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“Excellent! but...”
Review of Thistle Hyde Park

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Thistle Hyde Park
Ranked #413 of 1,069 Hotels in London
Preston
Level 6 Contributor
115 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Excellent! but...”
Reviewed August 1, 2008

We have just returned from a weekend in London and we stayed at the Thistle Hyde Park. Location wise it was great as we were attending the BBC Proms at the Royal Albert Hall so we had to walk just 2 minutes across Hyde Park to get there. The weather was good enough for us to be able to walk into the centre of London which isn't a awfully long walk but some may find it a little long i suppose. The hotel is wonderfully furnished and is so elegant in it's presentation and look. We loved it the moment we stepped inside. We were informed upon arrival that they would have to upgrade us to a suite which we were delighted about. The room was on the top floor and was very big and again, wonderfully decorated. We had a massive LCD TV in comparison to others we have had in other London hotels. The weekend was very hot in London (around 30 degrees) and this did make getting around a little tiring. Unfortunately as the hotel does not have air conditioning we were absolutely boiling over night. The room had two fans in it but neither did much to cool down the room and one was broken and was pumping out hot air at the back which added to the heat. We visited reception to ask about air conditioning and this was when we were told that the hotel didn't have any and the man on reception said that there was nothing he could do. We had a very uncomfortable nights sleep which wasn't pleasant. I feel the hotel really should invest in air conditioning, it really is expected in a 4 star hotel. Breakfast the next morning was probably the best i've had in London for a long time so that was a real plus. When checking out the woman on receptionw as surprised to hear the man from the night before had not even offered us another fan or to rectify the one which was faulty and said she would get the manager to contact us regarding a special offer for our next stay. We felt this was very good and left the hotel satisfied that we would possibly come again and take advantage of any offer in autumn. A few days after returning home we were contacted by the manager and told we could not have any offer or upgrade. I was disappointed in this as i feel the hotel should have acknowledged that they are a 4* hotel without air conditioning which is ridiculous and the fans were not much use. I would recommend this hotel in cooler periods of the year when the air con situation will not be a problem. Overall - a pleasant stay in nice surroundings but marred by a flaw in the hotel's services.

  • Liked — Look and location for the Royal Albert Hall
  • Disliked — No air conditioning, no help with problems
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank fabbydabbydozey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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solihull
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 11, 2008

My husband & I stayed at the Thistle Hyde Park for 3nights,we were visiting Wimbledon on the Saturday. First impressions good,very clean,tidy public rooms.Standard room not available,so they upgraded us - room 217,again first impressions were good,roomy and comfy,but no view, there was a flat roof outside with a 'very large' extraction unit .Oh well, it was an upgrade!Room very stuffy, air con didn't work, so the fan went on (and didn't go off, all the time we were there) windows didn't open - but probably good in a way,because when we settled down to sleep, the very noisy humming of the extraction fan was constant, all in all horrid nights sleep. Did request a change of room, but they were fully booked, but did provide us with earplugs, perhaps this was not the first time they had had this problem. Exhausted by the end of our 3nights - non-sleep - and would have to know the exact location of our room, if we did consider returning. P.S. They were slow in replacing croissants and pastries at breakfast, in fact when they were gone, they were gone.

  • Liked — location
  • Disliked — hot,airless,noisy, room 217
  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gillyfd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 20, 2008

I stayed at the Thistle Hyde Park for 3 days in the beginning of May. I was travelling with a friend and we had booked a room with twin beds, but upon arrival we were told that our room had some sort of plumbing problem and we were given two single rooms instead! That turned out quite well, and we were very happy. The rooms are nice, the bathrooms a bit small and there was the old-fashioned two-faucet tap in the sink which you rarely see now in the more 'modern' London hotels, and was impossible to use.
The highlight of the room was a real balcony overlooking Bayswater and Kensington Gardens, very nice indeed. Staff was very attentive and seemed eager to fulfill your every wish, perhas even too much so!
We didn't try the breakfast as we went to the Lido Cafe near the Serpentine, a 10 minute walk, and sat outside with cappucinos and scones, and watched the ducks, geese and people taking a swim in the pond.
Would definitely ecommend this hotel.

  • Liked — Location and old-fashioned British ambience
  • Disliked — n/a
  • Stayed May 2008, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Arhoussa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
British
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 30, 2007

I booked this hotel through superbreak and got a great deal on bed and full breakfast. Hotel is lovely and the staff were all really helpful. The rooms were well decorated and comfortable. The hotel is only a short walk away from Lancaster Gate tube station (come out of the station and walk left along the road, and the hotel is a few minutes away on the right hand side of the road). The breakfast was lovely and there was more than enough to eat. I would definitely recommend this hotel to anyone as myself and my partner had a lovely stay.

  • Liked — The location and the decoration
  • Disliked — The hotel was very warm (they should definitely turn the heating down)
  • Stayed December 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank amy_five
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Antrim
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 10, 2007

Stayed at the Thistle Hyde Park Hotel to celebrate my sisters birthday. We were both very excited about a trip to London and chose a Thistle hotel as we had such good experiences in the past in other Thistle Hotels.
We were unaware that the hotel is under renovation and the outside of the building is surrounded with scaffolding. The interior of the hotel was lovely and the reception staff were very helpful.
Our disappointment was that we didnt get any sleep during our stay. On the first night we were in room 125. This room is beside a boiler room and the noise resembled an airplane taking off. The next evening we were given an up grade to the only available room (403). We were warned that this room would be warm. The room was stifling and throughout the night we thought we might die in the heat. The receptionist said that the problem is that they are unable to regulate the heating on the 4th floor.

  • Stayed November 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank love2travel56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Williamsburg, Virginia
Level 5 Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 5, 2007

My husband and I were pleasantly surprised with the Thistle Hyde Park. We'd heard London hotels are often tired looking with small rooms. Not so with this hotel. It's convenient to Paddington Station (10 min. walk). Restaurants are within a 10 min. walk as well. The hotel lobby and dining room are beautiful. Our room (#225) was large, clean, quiet, and well appointed. The staff was excellent. Their concierge (we dealt with 2) were exceptional in their willingness to help us with transportation, directions, and even printed our boarding passes the night before our departure. You can't go wrong with this hotel. It is not, however, in the heart of London, but out a bit. We'd easily go back should we find ourselves in London again.

  • Liked — Beauty of the hotel and very friendly staff
  • Disliked — Nothing
  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Teesyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 25, 2007

We were plesantly surprised when we walked into our room. It was quaint and very roomy.

About a 10-15 min. walk to the Underground. Not much nearby.

Breakfast was good and the server who served us every morning was so cheerful and pleasant.

  • Stayed September 2003
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MuchLoveForTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Thistle Hyde Park

Property: Thistle Hyde Park
Address: 90 - 92 Lancaster Gate, London W2 3NL, England
Phone Number:
Location: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#214 Romantic Hotel in London
#272 Family Hotel in London
#284 Luxury Hotel in London
#316 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Thistle Hyde Park 4*
Number of rooms: 54
Official Description (provided by the hotel):
Thistle Hyde Park dates from Victorian times, with a cosy, relaxed atmosphere reminiscent of a Pall Mall private-member's club. A refined, intimate building, it is a comfortable base from which to enjoy the nearby West End, Oxford Street and Mayfair. Within walking distance of Lancaster Gate and Bayswater Underground stations and a literal stone's throw from multiple bus stops, you'll find it easy to get from the hotel to wherever it is you wish to visit in central London. What's more, you have the luxury of two of London's finest public parks just across the road from the hotel entrance - perfect for a morning stroll, weekend picnic, or letting the kids run off all the excitement of a holiday in the City. ... more   less 
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Also Known As:
Thistle Hyde Park London, England
Thistle Hyde Park Hotel London

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