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“Impersonal and not value for money”

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St. Pancras Renaissance Hotel London
Ranked #207 of 1,077 Hotels in London
Certificate of Excellence
Reviewed October 6, 2011

I stay in London frequently as a Brit living in New York. I paid £365 per night for 2 nights. Now this is suppose to be a top hotel, however the concierge were useful finding a cab that takes credit card - never had that problem with the Chancery Court Renaissance. They actually suggest I find a cashpoint instead of spending time flagging down a cab. Nobody offered or explained what facilities the hotel offered. The room smelled musty and old and had a view of euro star trains along with the PA system. In short not worth £365 a night. Not even a minibar with food, no water gratis.

  • Stayed: September 2011
    • Value
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2  Thank Mmiller2367
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at St. Pancras Renaissance Hotel London, responded to this reviewResponded July 20, 2012

Thank you very much for reviewing the St Pancras Renaissance Hotel just after the opening.
We have now been operating for a bit over a year and would love to have the opportunity of welcoming you back in the hopefully not too distant future.
Please feel free to contact Christina Huethwohl on 02078413542 or christina.huethwohl@renaissancehotels.com if we can be of any assistance.

Kind regards,
Kevin Kelly
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,062 - 3,068 of 3,431 reviews

Reviewed October 5, 2011

Just walking up to the hotel gave me an excitement that continued throughout my stay. Around every corner there seemed to be a new part of the splendour of the building to enjoy.

The room I stayed in reminded me of a top New York hotel with the exception that this one was actually much bigger!

The bed was soooo comfortable and I could have quite happily spent most of the morning in my room.

The staff were not only helpful but did things with a smile - I think they actually enjoyed working there.

  • Stayed: September 2011
    • Value
    • Location
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1  Thank Lesyeux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at St. Pancras Renaissance Hotel London, responded to this reviewResponded July 20, 2012

Thank you very much for reviewing the St Pancras Renaissance Hotel just after the opening.
We have now been operating for a bit over a year and would love to have the opportunity of welcoming you back in the hopefully not too distant future.
Please feel free to contact Christina Huethwohl on 02078413542 or christina.huethwohl@renaissancehotels.com if we can be of any assistance.

Kind regards,
Kevin Kelly
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2011

Perfect location as we had a 5:25am reservation on the Eurostar to Paris. The hotel has a lot of character and is part of the the St. Pancras train station. The rooms were good size compared to others in London. In addition to the train station it was also a point of multiple stops on the tube. Nothing spectacular but very good, would stay here again.

  • Stayed: September 2011, traveled on business
    • Value
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1  Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at St. Pancras Renaissance Hotel London, responded to this reviewResponded July 20, 2012

Thank you very much for reviewing the St Pancras Renaissance Hotel just after the opening.
We have now been operating for a bit over a year and would love to have the opportunity of welcoming you back in the hopefully not too distant future.
Please feel free to contact Christina Huethwohl on 02078413542 or christina.huethwohl@renaissancehotels.com if we can be of any assistance.

Kind regards,
Kevin Kelly
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2011

I had no problems staying at this hotel, except maybe it takes a bit of walking to get to the rooms. The Barlow rooms were modern and clean of a decent size. Only problem with this place is the price. Even at its cheapest it is about 180+ GBP plus tax. The SPA is located in another part of the building and you would have to traverse the lobby if you want to check it out, not a real problem. Food is not cheap, in London they have a weird tray charge that they tag on top of service and taxes. But the quality was decent/good. I followed previous reviewers and asked for rooms facing the library which was great, no noise from trains. You can hear the occasional low rumble but hardly noticeable. As a person who is very particular about noise, cleanliness etc. I cannot fault this hotel in any way. If you can get a good deal on this hotel I would highly recommend it.

  • Stayed: September 2011, traveled as a couple
    • Value
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Thank jdanielca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at St. Pancras Renaissance Hotel London, responded to this reviewResponded July 20, 2012

Thank you very much for reviewing the St Pancras Renaissance Hotel just after the opening.
We have now been operating for a bit over a year and would love to have the opportunity of welcoming you back in the hopefully not too distant future.
Please feel free to contact Christina Huethwohl on 02078413542 or christina.huethwohl@renaissancehotels.com if we can be of any assistance.

Kind regards,
Kevin Kelly
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2011

Booked a tripe room for my madam, my adult teen daughter and I for 3 nights, i.e., Sept 15-18, 2011 which cost me GP 1,218.00. I was very disappointed for the following reasons:

1. The room was at the ground level, at the vey far end of the corridor. It was almost 6-7 minute walk from the hotel main door entrance. In addition, the room was noisy because of its proximity to the underground train station. The tube noise was very audible.
2. We expected a single proper bed for our adult daughter and not cot, spring low level one. We complained and was replaced the 2nd night.
3. There was no adequate supply of towels, shampoo etc and we had to call Room Service re the shortage.
4. The supplied steamed type iron was defective causing water to pour out form the water supply inlet and splashed a trouser causing a large stain. Room service should have made it a hobbit of checking/replacing room defective appliances whenever guest check out.
5. Although we were 3 in the room, the supply of tea & coffee was also limited to 2 persons only as they kept 2 items of each: 2 tea bags, 2 instant Nescafe, 2 cream milk etc.
6. The service at the hotel lobby was rather slow for a 4* hotel

For such a high tag price, I won’t recommend it as it was not worth it.

Room Tip: Reject staying at ground level and insist on higher levels.
See more room tips
  • Stayed: September 2011, traveled with family
    • Value
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    • Cleanliness
    • Service
2  Thank 899,977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at St. Pancras Renaissance Hotel London, responded to this reviewResponded July 20, 2012

Thank you very much for reviewing the St Pancras Renaissance Hotel just after the opening.
We have now been operating for a bit over a year and would love to have the opportunity of welcoming you back in the hopefully not too distant future.
Please feel free to contact Christina Huethwohl on 02078413542 or christina.huethwohl@renaissancehotels.com if we can be of any assistance.

Kind regards,
Kevin Kelly
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2011

Ideal for an early morning Eurostar but other merits are less clear; expensive.
Barlow rooms are standard hotel fare; clean & comfortable. Good & quiet if inward facing; ie against the outside wall of the station. Albeit dark.
Service is good but some staff are still learning the ropes.
Good overall ambiance.
It is not clear why this has a 5 star rating - more like 3+ or 4 at best.

Room Tip: Take a Barlow - inward facing if you want to sleep.
See more room tips
  • Stayed: September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank ian g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at St. Pancras Renaissance Hotel London, responded to this reviewResponded July 20, 2012

Thank you very much for reviewing the St Pancras Renaissance Hotel just after the opening.
We have now been operating for a bit over a year and would love to have the opportunity of welcoming you back in the hopefully not too distant future.
Please feel free to contact Christina Huethwohl on 02078413542 or christina.huethwohl@renaissancehotels.com if we can be of any assistance.

Kind regards,
Kevin Kelly
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2011

Luxury hotel with good relation quality prize, freshly renovated, big room and bath, breakfast buffet quite poor.
Well connected to public transport.

  • Stayed: September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank brigittem_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at St. Pancras Renaissance Hotel London, responded to this reviewResponded July 20, 2012

Thank you very much for reviewing the St Pancras Renaissance Hotel just after the opening.
We have now been operating for a bit over a year and would love to have the opportunity of welcoming you back in the hopefully not too distant future.
Please feel free to contact Christina Huethwohl on 02078413542 or christina.huethwohl@renaissancehotels.com if we can be of any assistance.

Kind regards,
Kevin Kelly
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Pancras Renaissance Hotel London

Address: Euston Road, London NW1 2AR, England (Formerly St. Pancras Renaissance London Hotel)
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#46 Spa Hotel in London
#136 Business Hotel in London
#158 Luxury Hotel in London
#195 Romantic Hotel in London
#202 Family Hotel in London
Price Range: $254 - $564 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — St. Pancras Renaissance Hotel London 5*
Number of rooms: 245
Official Description (provided by the hotel):
Hailed as London's most romantic building, the St Pancras Renaissance Hotel is widely recognised as one of city's greatest Victorian landmarks. The 245-room hotel now boasts not only one of the most majestic staircases in Britain, but two bars & restaurants, a spa, a gentleman's grooming salon as well as some of the largest and most beautiful suites in the city. Our 5 star hotel is located at St Pancras International Station and is brimming with a fairytale facade that Sir George Gilbert Scott fashioned for the Midland Grand. Our hotel earns the ability to exceed every expectation while blending Victorian splendor with modern style and service. ... more   less 
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Also Known As:
St. Pancras Renaissance Hotel London England

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