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“More gothic please!”

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St. Pancras Renaissance Hotel London
Ranked #200 of 1,063 Hotels in London
Certificate of Excellence
Ashbourne, United Kingdom
Level Contributor
146 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“More gothic please!”
Reviewed February 16, 2013 via mobile

We've always wanted to stay in the St Pancras Hotel since it was reopened a few years back, especially being big fans of gothic architecture.

Unfortunately we hadn't realised that some of the 'cheaper' rooms were in a new wing, so we missed out on seeing the old restored parts of the hotel in all it's gothic splendour ...except for the public areas of course like the booking hall.

I guess the rooms in the older parts are much more exclusive with a tariff to match and probably beyond our budget... A shame.

However our room was very good and a decent size. The twin beds were extremely comfortable and nice and firm how we like them! The decor was modern with a few traditional twists. Sound proofing was excellent.

At nearly £250 a night we would expect to have free wi-fi, but this was not the case.

All in all an excellent hotel, but had I known we weren't going to be staying in the original parts of the hotel, maybe I would have booked elsewhere, and just gone to the booking hall for afternoon tea instead? I should have done more research I guess, it's not the fault of the hotel.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Max B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at St. Pancras Renaissance Hotel London, responded to this review, February 21, 2013
Thank you for your kind review.
The Club rooms and suites in the original part are called "The Chambers" and include access to our exclusive Chambers Club where breakfast, light afternoon tea, pre dinner canapes and drinks are served throughout the day and complimentary wifi is available.
Please contact us directly if you wish to make another reservation and we will be happy to assist on finding the best accommodation for you. You can call our reservations team toll free on +44 (0) 207 841 3575.
We look forward to welcoming you again soon.

Kind regards, Kevin Kelly, General Manager
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Boston, Massachusetts
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed February 16, 2013

This is a very interesting hotel and well worth visiting to see bthe Booking Room restaurant and the clever way it is grafted onto the platforms at St Pancras Station.

Despite paying a hefty price, and promises of an excellent room when we booked through the US Marriott system, we were put in a modern wing that had a small window and the room was like that of a mid-priced regional British hotel. There was a dispute about the agreed price when we arrived and it took over an hour to fix. I repeatedly had to show an email confirmation from the hotel's US booking system. Staff were not very helpful or welcoming.

If you are in a new room, you get no benefit of being in a historic building except for walking through the lobby.

St Pancras is not well located for tourists. It is a long walk to any of the central sights. You can take the Piuccadilly line from Kings Cross, of course, but you'll have to fight through crowds of commuters who are getting to the main line station. taxis also work but you will typically pay 15 pounds ($23) to the central sights. That's $46 round trip. If you do that twice a day you have paid $90 and two hours just to get to the centre of town.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank stephen r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at St. Pancras Renaissance Hotel London, responded to this review, February 25, 2013
Thank you for reviewing the St Pancras Hotel.
The new part of the Hotel where you stayed, the so called Barlow House, is actually the newest Grade 1 listed building in the UK. It is indeed a modern extension of the original building which fits in well from the outside and has got contemporary furnishing inside. To bring the Victorian flair to all our guests apart from the public spaces like Hansom Lounge, Booking Office, Grand Staircase and Gilbert Scott Restaurant we do offer complimentary tours with our Historian and Tour Guide, Royden Stock, which are complimentary for in-house guests.
The Hotel is actually in the same building as the Kings Cross / St Pancras Underground station and makes any London attraction easily accessible, you can reach most of them within a 10 minutes journey. Our Concierge team is happy to help with any directions.
I hope to be able to welcome you back to St Pancras in the not too distant future.
Kind regards, Kevin Kelly, General Manager
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Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 14, 2013 via mobile

We splurged and upgraded on arrival from a standard twin to a suite - and it was so worth it. For an extra £100 (only £50 each) we had complimentary afternoon tea, evening canapés and unlimited beer and wine until midnight and fantastic breakfast the next day. We could also have use of the gym and pool (we were too busy indulging all the previous to do this justice!). Upgrading to a suite gives you private access to all this and it's great. My only quibble is that it's abit cut off from the rest of the hotel so doesn't have the same buzz, but if you're looking for full on opulence this is it! The room was amazing, looking over the main Eurostar concourse with all the luxuries you'd expect. Finally what really made it was the service. Everyone seemed 100% focused on making it special - I can't recommend it highly enough and as and when we're splurging again, this will be our first choice.

Stayed February 2013, traveled as a couple
Helpful?
8 Thank Jo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at St. Pancras Renaissance Hotel London, responded to this review, February 25, 2013
Thank you very much for your wonderful review!
I am excited to hear you had such an amazing time staying in the Chambers. Maybe next time you will also have time to enjoy our beautiful St Pancras Spa.
We hope to see you again soon!
Kind regards, Kevin Kelly, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
63 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed February 14, 2013

we liked the building itself, very impressive piece of architecture..we loved the room, it's a proper 5 star room, big and light, with large and comfortable bed, very nice bathroom..no view though..in spite of close location to railway station and undeground it was quiet to sleep...The big dissapointment is an extremely poor breakfast for 5 star hotel and price it costs, actually no fresh cooked for you meal, only buffet..coffee was served by waiter who didnt look after you properly and you waved him if wanted another cup; no choice of fruits (i can hardly remember any), no fresh made orange juice that should be in such type of hotel..in comparison with other 5 star hotels in london this marriott hotel lost a couple stars only for this poor breakfast. though receptionists were polite and tried to help you if you had questions. probably we could stay there again but hope that breakfast would be as it should be in 5 star hotel.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at St. Pancras Renaissance Hotel London, responded to this review, February 25, 2013
Thank you for your review. I am happy to hear that overall you had an enjoyable stay and I am disappointed to hear about your breakfast experience. The service was certainly not up to our standards. Please contact my assistant Christina Huethwohl on christina.huethwohl@renaissancehotels.com prior to your next visit and she will ensure you will be looked after.
I hope to see you again in the not too distant future.
Kind regards, Kevin Kelly, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nottingham
Level Contributor
130 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed February 10, 2013

This is the second time we had drinks and nibbles in the Booking Office. The atmosphere is so calm eventhough it is the hotel reception. The drinks may be slightly expensive (£11.50 for a G&T) but you only get what you pay for. Its a great way to start your trip to London - straight off the train - relaxing drink - then off into the hustle and bustle of the City.

We did look into the bar - but it is soo dark and gloomy!

  • Stayed January 2013, traveled with friends
    • Value
    • Service
Helpful?
4 Thank louisenottingham9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at St. Pancras Renaissance Hotel London, responded to this review, February 25, 2013
Thank you for your review! We hope to see you again soon. Maybe also for some live entertainment which we offer in the Booking Office every Thursday, Friday and Saturday evening?! The Hansom Lounge certainly stays available for a quiet drink during this time as well.
Kind regards, Kevin Kelly, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Heath
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 10, 2013

A fantastic looking hotel, good atmosphere and decent rooms. The Gilbert Scott restaurant is excellent, and the bars are good. However, the drinks are over-priced, and tha bar service must be the slowest in London ; very frustrating, as there were more waiters than customers at one point and still the delays continued.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Alex F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 9, 2013 via mobile

This was our second time at staying at the hotel - both times in Chambers rooms. First the good bits - staff were very helpful from first contact with reception through to check out - a special mention should go to the staff in the chambers club - we had been delayed on our journey and therefore did not get into the club until 9.55 - they ensured we were able to order dinner from the full menu ( which stops being served at 10 ) and were very attentive despite it being late. The food was excellent and reasonably priced for the quality and location. We also breakfasted in the club and this too was good quality ( and better than our last visit ). The room - although smaller than our last visit was well furnished and the coffee machine iPod deck etc are a nice touch ( as is the rubber duck and Ren skincare in the bathroom). Bed was very comfortable and the bed linen of excellent quality.
However, the room was very hot and we needed to have the air conditioning on all night - I was very shocked at how noisy this was ( I travel a lot on business and this was way beyond the level I usually encounter) in fact it was so noisy that I was unable to sleep for much of the night - a shame as otherwise this is an excellent hotel.

Stayed February 2013, traveled on business
Helpful?
3 Thank Shoesandhandbag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about St. Pancras Renaissance Hotel London

Property: St. Pancras Renaissance Hotel London
Address: Euston Road, London NW1 2AR, England (Formerly St. Pancras Renaissance London Hotel)
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#44 Spa Hotel in London
#136 Business Hotel in London
#155 Luxury Hotel in London
#195 Romantic Hotel in London
#202 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — St. Pancras Renaissance Hotel London 5*
Number of rooms: 245
Official Description (provided by the hotel):
Hailed as London's most romantic building, the St Pancras Renaissance Hotel is widely recognised as one of city's greatest Victorian landmarks. The 245-room hotel now boasts not only one of the most majestic staircases in Britain, but two bars & restaurants, a spa, a gentleman's grooming salon as well as some of the largest and most beautiful suites in the city. Our 5 star hotel is located at St Pancras International Station and is brimming with a fairytale facade that Sir George Gilbert Scott fashioned for the Midland Grand. Our hotel earns the ability to exceed every expectation while blending Victorian splendor with modern style and service. ... more   less 
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Also Known As:
St. Pancras Renaissance Hotel London England

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