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“Unique and convenient to city center”

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St. Pancras Renaissance Hotel London
Ranked #193 of 1,067 Hotels in London
Certificate of Excellence
Hopewell Junction, New York
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Unique and convenient to city center”
Reviewed August 12, 2011

A gothic building in the middle of london -- it is truly a standout located above the eurostar station. Lobby is beautiful and unique. Rooms were standard Marriott so you know what to expect. Very clean. Helpful staff. Accessible to metro and city sites. We got a great price -- normally much more expensive.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank FamilyFourZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at St. Pancras Renaissance Hotel London, responded to this review, July 20, 2012
Thank you very much for reviewing the St Pancras Renaissance Hotel just after the opening.
We have now been operating for a bit over a year and would love to have the opportunity of welcoming you back in the hopefully not too distant future.
Please feel free to contact Christina Huethwohl on 02078413542 or christina.huethwohl@renaissancehotels.com if we can be of any assistance.

Kind regards,
Kevin Kelly
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (875)
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English first
Huntingtown, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 11, 2011

We recently spent five days at the St. Pancras on our second trip to London in June 2011.First and last impression were amazement at the beauty and stunning architecture of this property.Although we stayed in the new KIng Barlow rooms, it was a pleasure to see the historic and beautiful renovations that were done to the public areas and more exclusive rooms.Our adult daughter stayed with us and so a rollaway bed was needed.While not as comfortable as the luxury bedding, they did a pretty good job of making her comfortable.This was definitely a big plus since many hotels , including other Marriott properties will not accommodate a third person in the room.Nice amenities ,and great bedding.The staff had many young people,and while they did not always know all the answers, they were enthusiastic and eager to assist.
We were a little wary when booking to be further away from the main tourist areas, and this was our first longer trip to explore London on our own.How wrong we were! Outside the back of this hotel is not only the Eurostar station, but access to at least 4-5 tube lines. All underground access, and also to shops and eateries, so weather is never a problem. We had a fantastic time traveling all over London and the outskirts...so easy!!

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank alnwanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at St. Pancras Renaissance Hotel London, responded to this review, July 20, 2012
Thank you very much for reviewing the St Pancras Renaissance Hotel just after the opening.
We have now been operating for a bit over a year and would love to have the opportunity of welcoming you back in the hopefully not too distant future.
Please feel free to contact Christina Huethwohl on 02078413542 or christina.huethwohl@renaissancehotels.com if we can be of any assistance.

Kind regards,
Kevin Kelly
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 10, 2011

If I'm honest we booked this hotel for two reasons:

1) We were leaving for Disneyland from St Pancras International the next morning and lets face it, you can't really find a closer hotel!

2) I had seen the refurbishment on the television and wanted to see it for myself.

The exterior of the hotel is beautiful and a great example of victorian architecture, the public areas are well designed and look great.

The old ticket office has been turned in to a bar / restaurant and has even retained its old ticket booth, like the rest of the original building it looks fantastic. We had dinner there on the night of the stay, the food and the service was good and priced accordingly.

We booked a king room but I have to say I was a little disappointed, it was well appointed and clean but lacked character especially considering the grandeur of the hotel itself.

The bed was very comfortable and the bed linen was nice quality, the room may look a little premier inn but you can tell the five star difference.

We had a good night sleep and felt awake and fresh for the train in the morning and the location negated the need to rush.

Overall the hotel lacked character but I would stay there again simply due to the level of service convenience and location.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank rileyspike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at St. Pancras Renaissance Hotel London, responded to this review, July 20, 2012
Thank you very much for reviewing the St Pancras Renaissance Hotel just after the opening.
We have now been operating for a bit over a year and would love to have the opportunity of welcoming you back in the hopefully not too distant future.
Please feel free to contact Christina Huethwohl on 02078413542 or christina.huethwohl@renaissancehotels.com if we can be of any assistance.

Kind regards,
Kevin Kelly
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashby de la Zouch, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 10, 2011

My husband and I stayed for our 10 yr wedding anniversary as a treat in August. I couldn't fault the room - comfortable bed, great decor and lighting. The food was also excellent - tried the room service which was wonderful.
The one thing that really spoilt the trip however was the service. Very slow check in (though not busy). Tried for a table in the bar to eat - it was busy at the time so we were seated at the bar to wait but despite asking twice were never shown a table though people were walking straight in. Breakfast was also a big let down. Great tasting food again but luke warm. Had to ask for hot drink, asked twice for toast and never received it.
As a lovely treat this hotel is great. For the price paid the service is dreadful - just hope it is all still bedding in with being new. There seemed to be no-one in charge.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank LIZZ C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at St. Pancras Renaissance Hotel London, responded to this review, July 20, 2012
Thank you very much for reviewing the St Pancras Renaissance Hotel just after the opening.
We have now been operating for a bit over a year and would love to have the opportunity of welcoming you back in the hopefully not too distant future.
Please feel free to contact Christina Huethwohl on 02078413542 or christina.huethwohl@renaissancehotels.com if we can be of any assistance.

Kind regards,
Kevin Kelly
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey
Level Contributor
123 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed August 9, 2011

The highlight of the Renaissance St Pancras is undoubtedly the stunning public spaces created out of the gothic landmark of the original building. The lobby, restaurants and grand staircase are masterpieces of sympathetic restoration that still work perfectly for a modern hotel.

I knew that the 'standard' bedrooms were in a modern extension and was a little worried about their quality after reading some other reviews, as if they were the poor relation of the main parts of the hotel. However, I was very impressed. My seventh floor double-bedded room was spacious, comfortable, well-lit, high-quality and totally adequate for my needs. Coffee/tea, ironing board, safe, minibar, good toiletries in the attractive bathroom, huge tv, and all other amenities were all present. The room was quiet. My only gripe is that the room was very hot and the air-con seemed ineffective.

The staff were friendly and helpful. The breakfast in the Booking Office restaurant was well-presented with a good range of quality and tasty food in the buffet (included in my room rate).

I paid around £200, which is fairly typical for a central London hotel. Yes its expensive but not unusually so.

St Pancras is 10 minutes from Leicester Square and other central London attractions so is well located. The hotel is, of course, very convenient for the Eurostar train service, but sufficiently separate from the main station to not be disturbed by the large numbers of passengers milling around.

Overall - very acceptable and a good addition to London's hotel offer.

  • Stayed August 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Stevie390
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at St. Pancras Renaissance Hotel London, responded to this review, July 20, 2012
Thank you very much for reviewing the St Pancras Renaissance Hotel just after the opening.
We have now been operating for a bit over a year and would love to have the opportunity of welcoming you back in the hopefully not too distant future.
Please feel free to contact Christina Huethwohl on 02078413542 or christina.huethwohl@renaissancehotels.com if we can be of any assistance.

Kind regards,
Kevin Kelly
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
48 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed August 8, 2011

We (couple in our 60s) stayed in London for a weekend in July at the end of a work conference and on our way to a vacation in Burgundy and so that we could attend the second night of the Proms. We were attracted to the fact that the building is the historic St Pancras Railway Hotel which has had an extensive restoration and is operated as part of the Marriott group. It's right on top of the St. Pancras International railway station and so was fantastic for catching the Eurostar to Paris. It is expensive and we knew it was. We booked a club room and we knew what we were up for in money terms but we thought we'd get service and services equal to what we paid.
Sadly that didn't happen. The hotel was badly air conditioned - far too hot. Noone knew how to adjust the room air con even though we asked at least twice. The Gilbert Scott restaurant, which is part of the hotel complex was beautiful and OK in terms of the food, but it was even hotter and our dining experience there with 3 London friends was spoiled as a result.
There is a good hairdryer provided but no electric socket in the bathroom near the mirror to use it. All the other sockets in the room were for lamps or too far away from the only other mirror on the wardrobe door and so I couldnt' use the hairdryer and look in a mirror, so couldn't blowdry my hair - a real disadvantage for women users of the bathroom. There were electric razor sockets which made me wonder why they hadn't thought about how women use hotel rooms - and also made me slightly irritated about the inherent gender bias. There wasn't enough light in the bathroom to use the vanity mirror for makeup and the makeup mirror didn't have an inbuilt light. Noone could solve or suggest a solution to the problem (an extension cord for the hairdryer so I could stand in front of the wardrobe would have been obvious). That and the bad air con are design faults which need serious and immediate attention in my view.
The room service menu is a bit boring and fairly pricy and after 10pm it's all you can get even downstairs in the lobby bar/restaurant.
The room itself was beautifully restored and I'm pleased that St. Pancras has been restored but I couldn't recommend the hotel as value for money until those sorts of irritating issues are ironed out. Also whilst we had free wifi in our booking it was necessary first to sign up to the paid wifi then after asking three different staff members it became clear that the cost was then deducted form the bill. But that didn't happen automatically. I had to know about it and ask for it to be deducted at checkout. If I had been in a hurry or hadn't been told I would have just paid. It begs the question - why is it that I can get free wifi in humble hotels across the world, including almost the whole of Slovenia, including whole towns, but that high-end hotels like this one charge for it? It doens't cost them anything to provide and is just a source of irritation.

Room Tip: If you decide to go pay a little extra for the Club Rooms. The club lounge is good, great breakfast...
See more room tips
  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Tuppy2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at St. Pancras Renaissance Hotel London, responded to this review, July 20, 2012
Thank you very much for reviewing the St Pancras Renaissance Hotel just after the opening.
We have now been operating for a bit over a year and would love to have the opportunity of welcoming you back in the hopefully not too distant future.
Please feel free to contact Christina Huethwohl on 02078413542 or christina.huethwohl@renaissancehotels.com if we can be of any assistance.

Kind regards,
Kevin Kelly
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Level Contributor
200 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
Reviewed August 8, 2011

Such a magnificent building. Everything is new and fresh and staff are very keen to help. The concierge lounge is excellent and will save you a lot in extras. We had lovely afternoon tea and pre dinner snacks and drinks everyday. Rooms are lovely and stylish. Our only surprise was finding they were only equipped with state of the art showers - no baths. If this is important to you do check.
There isn't a great choice of restaurants within walking distance of the hotel, Kings Cross is not the prettiest of London areas, but it comes up trumps if you are getting the Eurostar. You literally walk out of the bar onto the concourse.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank maida22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin K, General Manager at St. Pancras Renaissance Hotel London, responded to this review, July 20, 2012
Thank you very much for reviewing the St Pancras Renaissance Hotel just after the opening.
We have now been operating for a bit over a year and would love to have the opportunity of welcoming you back in the hopefully not too distant future.
Please feel free to contact Christina Huethwohl on 02078413542 or christina.huethwohl@renaissancehotels.com if we can be of any assistance.

Kind regards,
Kevin Kelly
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about St. Pancras Renaissance Hotel London

Property: St. Pancras Renaissance Hotel London
Address: Euston Road, London NW1 2AR, England (Formerly St. Pancras Renaissance London Hotel)
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#43 Spa Hotel in London
#136 Business Hotel in London
#151 Luxury Hotel in London
#195 Romantic Hotel in London
#202 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — St. Pancras Renaissance Hotel London 5*
Number of rooms: 245
Official Description (provided by the hotel):
Hailed as London's most romantic building, the St Pancras Renaissance Hotel is widely recognised as one of city's greatest Victorian landmarks. The 245-room hotel now boasts not only one of the most majestic staircases in Britain, but two bars & restaurants, a spa, a gentleman's grooming salon as well as some of the largest and most beautiful suites in the city. Our 5 star hotel is located at St Pancras International Station and is brimming with a fairytale facade that Sir George Gilbert Scott fashioned for the Midland Grand. Our hotel earns the ability to exceed every expectation while blending Victorian splendor with modern style and service. ... more   less 
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Also Known As:
St. Pancras Renaissance Hotel London England

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