to really care. The breakfast meal was okay, but once again it was like being on an assembly line.

Not for me....

  • Stayed June 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kent_on_the_move
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thistle_CS, Customer Relations Manager at Thistle Hyde Park, responded to this review, October 22, 2009
Thank you for you recent review regarding your stay at the Thistle Hyde Park. I was sorry to read that you felt the hotel was not suitable for your needs and was very disappointed to read that you found the staff indifferent.
I will be sure to pass your comments to the General Manager of the hotel and once again thank you for your constructive feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thistle Hyde Park

Property: Thistle Hyde Park
Address: 90 - 92 Lancaster Gate, London W2 3NL, England
Phone Number:
Location: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#214 Romantic Hotel in London
#260 Luxury Hotel in London
#272 Family Hotel in London
#316 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Thistle Hyde Park 4*
Number of rooms: 54
Official Description (provided by the hotel):
Thistle Hyde Park dates from Victorian times, with a cosy, relaxed atmosphere reminiscent of a Pall Mall private-member's club. A refined, intimate building, it is a comfortable base from which to enjoy the nearby West End, Oxford Street and Mayfair. Within walking distance of Lancaster Gate and Bayswater Underground stations and a literal stone's throw from multiple bus stops, you'll find it easy to get from the hotel to wherever it is you wish to visit in central London. What's more, you have the luxury of two of London's finest public parks just across the road from the hotel entrance - perfect for a morning stroll, weekend picnic, or letting the kids run off all the excitement of a holiday in the City. ... more   less 
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Also Known As:
Thistle Hyde Park London, England
Thistle Hyde Park Hotel London

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