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“Exceeds expectations”
Review of Thistle Hyde Park

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Thistle Hyde Park
Ranked #362 of 1,067 Hotels in London
Suffolk
Level Contributor
290 reviews
159 hotel reviews
common_n_hotel_reviews_1bd8 364 helpful votes
“Exceeds expectations”
Reviewed February 27, 2013

This was my first experience of the Thistle brand and it was very good one.

Location is excellent - two minute walk to two tubes, right opposite Hyde Park, ten minutes to Oxford street, ten minutes to Queensway. Check in was fast and the staff member was extremely nice. The lobby is smart with the feel of an old London club. The room was one of the best I've had in central London - very big... two twin beds, a sitting area, a great view over Hyde Park and a huge marble bathroom. Much better than equivalent hotels nearby and at half the price. We paid £130 for two including breakfast, direct through Thistle.

All in all this is a real find!

Little tips... the hotel has a limited number of parking spaces in the front at £24 a day.... this is a steal in this location and so convenient! Queensway has loads of good restaurants, but go down as far as the Whiteleys mall and go to Cafe Anglaise - superb!

Room Tip: Ask for a superior double overlooking the park.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank tryanythingonce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul K, General Manager at Thistle Hyde Park, responded to this review, March 17, 2013
Dear Reviewer, Thank you for your feedback I am glad that you enjoyed your stay with us. I look forward to welcoming you back the Thistle Hyde Park in the near future. Kind regards Paul Knightley, General Manager, Thistle Hyde Park
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (204)
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English first
London, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 25, 2013

This hotel is in a great location, the staff are very helpful and polite. The hotel is lovely architecturally but in sore need of sympathetic maintenance. Our twin room was large and nicely decorated but there was no mains heating. In one of the coldest weeks of February, this was a major drawback. There were two space heaters in the room but clearly inadequate and the room was freezing all the time. It is not helped that the windows are not double glazed either, so street noise and heat loss are also issues. We had to request for extra blankets as none were to be found in the cupboard. Small details were missing in that there was no hair dryer nor were the lights working in the large double wardrobe.The all marble bathroom was like an icebox with no heating whatsoever. The repair work around the sink and bath was simply appalling, with large amounts of rough, unsightly sealant around the bath and sink. Plus the bath plug didn't fit and the glass shower door kept swinging into you if on the toilet or in the bath. Their maintenance team have to work much harder at making it presentable for a four star hotel.
The breakfast offering was good but could be so much better in execution. The coffee was simply vile. But one simply has to walk to Queensway (5 minutes away) for an abundance of coffee shops and other restaurants for a good meal. British hotels really have to 'up' their game to truly live up to their 4 stars. For the price, there may be better options nearby with just as good locational advantages.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank SEAsiafan145
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul K, General Manager at Thistle Hyde Park, responded to this review, March 17, 2013
Dear Reviewer, Thank you for your feedback. Having recently joined the hotel I am aware of some heating and product challenges and the team are currently working on resolving these. Please contact me directly next time you are in London and I will ensure you have a more enjoyable stay. Kind regards Paul
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Bridport
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 19, 2013

I would like to say a very big thank you to everyone at the Thistle Hyde Park. You made my daughter's 18th birthday so special. I would like to mention Sam Bates personally who went out of his way to organise a room upgrade and extras in the room to enhance her celebration. Everyone was really friendly to her and all wished her a happy birthday. She bought her birthday cake home to share with the family and it was just amazing, thank you chef! She had an 18th Birthday to remember and it was made so perfect by everyone at the Thistle Hyde Park. Thank you

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ownereype
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thistlehotels, General Manager at Thistle Hyde Park, responded to this review, February 28, 2013
Dear Reviewer,

Thank you for your kind review of Thistle Hyde Park and the service you received from the team - and in particular Sam. The team are all delighted to have contributed in some way to ensuring your daughter had a fantastic birthday and I will ensure your comments are shared. Thank you again for your review and hopefully we will soon get the opportunity to see you back at Thistle Hyde Park.

Kind regards

Andrew Byrne | General Manager
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York, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 15, 2013 via mobile

I was going to '5' this hotel up, ticks all the right boxes, good staff, well presented, great location, huge mirrors... But they had to settle for '4' overall because I was horrified to find the zip on one of bed pillows was left open, about half a centimetre and that's enough to drive any one mad when your boyfriend snores...!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Frogmellauk78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thistlehotels, General Manager at Thistle Hyde Park, responded to this review, February 22, 2013
Dear Reviewer,

I appreciate you taking the time to detail your experiences of Thistle Hyde Park. Your comments regarding the team, location and presentation of the property were appreciated and will be shared. What I can't understand from your review is whether or not you marked the hotel down from a '5' because of the pillow or because of your boyfriend's snoring! But the attention to this detail has been noted and will be addressed. Thanks again for your review.

Kind regards

Andrew Byrne | General Manager
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Kilkenny, Ireland
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 15, 2013 via mobile

Good hotel in a good location. Would definitely return and recommend! Rooms were tastefully decorated. Only slight negative was we didn't use the shower as the water pressure wasn't great and it took a long time for hot water to arrive so we just had baths instead which filled in a few minutes with instant hot water. Staff are very professional and friendly!

Helpful?
1 Thank Rachgr
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Thistlehotels, General Manager at Thistle Hyde Park, responded to this review, February 22, 2013
Dear Reviewer,

Your review of Thistle Hyde Park was much appreciated. I am sorry you had shower pressure issues, but we able to take advantage of a bath instead and that this clearly did not impact your stay. If you would care to contact me directly then I can investigate this further. I do hope we get the opportunity to welcome you back to Hyde Park.

Kind regards

Andrew Byrne | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
uk
Level Contributor
75 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed February 10, 2013 via mobile

We stayed for one night in a twin room which overlooked the park. The room was clean and very spacious with a large bathroom, twin beds and a seperate area with sofa, chairs and a table. The staff were friendly and helpful and the hotel situated just a two minute walk away from the tube. Would happily stay here again.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peterwalker45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thistlehotels, General Manager at Thistle Hyde Park, responded to this review, February 22, 2013
Dear Reviewer,

Thank you for taking the time to detail your experiences of Thistle Hyde Park. I am delighted you enjoyed your stay and hope we get the chance to welcome you back in the near future. Thanks again for your feedback.

Kind regards

Andrew Byrne | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 3, 2013

We stayed at this hotel for an over night shopping/theatre trip to London. The hotel is easy walking distance from Paddington Station, and close to the London Underground stations for easy access to central London. We walked back from the Royal Albert Hall concert in about 20 minutes, so it is very good location.

Room Tip: We had a very good deal, so I understand that we may have not had the best room, but the Room 101, i...
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  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Percy-Oxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thistlehotels, General Manager at Thistle Hyde Park, responded to this review, February 22, 2013
Dear Reviewer,

Thank you for your review, it again highlights our great location for transport and our proximity to the sights of London, I'm glad you enjoyed your stay with us. Thanks again.

Kind regards

Andrew Byrne | General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Thistle Hyde Park

Property: Thistle Hyde Park
Address: 90 - 92 Lancaster Gate, London W2 3NL, England
Phone Number:
Location: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#214 Romantic Hotel in London
#256 Luxury Hotel in London
#272 Family Hotel in London
#316 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Thistle Hyde Park 4*
Number of rooms: 54
Official Description (provided by the hotel):
Thistle Hyde Park dates from Victorian times, with a cosy, relaxed atmosphere reminiscent of a Pall Mall private-member's club. A refined, intimate building, it is a comfortable base from which to enjoy the nearby West End, Oxford Street and Mayfair. Within walking distance of Lancaster Gate and Bayswater Underground stations and a literal stone's throw from multiple bus stops, you'll find it easy to get from the hotel to wherever it is you wish to visit in central London. What's more, you have the luxury of two of London's finest public parks just across the road from the hotel entrance - perfect for a morning stroll, weekend picnic, or letting the kids run off all the excitement of a holiday in the City. ... more   less 
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Also Known As:
Thistle Hyde Park London, England
Thistle Hyde Park Hotel London

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