I recently visited the Barnes wetland centre. We asked for two adult tickets and the staff member asked if we would like the gift aid tickets. We asked what this meant and he explained that if we were tax payers they could claim the tax back. We said that was fine. However, a few moments later I noticed that this meant we had to pay more for our tickets. I asked the staff member if this meant we paid more and he said yes. I suggested to him that he should have told us that before. He then said that legally he didn't need to and that we didn't ask. I told him we did. But he then went on to say that london zoo don't even ask about gift aid but just apply it. I told him I didn't see his point. On speaking with the wife I told her we were paying an extra pound each. He then interrupted me telling me it was actually 75p. Again the cost was not the point, the issue was the principal and moral aspect of the situation. We are not impressed by the companies blatant way that they con their customers. Had he of been honest at the beginning this would have never been an issue.
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