Had a good experience, went on a Thursday evening, had less than a few minutes to wait for a table for two, just before 6pm. However if you are going after 6, do be prepared to wait upto an hour for a table as it can get very busy especially on Thursday - Sunday. Food is served fast, quick and friendly service and good tasty food, cafe style but still good. My main reason for giving 4 stars was due to the unfriendly nature of the lady who answered the telephone when I rang to make an enquiry...Diane was extremely unfriendly and had very poor telephone manners. Having spoken to her, I was so put off coming to a place like this, if it wasn't for the reputation and location of the restaurant, I probably would not have come. Dishoom should train all their staff to be friendly whether customer facing or not as it gives a very bad impression on the overall ambience.