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Ways to Experience Madame Tussauds London
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Reviews (30,893)
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12,079
9,666
5,321
2,066
1,761
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Reviewed 4 weeks ago

As I was expecting was a great visit. I have been so many times but always different. Everytime is an amazing experience

Date of experience: November 2019
Thank espositop2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadameTussauds L, Guest Relations Manager at Madame Tussauds London, responded to this reviewResponded 4 weeks ago

Dear espositop2016,

It is always a pleasure to receive such a glowing review of our attraction, thank you for taking the time to share your experience with us.
We are delighted to read that you had a truly fabulous experience at our world famous attraction!
We look forward to you walking down the red carpet into our next A-list party for another star-studded experience. Kind regards,

Guest Experience Team
Madame Tussauds London.

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Reviewed 4 weeks ago

Look, I get that this place is historic and the work inside amazing, but I just could not get past the overcrowding. This place was packed, the routing takes you deep in the bowels of the building, up multiple sets of stairs, down stairs, through dark passage ways, etc. and I just think if there was an incident, there would be major problems getting everyone they jammed in there out safely. Some of the floor plans are open with multiple celebrities beautifully presented at every nook and cranny, but that just adds to the chaos and bedlam inside as everyone tries to get their pictures with their favorite stars and celebrities. No organized queuing and very little staff inside to maintain order or safety, IMHO. The lines were around the building and we had pre-purchased our time in line, online, or so we had thought. I think they need a visit from a local fire marshall. It is truly an amazing venue that everyone must, and should, see, but they have got to get more organized and add a little focus on patron safety.

Date of experience: January 2020
Thank edwardb800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadameTussauds L, Guest Relations Manager at Madame Tussauds London, responded to this reviewResponded 4 weeks ago

Dear edwardb800,

We appreciate you taking the time and trouble to share your thoughts as we always consider any feedback that helps us to improve the service we provide for our guests. We’re disappointed to read that you were unhappy with your visit to Madame Tussauds London and would welcome the opportunity to discuss your feedback in more detail. Please do not hesitate to contact us at guest.experience@madame-tussauds.com.
Kind regards,

Guest Experience Team
Madame Tussauds London.

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Reviewed 4 weeks ago via mobile

When we arrived there was plenty of people but not too much that it feels overcrowded , the ride with the wax work from the Victorian times was fantastic.

Thank jessicacurr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadameTussauds L, Guest Relations Manager at Madame Tussauds London, responded to this reviewResponded 4 weeks ago

Good Morning,

Thank you so much for taking the time to leave a five star review of Madame Tussauds London on Trip Advisor.

We are pleased to read that you enjoyed so many aspects of your visit, especially our Spirit of London ride where you can enjoy an exciting journey through 400 years of London's history!

We hope you can visit us again to create even more fabulous memories!

Kind regards,
Guest Experience Team



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Reviewed 4 weeks ago via mobile

I hadn't been here for many years, but, following a business meeting, I had the opportunity to visit. It has obviously changed with the times, the old Planetarium is now a 3D experience and there is a historical trip in a taxi back through the history of London

Some of the old features are still here, such as the history of Madame T and how the waxworks are made, but the Chamber of Horrors has gone and Star Wars, Shrek and Masters of the Universe have taken over, along with sports personalities, politicians, royalty, fashion celebrities and pop stars.

Excellent - and enjoy being photographed with your heroes.

Date of experience: January 2020
Thank Ian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadameTussauds L, Guest Relations Manager at Madame Tussauds London, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you so much for taking the time to leave a five star review of Madame Tussauds London on Trip Advisor.

We're so delighted to hear that you had such a wonderful visit and you were able to take some great pictures with your hero. It's fantastic to hear that you enjoyed our Spirit of London Ride as well!

We look forward to welcoming you to the A-List party again soon!

Kind regards,
Guest Experience Team

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Reviewed 4 weeks ago via mobile

Had an amazing time in this place so much to see and do spent the best 4hrs of a trip here
Must do Sherlock Holmes well worth £5:00 pp

Date of experience: January 2020
Thank Christine199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadameTussauds L, Guest Relations Manager at Madame Tussauds London, responded to this reviewResponded 4 weeks ago

Dear Christine199,

Thank you for taking the time to leave us your amazing feedback on TripAdvisor!

We are absolutely delighted that you had such a fantastic visit and chose to spend so much of your day with us! WE are also very happy to hear that you enjoyed our Sherlock Holmes Experience!

We would love the opportunity to welcome you back for more world-famous fun in the future!

Kind regards,

Kirsten - Guest Experience Team, Madame Tussauds London

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