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The Stafford London
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Reviews (1,283)
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Reviewed March 15, 2013

The Stafford is a very nice property in the very centre of London.

The staff is very serviceminded, the restaurant representative (works well for meetings), the bar has a good ambience, there is no noise as the property is drawn back from the main street and you are close to nice restaurants, the parks and the tube.

I have stayed there several times - and it has always been a pleasure.

  • Stayed: March 2013, traveled on business
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Thank hbj1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London, responded to this reviewResponded March 26, 2013

Thank You for your kind review!

I am delighted to learn that you enjoy the wonderful location of The Stafford as it is tucked away in the heart of St James's, walking distance away from all the major attractions and has very well rounded accessibility to the rest of the city, whether it is by Tube or by taxi. Yet, it is very quiet and tranquil, perfect for a private business meeting or for relaxing after a long day.

I sincerely hope we will welcome you back to The Stafford whether it is for a business meeting or leisure trip to the dynamic Capital!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013 via mobile

I'm going to sound incredibly picky, so my apologies. My family stayed at the Stafford for 10 days on the recommendation of my parents, who adore this little hotel. The room is lovely, the location is perfect if you're partial to St. James (as we are) and Ferdando, our wonderful concierge, could not be kinder or more helpful. When he found out our son had a fatal nut allergy, he actually went to two markets to find him biscuits that were safe to eat. He was also incredibly helpful with safe restaurants for dinner. My only gripe is with breakfast, which we usually love in the hotels we stay in. At the Stafford the waffles and pancakes were not home made (what?!) so we couldn't confirm that they were nut free, and the service was slow and forgetful. We ended up paying £75 for 2 rubbery pancakes, a bowl of muesli, and two poached eggs. Eek. We discovered Franco's two blocks away and have been going out for breakfast ever since. I'm afraid we will probably go back to Duke's or The Connaught which are both the total package. If you don't have concerns about breakfast, the Stafford is lovely. Seriously.

  • Stayed: March 2013
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Thank Mrsvanm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London, responded to this reviewResponded March 26, 2013

Thank You very much for taking the time to write this detailed review.

I am very happy to hear that our Concierge Fernando has gone the extra mile to accommodate your son's allergy requirements, as our team believes in anticipating the guest needs and exceeding expectations!

In regards to the breakfast review, I am saddened to learn that you did not have a pleasant experience with either the service nor the meal. Please be assured that your feedback is being taken into the account and will be dealt with internally.

I sincerely hope for your return to The Stafford as we will do our utmost to restore your faith in our hospitality, particularly in our breakfast service.

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Reviewed March 7, 2013

I've been going to The Stafford for over 20 years, it's survived it's fairly recent modernization , without any loss of its undeniable charm, the staff are always friendly helpful and consistent, it's a real gem , great martinis too!!

  • Stayed: December 2012
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Thank Ballyho23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London, responded to this reviewResponded March 26, 2013

Thank You for the kind review and continuous patronage to The Stafford hotel!

I am delighted to learn of your acceptance of the refurbishment and do agree that The Stafford maintained its incomparable timeless charm, where elegance and tradition create a haven of calm away from London's busy streets.

Our Bar team is thrilled to learn that you are enjoying our wonderful martinis and we sincerely hope to welcome you back 'home' to The Stafford once again!

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Reviewed March 3, 2013

We were fortunate enough to spend a long weekend in this beautiful hotel with a group of friends, we had an amazing time. It was Christmas, the whole place was trimmed up and looked so cosy and warm. On our first night we ate in a private dining room, it was out of this world. The staff were great and the food was amazing. Our bedroom was decorated really nice, was spacious and very clean. On our second night we all went to see a show and eat out in London, we came back to the hotel and relaxed in the American bar which is a very, very interesting room! Overall we had a fantastic weekend and we hope to visit this hotel again soon! Highly recommend to anyone.

  • Stayed: December 2012, traveled as a couple
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1  Thank l1clk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London, responded to this reviewResponded March 26, 2013

Thank You for your wonderful review!

I am absolutely delighted to hear about your Christmas weekend at The Stafford and to read your gracious comments in regards to the décor and the service. Our skilful team is dedicated to decorate every single room with a Christmas tree during the festive season to provide the 'home away from home' feeling for our guests. Our private dining team is also very happy to learn that you have enjoyed the service and the meal provided by them!

On behalf of The Stafford team, we hope to welcome you back 'home' very soon!

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Reviewed February 26, 2013

If you like a hotel that oozes character, has really comfortable quiet bedrooms and lovely bathrooms the Stafford is for you and us.The reception and room service are impeccable
nothing is too much trouble and the staff very friendly. The price is on the highish side but
given that there are many characterless and cold hotels in London charging the same, it
is not unreasonable. The location in St James's Place is perfect for Central London.
We arrived on Sunday night after a 15 hour flight and after room service and a glass of
wine, drifted away in a large very comfy bed, perfect. In the morning somewhat jet lagged
we went down to breakfast and were dissappointed to discover that on monday mornings the
breakfast room completely stuffed with business bredakfasters from outside the hotel, not
a single table for residents available and a long queue, we were asked to wait or have breakfast in the room, we were not offered a cup of tea or coffee and ignored by the
restaurant manager. Ummmph we went down the road to the excellent Sofitel St James's
hotel and had a couple of their excellent buffet breakfasts. On returning to the hotel there
were profuse apologies from management and they offered to pay the bill at the Sofitel.
So it was put right to our satisfaction. Tuesday morning the restaurant breakfast was quieter
and we had a pleasant breakfast in the hotel as you would expect. So the recommendation
is for Monday morning breakfast is to reserve a table in advance !

  • Stayed: February 2013, traveled as a couple
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2  Thank ByronEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StaffordHotelGM, General Manager at The Stafford London, responded to this reviewResponded March 26, 2013

Thank You for taking the time to provide us with this valuable feedback in regards to your stay at The Stafford!

Our Executive Housekeeper will be delighted to learn that you have liked her carefully chosen bathroom décor and custom ordered mattresses. Our Reception team will also be thrilled to hear about your appreciation of the service that they take pride in so much.

I am disappointed to learn that you were mistreated during the busy breakfast service on Monday, but glad that the management courteously followed up with this situation. We hope this inconvenience did not cause too much distress.

We are looking forward to welcoming you back to The Stafford very soon and our team can make sure that there is a breakfast reservation made for you throughout all of your stay!

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