i was so excited to stay at this hotel because i love the architecture. Even though I only live 5 minutes away, I was getting married opposite the hotel, so perfect excuse to stay for 2 nights.
the day staff were so accommodating, from room service staff to concierges. they even sent up complimentry cake to myself and bridesmaids when we were getting ready.
the bed was very comfortable (some of the best pillows i have ever slept on) and room was much larger than i expected. It's also extremely quiet and the sound is even dampened down in the corridors. room service breakfast was really really good.
sadly i now move onto the negatives...
- charging £25 for wifi! i just can't believe that hotels (especially of this level) charge guests wifi. i firmly believe that a wifi should be included in the price of the room & I refuse to pay any extra for it.
- rude unaccomadating night staff. we arived back at the hotel at 2am so the main door was closed & there was just 1 member of security guarding the small door the the side. it was freezing and beginning to rain, i was just in wedding dress so very cold. the security guy wouldn't even let me stand in the entrance in the warm without my husband showing him our room key. the husband was busy paying the cab driver and struggling with the other bags, yet we were forced to stand out in the rain/cold until he had checked the key. he didn't even say hello or good evening to us.
- booking office staff. love the food & drinks in the hotel bar. just hate the service. so slow and forget parts of the order. the main hostesses are the rudest people i think i have ever met. they never smile. I have been to the booking office several times since it first opened with friends and the service is going down hill very fast, it is worse everytime we go. think i have now had enough and doubt i will be returning.
so the 3 rating is purely for the day staff and hotel room. If i never left the room and only ordered room service it would be a 4 rating. the no free wifi for paying guests is a sticking point for me and night staff & booking office staff sadly put a black cloud over what was actually a nice stay.
- Official Description (provided by the hotel):
- Hailed as London's most romantic building, the St Pancras Renaissance Hotel is widely recognised as one of city's greatest Victorian landmarks. The 245-room hotel now boasts not only one of the most majestic staircases in Britain, but two bars & restaurants, a spa, a gentleman's grooming salon as well as some of the largest and most beautiful suites in the city. Our 5 star hotel is located at St Pancras International Station and is brimming with a fairytale facade that Sir George Gilbert Scott fashioned for the Midland Grand. Our hotel earns the ability to exceed every expectation while blending Victorian splendor with modern style and service. ... more less
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- Also Known As:
- St. Pancras Renaissance Hotel London England