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“Perfect location - right in front of Hyde Park”
4 of 5 bubbles Review of Thistle Hyde Park

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Thistle Hyde Park
Ranked #363 of 1,088 Hotels in London
Certificate of Excellence
Barueri, SP
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Perfect location - right in front of Hyde Park”
4 of 5 bubbles Reviewed May 1, 2013 via mobile

I am giving 4 stars because we got a good deal on rates and also an upgrade to a Junior Suite.

But the hotel needs improvements.... Plumbing and air conditioning. Our room was so hot - they provided us a fan and we left the windowns open. But it is not nice that you can not control the temperature of your room.

The staff was great. Specially Katrina. The location is perfect.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MLucio1508
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul K, General Manager at Thistle Hyde Park, responded to this review, May 13, 2013
Dear Reviewer, Thank you for your feedback, Im glad that you enjoyed your stay with us and that the team looked after you. I look forward to welcoming you back to the hotel in the near future. Kind regards Paul Knightley General Manager The Kingsley by Thistle
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869 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Majorca
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed April 22, 2013

My friend and I visited here after purchasing a voucher from travelzoo for a champagne afternoon tea. the hotel were very accommodating when running late due to traffic. on arrival the staff were very friendly and ushered us to our table which was waiting for us.

service was very prompt and efficient. there could have been more of the sandwiches and more choice in the fillings together with more scones, but overall it was good. the location of the hotel is great, there is car parking.

overall a good deal and a good afternoon

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank AMM386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul K, General Manager at Thistle Hyde Park, responded to this review, April 29, 2013
Dear Reviewer, Thank you for your feedback, Im glad that you enjoyed your time with us and that the team looked after you. I look forward to welcoming you back to the hotel in the near future. Kind regards Paul Knightley General Manager Thistle Hyde Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thorrington, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed April 20, 2013

Staff were great, especially Jo-Jo on reception... our room 320 was unbearably hot and the hotel was full so we could not be moved, Jo-Jo arranged for a fan to be placed in the room and for the window restrictor to be removed so we could open the windows to get a cool breeze.

Downside was the décor in the bathroom... a few tiles had obviously been replaced but with not much care...and the floor tiles still had marks from the grouting ground in where it hadn't been cleaned off when they were laid. All in all it could do with a complete redecorate to ensure its 4* rating remains!

I would however recommend the hotel as it is clean, tidy and in a great location for exploring the city... with Hyde park literally across the road :)

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ange_Sept_1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul K, General Manager at Thistle Hyde Park, responded to this review, April 29, 2013
Dear Reviewer, Thank you for your feedback, Im glad that you enjoyed your stay with us and that the team looked after you. Being new to my role at the hotel the issue with the bathrooms is high on my priority list to address. I look forward to welcoming you back to the hotel in the near future. Kind regards Paul Knightley General Manager Thistle Hyde Park
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Hedland, Australia
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed April 17, 2013

Location: great, close to metro and nice quiet location.
Room: beautiful character size, large comfy beds, large rooms, nice and clean, excellent heating.
Amenities: good we didn't eat breakfast as its quite expensive but the half price drinks at happy hour were nice, restaurants set menu at 15 pounds seemed good value but again we didn't eat there to tell.
Service: could definitely be worked on... We arrived after a 30 hour transit, our first time in London and Europe, jet lagged, fatigued and freezing. Check in was reasonably efficient but there was no warmth or welcome feeling and we struggled to get information about nearby shops or open hours.

However overall we had a pleasant stay, found our way around with help from the free wifi and would recommend this hotel to friends.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Samantha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul K, General Manager at Thistle Hyde Park, responded to this review, April 29, 2013
Dear Reviewer, Thank you for your feedback and Im glad that you enjoyed your stay with us. However I was disappointed to read about the lack of warmth on arrival as this is something the hotel usually prides itself on, so i will ensure this is addressed immediately. I look forward to welcoming you back to the hotel in the near future. Kind regards Paul Knightley General Manager Thistle Hyde Park
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Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed April 17, 2013

We found an Internet special for our 3 day stay in London at Thistle Hyde Park. The hotel was just lovely and very clean. The room and bed and bath linens very luxurious. The location is great,close to 2 Tube stops and across from Kensington Park. I would highly recommend this hotel. The hotel staff was helpful and courteous.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Idlecruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul K, General Manager at Thistle Hyde Park, responded to this review, April 29, 2013
Dear Reviewer, Thank you for your feedback, Im glad that you enjoyed your stay with us and that the team looked after you. I look forward to welcoming you back to the hotel in the near future. Kind regards Paul Knightley General Manager Thistle Hyde Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed April 17, 2013

This is a really tough one to review. First the positives. Great location (10 mins to the nearest tube though), great view of Hyde park, gorgeous big rooms, great service. BUT. What do i look for in a hotel room? The basics are a good nights sleep and a good shower. We had booked a deluxe room and got one on the 2nd floor. It was like we were sleeping on the road! It was so noisy. No double glazed windows. So we complained and they moved us to the fourth floor. Entered the room and discovered the flush wasnt working. They tried but couldnt fix it so we had to change rooms again. Went for a shower and discovered there was no water pressure at all! By then we had just given up and resigned ourselves to showering with a trickle of water. I must admit that the staff was very apologetic about the state of the plumbing because its an old building, but that did not make for a comfortable stay.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zulupronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul K, General Manager at Thistle Hyde Park, responded to this review, April 29, 2013
Dear Reviewer, Thank you for your feedback regarding your recent stay with us. Being new to the property this feedback is very important and the issues you raise are currently in the process of being resolved in the handful of rooms that it affect. Please feel free to contact me next time you are staying in London and I will ensure that your stay with us is an enjoyable one. Many thanks, Paul and the team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hastings, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed April 16, 2013

We stayed one night,arrived early for check in as we had to get changed and get to a wedding in fleet Street by 3pm.
No problem,we were given an upgrade from a standard double to a suite,coffee and cases taken to our room,while we got ready Katrina got us a taxi.So we got to the Church on time(Swift Cars)
Sunday morning breakfast overlooking the park was wonderful.
Transport links are great Lancaster Gate tube station a few minutes walk,and the bus stop just across the road.
An excellent place to stay for shopping,shows or just sightseeing.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mods1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul K, General Manager at Thistle Hyde Park, responded to this review, April 29, 2013
Dear Reviewer, Thank you for your feedback, Im glad that you enjoyed your stay with us and that the team looked after you. I look forward to welcoming you back to the hotel in the near future. Kind regards Paul Knightley General Manager Thistle Hyde Park
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thistle Hyde Park

Property: Thistle Hyde Park
Address: 90 - 92 Lancaster Gate, London W2 3NL, England
Phone Number:
Location: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#214 Romantic Hotel in London
#258 Luxury Hotel in London
#272 Family Hotel in London
#316 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Thistle Hyde Park 4*
Number of rooms: 54
Official Description (provided by the hotel):
Thistle Hyde Park dates from Victorian times, with a cosy, relaxed atmosphere reminiscent of a Pall Mall private-member's club. A refined, intimate building, it is a comfortable base from which to enjoy the nearby West End, Oxford Street and Mayfair. Within walking distance of Lancaster Gate and Bayswater Underground stations and a literal stone's throw from multiple bus stops, you'll find it easy to get from the hotel to wherever it is you wish to visit in central London. What's more, you have the luxury of two of London's finest public parks just across the road from the hotel entrance - perfect for a morning stroll, weekend picnic, or letting the kids run off all the excitement of a holiday in the City. ... more   less 
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Also Known As:
Thistle Hyde Park London, England
Thistle Hyde Park Hotel London

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