We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Room for improvement”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Point A Hotel, London Westminster
Ranked #378 of 1,078 Hotels in London
Reviewed June 4, 2013

Stayed there from May 21 to 29, 2013. Purchased package through MATTA fair in Malaysia so got a great deal. All in all satisfactory except for a few things:
1) No housekeeping done after 3rd day as was supposed to according to the terms on the voucher. Reminded front desk (male attendant) and was promised it would be done on the same day but nothing was done. Spoke to a female attendant the next day and it was arranged that day. That was 5 days after we checked in and the only one done throughout our 8-night stay.
2) Shortage of toiletry supplies at the front desk. Asked from the same male attendant on the second day and he told us that he would send it up after he got some supplies that night. He did not show up. Met him again the next morning and got some from him. He was apologetic for having forgotten about it.
3) Hot/cold shower mixer not supplying consistent water temperature.
4) Absence of hand bidet for w/c.
Overall experience is not too bad. Considering its proximity to Lambeth North tube, 24-hour convenient store, restaurants and cafe, we would come back again. Next time though we would not extend stay while there as we were charged an exorbitant amount - £75 to be exact for checking out at 6pm.

Keat Soo
Kuala Lumpur, Malaysia

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ChrisKSL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurses, Guest Relations Manager at Point A Hotel, London Westminster, responded to this reviewResponded June 19, 2013

Dear Guest,

Thank you for staying with Tune Hotel Westminster and for leaving your comments.
I was very glad to hear you managed to nab a great deal and that all in all you enjoyed your stay with us.

Late check-out is available for everybody who would like to have a long sleep in or just to take their time up to 1pm for an extra fee. Alternatively, we offer luggage storage for only £2 per bag. Hopefully you would re consider again one of these options if you do not wish to extend your stay by another day.

I would like to apologize for the “niggles” during your stay, thank you for pointing them out and please be assured your comments have been referred already with relevant teams to ensure a greater service in the future.

Great to know you would be returning to Tune Westminster, we are looking forward to welcoming you back again to show you our improvements, also good luck for catching another promotion or a package deal!

Kind Regards,

Ave Jaanus
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (2,425)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,161 - 1,167 of 2,427 reviews

Reviewed June 4, 2013

The hotel is good value for money for a London central Hotel. However it is not a five star hotel and that was fine by us. Everything is as you would expect. Comfortable , clean and tidy. However the rooms are small, we had a double room and it did remind me of a ships cabin due to the efficient use of space. It's right opposite the tube station and was reasonably quite for a city hotel. All in all I would stay again and would recommend it for the price and the level of facility.

Stayed: May 2013, traveled as a couple
1  Thank Topdiver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurses, Guest Relations Manager at Point A Hotel, London Westminster, responded to this reviewResponded June 5, 2013

Dear Guest,

Thank you for choosing Tune Hotel Westminster for your stay and for leaving your kind review.

I am thrilled to see that you had a pleasant “good value for money” experience and that we met your expectations with our comfortable, clean rooms and with the central location – perfect combination for a budget traveller!

Thank you also for recommending us and hopefully we will have the pleasure of welcoming you back again very soon.

Kind Regards,

Ave Jaanus
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2013

We stayed for 6 nights and it was great! The rooms are really small but... come on, we did not cross over the Atlantic Ocean to spend our time in a hotel room! What really matters is that the room is clean, quiet and has a good bed. A short walk from Big Ben, Westminster Abbey and London Eye and right across the street from underground make its location remarkable. But the "jewel" of this hotel is the staff! Kind and polite, ready to help us in whatever we needed, always with a smile on their faces. We expect to visit London again soon and Tune Hotels will be our choice, undoubtedly!

  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Suripongse C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurses, Guest Relations Manager at Point A Hotel, London Westminster, responded to this reviewResponded June 5, 2013

Dear Guest,

It was most pleasing to read your review and I am truly delighted that you enjoyed your Tune Hotel experience.

Our concept really is all about embracing the city and everything it has to offer, however, after a long day out and about, a 5* comfort is guaranteed.

Thank you also for your kind comments regarding the staff being the “jewel” - our team is genuinely excited to be here and especially happy to help out our guests whenever any need arises, I am very pleased we helped you have a great time in London.

My team and I are eagerly looking forward to welcoming you back again, hopefully soon!

Kind Regards,

Ave Jaanus
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2013

We stayed for 5 nights at the Tune and I can say I'm happy with our decision. The location right across the street from Lambeth North tube station is amazing. We got a room with a window, and I'm glad we did because as expected the room is very small, and opening the window while we were in the room helped a lot with that. We even had a view of a nice church across the way. Room was very clean, staff friendly. We got breakfast at Costa most mornings which was very convenient... we would pick up breakfast to go, hop on the tube, and eat while we walked to that day's sights. We would stay here again- great value!

  • Stayed: September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SisabelG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurses, Guest Relations Manager at Point A Hotel, London Westminster, responded to this reviewResponded June 4, 2013

Dear Guest,

Thank you very much for choosing Tune Hotel Westminster for your stay and for leaving your kind comments.

I was delighted to see that you had such a lovely time whilst staying with us and that we managed to deliver 5 star service on all fronts.
Glad to hear that the window made your room seem bigger, it is definitely a good tip for the future guests who cannot decide between choosing the room type.

Thank you very much again; my team and I hope to have the pleasure of welcoming you back again soon!

Kind Regards,

Ave Jaanus
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2013

Tiny rooms, unaccommodating management, in a slum neighbourhood. This hotel is definitely NOT recommended for any reason. The only beds that were offered were tiny double-sized, despite agreeing to provide twin beds when we booked.

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Dashriprock22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurses, Guest Relations Manager at Point A Hotel, London Westminster, responded to this reviewResponded June 19, 2013

Dear Guest,

Thank you for your comments. I welcome both positive and negative feedback in order to improve ourselves. However, I am very disappointed to hear that your stay was not satisfactory.

Tune Hotel Westminster is a 79 bedroom property with only double beds as stated on Tune website, “one double bed” per room.
When booking through any other channel, you are able to add requests, however, we can only fulfil them when they are applicable to our hotel. As we do not have twin beds – we cannot provide them.
For twin beds we recommend our customerss to book with our sister hotels in Paddington, Kings Cross and Liverpool Street.

I am also sorry you didn't find our location convenient as it is one of our key points for most of the guests. We are located on Westminster Bridge Road, just across the street from Lambeth North tube station and Waterloo station only 5 minute walk from us. Both Westminster and Waterloo are business areas, surrounded by different cuisines and several pubs. Furthermore, South bank with its famous tourist attractions is only 15 minutes’ walk from us.

Thank you once again for leaving your comments.

Kind Regards,

Ave Jaanus
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2013

Having stayed in most of the other Tune hotels in London I thought that I would give this one a try. On the plus side it is close to Waterloo station and is well priced on the down side the rooms are very small even for one. The bed touched all 4 walls so getting in involved a bit of gymnastics, the shower cubicle was again compact and the rest of the room took two steps to cross! There are probably larger cabins on cruise ships. The bed is comfortable, the air cooling works after a fashion and the room is well sound proofed but one night is enough

Stayed: May 2013, traveled on business
1  Thank MikeB1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurses, Manager at Point A Hotel, London Westminster, responded to this reviewResponded June 2, 2013

Dear Guest,

Thank you for trying out Tune Hotel Westminster and for leaving your comments.

I am very glad we uphold our brand standards in terms of location, comfort and competitive prices, all necessary for a quality stay. We also truly hope that all the listed key elements help to make up for the small room sizes and we can only be honest about it for no surprises.

Thank you once again for your comments and we hope to welcome you back again to any of the Tune Hotels.

Kind Regards,

Ave Jaanus

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2013

We stayed at this hotel for two nights, we had a room downstairs with no windows. It was very and clean modern. Bonus it is right across the road from the tube station and took 5 minutes to get in the hustle and bustle and walking distance to the London eye. We will be staying again.

Room Tip: downstairs no windows..... slept like a log, lots of lighting if needed.
See more room tips
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Naomi E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurses, Guest Relations Manager at Point A Hotel, London Westminster, responded to this reviewResponded June 2, 2013

Dear Guest,

Thank you for leaving your kind comments of your stay with Tune Westminster, greatly appreciated.
Our goal is to always provide our Guests with a pleasant stay so we are elated to know we succeeded and you had a lovely time.

Thank you also for recommending us, we are looking forward to welcoming you on your next stay with us.

Kind Regards,

Ave Jaanus

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these London hotels
Days Hotel London- Waterloo
#446 of 1,078 in London
2,704 reviews
Euston / Kings Cross /St Pancras
Point A Hotel, London Kings Cross St Pancras
London Bridge
Travelodge London Waterloo Hotel
Show Prices
Show Prices
Show Prices
Paddington / Maida Vale
Point A Hotel, London Paddington
Spitalfields
Point A Hotel, London Liverpool Street
Shoreditch
Point A Hotel London Shoreditch
Show Prices
Show Prices
Show Prices

Been to Point A Hotel, London Westminster? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Point A Hotel, London Westminster

Address: 118-120 Westminster Bridge Road, London SE1 7RW, England (Formerly Tune Hotel - Westminster)
Location: United Kingdom > England > London
Amenities:
Wheelchair access
Hotel Style:
#354 Romantic Hotel in London
Price Range: $78 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Point A Hotel, London Westminster 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Westminster is London’s historic heart, packed with more landmarks than you can shake a selfie stick at. Stroll along the Southbank and take in some of London’s greatest hits – all a stone’s throw from your Point A Hotel, London Westminster. So bring a bag, plans, places to be. And check in to your always affordable, always reliable Point A Hotel. Sink deep into your Hypnos bed. Help yourself to free WiFi. Get tomorrow-ready in a proper power shower. Then go find your point b. Shoreditch and the whole of London is on your doorstep. Every room is compact, well designed and comes with a super comfy Hypnos bed, en-suite bathrooms with a proper power shower, fast & free WiFi, USB charging point, air conditioning, hairdryer, huge TV with 240 channels and a safe. Blackout curtains ensure you have a good night's sleep. You’ll be well connected, being just 20m Lambeth North Tube Station and 900m from transport hub Waterloo. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotels.com, Travelocity, Hotwire, getaroom.com, Orbitz, HotelsforEveryone and Cancelon so you can book your Point A Hotel, London Westminster reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Tune Hotels - Westminster Hotel London
Point A Hotel, London Westminster England

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing