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“Excellent Service to Fix Booking Problem”

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Thistle Holborn, The Kingsley
Ranked #209 of 1,075 Hotels in London
Certificate of Excellence
Reviewed January 3, 2012

I haven't stayed at The Kingsley yet, but I wanted to say what great service I received regarding a booking problem. The hotel had a website malfunction and a rate that stated it was flexible came back on the confirmation screen as 'prepaid, no changes allowed'. I filled out the web form I found on their site and sent it off. The next day (8 hour time difference) I received wonderful service from Beatriz Orta, the hotel's Operations Manager. Without hesitation she gave me the low rate and made it a flexible rate. Too often these days, companies in the travel industry will only 'go by the book'. I am very pleased and thankful that The Kingsley went the extra mile for me.

Stayed: January 2012, traveled as a couple
Thank sashalucky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thistlehotels, General Manager at Thistle Holborn, The Kingsley, responded to this reviewResponded January 5, 2012

Dear reviewer.

Thank you for taking the time to write about your experience and for choosing to stay with us in the near future. At Kingsley by Thistle our customers are at the core of everything we do and customer service is our main focus. We are really pleased that you found our response to your booking experience satisfactory.

We are looking forward to welcome you at The Kingsley.

Kind Regards

Beatriz Orta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,801 - 1,807 of 2,335 reviews

Reviewed January 3, 2012

lovely hotel in a brilliant location, room was spotless and all facilities very moden and completed to a high standard. brilliant bay windows. we pre-booked the breckfast and couldn't fault it, restraunt was great. a bit of noise from outside but that is to be expected on new years eve. even got slippers! `also was a very reasonable price £149 in central london on a saturday and NYE. would definatly return if i found it for such a low price again. Highly reccomended.

  • Stayed: January 2012, traveled as a couple
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Thank FayElizabeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2011

From Mr. & Mrs. Villanueva

Thank you Kingsley Family for the greeting card and chocolates in our room.
My husband and I celebrated our first year wedding anniversary there, thank you for the amazing hotel room that you have picked for us. It was spacious, bed was big and comfy, TV and all amenities were great! We loved our stay there, such a shame that we couldn't stay longer but we will definitely come back now that we know where we should stay if we ever want to go shopping - I mean it was literally effortless to walk to Oxford Circus and the tube station (both Tottenham Court Road and Holbon). We promise that we will return to this lovely hotel in Bloomsbury.

Thank you so much.

  • Stayed: December 2011, traveled as a couple
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Thank starflip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 25, 2011

This hotel is situated in the Bloomsbury section of London, one block in front of the British Museum. It is close to 2 tube stops, Covent Garden, and the City of London. The hotel staff is extremely helpful and friendly. The room was spacious and well appointed.

Room Tip: Room 412 was nice.
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  • Stayed: December 2011, traveled as a couple
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2  Thank Eileen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KingsleyGM, General Manager at Thistle Holborn, The Kingsley, responded to this reviewResponded December 28, 2011

Dear reviewer
Thank you for choosing to stay at the Kingsley Hotel and for taking the time to write about your experience. I am really pleased that enjoyed you stay and that you found our location to be convenient. The Kingsley team is committed to deliver exceptional service and your recognition will motivate and encourage the team to continue offering genuine hospitality. We look forward to welcoming you back to the Kingsley in the 2012.
Kind regards
Johan and team

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Reviewed December 22, 2011

Stayed for 2 nights in December 2011. Able to leave luggage when we arrived early.Very friendly, helpful , smart staff . Hotel very clean. Room on 6th floor. The en suite was a little difficult to keep warm. Breakfast first class. Location is superb ,only a 10 minute walk to Covent Garden. Bus stop with ticket machine just outside hotel. Plenty of restaurants nearby. We would recommend this hotel for location. We will return.

Room Tip: No road noise in 6th floor rooms
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  • Stayed: December 2011, traveled as a couple
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Thank keith p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2011

My wife and I stayed at the Kingsley by Thistle recently for one night to see Rock of Ages and were very impressed with many aspects of the hotel. We stayed in a Junior Suite and found the room very comfortable and spacious and spotlessly clean.The Location was perfect for Oxford Street, Covent Garden and the West End area .The Hotel stafff were very friendly and helpful from the minute we arrived at Reception to receiving our bags from the concierge on departure.FIRST CLASS and would not hesitate to recommend this value for money hotel that offers luxury.

Room Tip: High Floor.
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  • Stayed: December 2011, traveled as a couple
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2  Thank Antony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2011

My partner booked this hotel for it's central location and it certainly was that, walking distance to Soho, Covent Garden, Shaftsbury Avenue, Oxford and Regents St (fab Xmas lights) China Town, National/portrait Galleries etc, we even walked to Madame Tussauds but that was pushing it (3miles?). We booked a double deluxe room and asked for a high floor, we were on floor 6 right in the corner overlooking the fire exit escape stairs, small room with not a nice view but we were only staying 2 nights so not too worried. Main problem for us could not turn heating up, the weather was bitter, we did explain this at reception and a young man said he wd look into it, did not as later room still just warm, we then asked to be moved - this was accommodated and we had room 107 - nicer bigger room but heating still same and we spent 1st night sat in bed with jumpers on. Eventually next morning
after more complaining an engineer sorted it and we were as warm as toast thanks to a lovely helpful european girl on reception who had arranged it and our room change.
Wd like to stay again for location but unsure why we were first put in the coldest part of the hotel (hotel nowhere near full) and heating in several rooms need servicing.

  • Stayed: December 2011
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2  Thank JOBSON09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Thistle Holborn, The Kingsley

Address: Bloomsbury Way, London WC1A 2SD, England
Phone Number:
Location: United Kingdom > England > London > Bloomsbury
Amenities:
Bar / Lounge Restaurant Room Service Suites
Hotel Style:
#69 Family Hotel in London
#79 Romantic Hotel in London
#101 Business Hotel in London
#161 Luxury Hotel in London
Price Range: $170 - $341 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Thistle Holborn, The Kingsley 4*
Number of rooms: 129
Official Description (provided by the hotel):
Following a recent extensive £10 million restoration and refurbishment program at the hotel, every area of the hotel has been transformed – our bedrooms have been completely modernised with a contemporary design and vibrant soft furnishings. Our public areas reflect the new contemporary style but retain elements of the hotel’s traditional Edwardian features. London landmarks like the British Museum and Covent Garden and Oxford Street are within easy walking distance. Just five minutes from Holborn and Tottenham Court Road Tube Stations. ... more   less 
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Also Known As:
The Kingsley By Thistle Hotel London
Kingsley By Thistle London
Thistle Bloomsbury
Kingsley By Thistle Hotel London
Thistle Holborn, The Kingsley London, England

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