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“New kid on the block”

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45 Park Lane - Dorchester Collection
Ranked #359 of 1,067 Hotels in London
Certificate of Excellence
Hong Kong
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“New kid on the block”
Reviewed September 13, 2011

Good Afternoon Mr. Ronson we've been expecting you - was the unexpected yet pleasant greeting I received from the Doorman of the newly opened 45 Park Lane as I told him my name while handing over my luggage upon arrival at the Hotel.

Opened just three days ago on September 1st, 45 Park Lane is the latest addition to the Dorchester Collection and is appropriately located on the adjacent block to the original Dorchester Hotel - in Park Lane, London.

I have fond memories of the Dorchester where I spent one summer working in their Pastry department, while still at College during my earlier years training to be a Chef. At a pinch, you could say I'm an ex employee.

Although check-in time is officially 3pm, my wife and I were anxious to get settled into our accommodations, and so took a chance at arriving a tad early. We were nicely surprised when the Receptionist said we could be roomed, and graciously escorted us to the 3rd floor, where our room 4533 - was located directly opposite the elevator - hmm I thought as we arrived at the door. However, just before leaving the Lobby, our Host explained that their signature restaurant "CUT" by Wolfgang Puck - whom we had just missed as he was there for the opening - was having his first foray into Europe with this establishment - and suggesting we give it a try. I told her that we'd been to his premiere restaurant - Spago in LA - thanks to some friends of ours, so likely we would give this one a miss. She also pointed out that just up the stairs was what promised to be London's latest hangout - their Lounge Bar.

Incidentally, all rooms are numbered 45xx where 45 is the hotel name, and the next two digits relate to the floor and room number.

Just as our Host was about to open the door, a Housekeeper popped her head round the corner and said that the cleaner had not quite finished, and that the room would be another few minutes, politely suggesting we go away and come back.

So, ushered back into the elevator we proceeded to the Lobby and entertained with some complimentary drinks. I must say this unfortunate incident was well handled, and honestly speaking, I preferred to wait for the room to be fully ready, rather than go in, and as I often do - find faults.

The surroundings in which we waited were very pleasant. The Lobby is nicely appointed and has several interesting art deco objects intermixed with very comfy Connolly leather chairs that gave-off a wonderful new luxury car smell.

After about 10 minutes, a Host approached us and further apologized for the delay - saying they have a few tech issues with the room and need about another 20 minutes to fix them. We agreed that would not be an issue - although my intrigued peaked as to what they could be.

Finally the time came to go to the room, and we were once again escorted - this time making it though the door into the spacious and luxurious surroundings.

One of the first things of note apart from the Welcome Fruit amenity complete with a banana and some figs, and a huge wall mounted B&O TV, was the temperature of the room - which I personally found to be uncomfortably hot. Incorrectly believing that could quickly be addressed later, we proceeded with the check-in process and small tour of the room facilities.

As part of the rooming process, pointed out to us were the three Alcatel-Lucent touch screen phones - one on each side of the bed and another on the desk, and how one would use these to basically control all of the tech functionality in the room - A/C, curtains, lights. This was going to be fun I thought. Then I was shown where the Teleadapt connectivity panel was (not the cables), plus the safe and hair dryer. Also pointed out was the mini-bar and Nespresso machine - at which point we were asked if we would like to have a coffee - I declined the offer.

We thanked the Host for her assistance and she left, saying she could be contacted by phone if required. The luggage arrived quickly, and finally we were on our own. It was now time to analyze the room.

First thing first, was to try and cool the room down - and by using the Touch phone which is interfaced to the Control4 Room Control system and Lutron Lighting system, I adjusted the required temp to 20c from where it was being unbelievably indicated as 59c.

Next on my mental to-do list, was to walk through the room exploring the different facilities, while taking photos as a permanent record.

The first discovery was a most pleasant one - the mineral water and fruit juices in the minibar were supplied with the hotel's compliments. However, the Coconut water - my real favorite, was not. It's a pity that that wooden door attached to the front cover of the mini-bar would not close properly after opening. Never mind I thought, the Housekeeper will discover this during turn down service and fix it.

Next was the surprise of finding of an unsecured inspection panel covering the Room Control System - the brains controlling the room. This was a fascinating discovery and the photos will show you just how much investment was made into this complex system. And it was at this juncture where I had to ask my wife to take a look at this discovery and see for her self what I had found - not just the open door, but also the builder's rubble on the floor and left over cable shielding and various miscellaneous pieces of rubbish. Although it's not the first time for me to find such a mess at a newly opened hotel, I was quite surprised as the room was otherwise very clean. After all, they had already been open for a few days before we checked-in, the room was cleaned after being handed back by the Contractors, and then I understand there was a 2-week simulation period where the room should have also been used - I think, as well as snagged/critiqued and cleaned - anyway, more on that later.

Next up was the bathroom - complete with double vanity, separate WC with mobile phone shelf, Shower and nice sized bathtub. Pity we were not to have enough time to enjoy all of the facilities. The (Electric Mirror) Bathroom TV was a nice touch and the mood lighting worked well. Absent from the Vanity area of the bathroom was a hook where I could hang my wash bag - so I was forced to suspend it from the illuminated shaving/makeup mirror - not really a great option - just more out of desperation.

Click here for photos

Thinking about working in the room, I then setup my notebook on the desk and connected it to the concealed power sockets - they did not work. I tried a couple of other devices, alas with same result, so I stretched my power cable to the connectivity panel embedded into the side unit under the TV - they worked. The power socket arrangement at the desk is interesting; there are two GB sockets, one US 125V socket and one European type connection. Oh yes, there is also a fax port. Do people still use fax?

For some reason I could not connect to the Wi-Fi - but was able to get online with the wired connection at the desk. So I just created my own Wi-Fi network by sharing the Ethernet connection from my MacBook Pro. The Hotel has a strange charging policy - 24hours = GBP19.50, but you can get a free 1-month connection with 192kbps (see screenshot), so I opted for the free one. No one explained the difference, or limitations. I was just happy to save the twenty quid.

The TV worked well - with quite a few FTG channels, and a fairly good selection of PPV movies and on-screen Internet - all of course chargeable through the iBahn etvi system.

It was now time to go out and meet some friends across town - so we went back to the Lobby and I reported three things at the Reception desk:

1. Temperature
2. Mini-bar door
3. Desk power

I don't recall the lady apologizing when I mentioned these, just saying they would send an engineer - and we left.

Returning around 11pm, we stopped off for a quick nightcap in the 1st floor bar, and then headed up to the room. I noticed some of the Executive Management was also there taking a late supper. My wife was treated to a comp sip of locally distilled Vodka, which the Barman explained was made just round the corner. Nice touch, and the almonds were delicious.

Arriving at the room door, I inserted the key in to the lock only to have it rejected, I tried again - same problem so I tried the 2nd one - no luck. So we headed back down to Reception for a new key - lucky our room was by the lift, and it was only three floors to Reception, which was also situated just by the Lift on the Ground Floor. The lady receptionist said I must have placed them near my mobile phone or credit cards - which I had not, but even if I had done so - they should not have become unusable and she should not have chastised me for doing so. Oddly, as she was just about to cut the new keys, she asked me for my room number, although it was clearly written on the key cardholder I gave her. I guess she was just flustered...

So, back to the room we went, this time escorted by another Host just to make sure we could get in, and all was good.

By this time the room felt a bit cooler, but still warm. The room had been serviced and a small plate of chocolates left for us. I don't eat chocolates but my wife said they were nice - so that's ok.

A single bottle of water and glass was placed on one side of the bed, yet there were two of us - I guess we were meant to share....

The mini-bar door had been fixed, but when we opened it to get a bottle of cool water - the same issue happened with the door - meaning there must be a design defect.

Power had been restored to the sockets at the desk, as well as and the illuminated vanity mirror built into the desk, so an engineer had definitely been to the room - but he had not closed the floor inspection panel by the desk. I later noticed that some of the rubbish materials left by the inspection cabinet had been removed - some that is, not all.

Getting into bed, and figuring out how to control the lights and other services was very difficult. Often the buttons were non-responsive when depressed, and when they did work - the response time for the actual function to take place, was fairly delayed. One time, the desk unit auto re-booted with the process taking about three minutes to complete as it cycled through the six-stage process.

One of the things I could not work out, was how to just switch on the desk lamp, and no other light - allowing me to work during the night, while not disturbing my wife. I also could not figure out easily how from a totally darkened room, how to just switch on a low light to get to the bathroom. I guess I should have just used the reading light affixed to the side of the bed.

During the night, there were several odd sounds in the room - like clicks and beeps, which we think were emanating from the Emergency Broadcast speaker - but could not be sure. We both heard it, and remarked about it after waking in the morning.

Still trying to cool the room down, I played with the wall mounted control panel, only to discover that although the day and month were correct, the year showed 1972. Looking at the phone, which should have had the same information, the date and time were correct - how bizarre!

The Nespresso machine worked well, although my wife could not have her usual Green Tea in bed since there was no Kettle. She had to settle for plain water.

Taking a shower was very pleasant - although a little unusual. The water pressure was good, and oversized amenities nice - excuse us, but we took the excess with us. But what we both noticed was the very soft water and how it was difficult to know if you had actually removed all the soap - ones skin just felt so smooth. I guess we are just used to hard water in Asia.

All good things must come to an end, and it was time to check out - so we headed downstairs. I asked my wife to take a seat again in the nice comfy leather chairs while I handled the formalities. During the checkout process there appeared to be some problem printing a copy of my folio, and while that was taking place, I was approached by a lady standing in front of the Reception counter who graciously, yet embarrassingly (for me) introduced herself as Marie-Laure Akdag - Hotel Manager.

Somehow I guessed this was who she must be, and frankly hoped she would not want to have to long discussion due to the preceding experience of what had happened upstairs. Anyway, when she asked if we had enjoyed our stay I simply replied, "It was interesting", and did not go into detail. Of course, she could not have asked if we'd stayed there before, but did inquire if we would be returning, to which I replied, "That may be a possibility..." and we left it at that.

Date of stay - 3rd/4th September 2011

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
6 Thank tronson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
45ParkLane, Manager at 45 Park Lane - Dorchester Collection, responded to this review, September 26, 2011
Thank you for sharing your extensive feedback regarding your stay at 45 Park Lane. We have certainly taken your comments into account and are hard at work sorting out any remaining glitches with our systems; we have already made many improvements since your stay. I am happy to hear that many other aspects of your stay were pleasing to you and your wife. I do hope that you will choose to return to 45 Park Lane in the future as I assure you we will have sorted out our growing pains.
Kind Regards,
Marie-Laure Akdag, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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London, United Kingdom
Level Contributor
104 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed September 11, 2011

Though I had only been for a meeting in one of the grand suites of 45 Park Lane, and then for tea in the intimate library area of this brand new boutique hotel, I thought I had actually enjoyed more than sufficient areas of this establishment to warrant my writing about my experience at this juncture.

45 Park Lane has an impressive though less imposing stance on a corner of Park Lane just adjacent to its parent, the Dorchester. Having just opened 2 to 3 weeks ago, I was fortunate to have already been twice for completely different reasons. The first, for a meeting in one of the grand suites of a guest and the second was a return visit for Saturday afternoon tea.

On both occasions, one is first welcomed by the ubiquitous doormen who gallantly ensure the doors are beckoning to you to enter into its sumptuous lobby. Once inside a further welcome is extended by an attentive public relations lady who I presume is there to ensure guests are not left guessing if it is their first visit there, as it were. "45" has been decorated in sharp slick modern form, with sufficient wood such that the final effect is clean and interesting, but still presenting a warm ambience which can be rare in many of the new establishments today. There are large relaxing leather sofas and armchairs in deep red and mustard, complementing the darker wood panelling, which abounds both downstairs in the lobby and restaurant area, as well as in the mezzanine bar and library area. Cut, which is the restaurant on the ground floor flows directly from the lobby and is exec chef-ed by Wolfgang Puck from the US. The rooms are similarly decked out and deliver a contemporary feel which remains fresh at the same time.

Its worth mentioning another overriding feature of 45, which is the use of expansive wooden screens which appear to simulate huge over sized and immovable Venetian blinds, made from the same wood as the ubiquitous wood panelling. Given 45's large wall to wall glass windows, this is used to create a separation from the immediate hustle and bustle of the Park Lane traffic, as well as from the mezzanine floor which overlooks the lobby.

We were served tea and cocktails in the small library upstairs after looking round the lobby and bar areas as we felt this to be the cosiest sitting area, with a small drawing room feel. This little area is dominated by a large television screen in the middle of in-built book shelves either side, with a discreet modern "single line" fire place below it. We had only just settled into the sofa here when we were also kindly offered a look-in at the media centre adjacent.

The media room caters for around a dozen or so people in very large comfortable arm chairs. The room is well insulated in rich embroidered wallpaper and the 138 inch screen is apparently a Bang and Olufsen television, the largest in Europe, and custom made for 45. All "mod cons" seem to have been catered for and the room feels appropriately plush.

Back to tea and cocktails which were both well executed and whilst I had an Assam the cocktail was a rose tinted "Forbidden Kiss" delivered from the bar which is just further along on the same level. We had a relaxing time overall in what was a slick and contemporary boutique hotel, and with great service, which was attentive and un-intrusive as well as being gracious. Non of the overly brash and "verging on unfriendly" attitude which I recall receiving at the W Hotel in Leicester Square when it first opened, and when I similarly took time to drop in for tea there.

So all in all one would wish 45 the very best of beginnings, though I am sure it needs no encouragement as its first few weeks look to have already established itself quietly but surely, as one of the main players on the prestigious Park Lane hotel scene.

  • Stayed September 2011, traveled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank WinsN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
45ParkLane, Manager at 45 Park Lane - Dorchester Collection, responded to this review, September 12, 2011
We are delighted that you enjoyed your visits to 45 Park Lane; thank you for sharing your feedback. I’m pleased to hear that you like the hotel’s modern design; 45 Park Lane’s luxurious interiors were designed by Thierry Despont to give the hotel an intimate, club-like feel.
I hope that you will be able to stop in again soon.
Best,
Marie-Laure Akdag, Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about 45 Park Lane - Dorchester Collection

Property: 45 Park Lane - Dorchester Collection
Address: 45 Park Lane | Mayfair, London W1K 1PN, England
Phone Number:
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#69 Business Hotel in London
#142 Romantic Hotel in London
#253 Luxury Hotel in London
#369 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — 45 Park Lane - Dorchester Collection 5*
Number of rooms: 46
Official Description (provided by the hotel):
Dorchester Collection’s latest hotel 45 Park Lane in exclusive Mayfair, London opened in September 2011 with Wolfgang Puck’s first venture in Europe, CUT at 45 Park Lane. Throughout the hotel, luxurious and contemporary interiors by New York based designer, Thierry Despont, provide a club-like feel. The chic hotel will offers London’s in-crowd and the most seasoned of jetsetters a smart but discreet hotel from which to enjoy London. Each of the spacious 45 rooms and suites offer views of Hyde Park, as does a spectacular Penthouse Suite featuring a spacious balcony with panoramic views over Hyde Park and Mayfair. A striking central staircase leads to the first floor featuring Bar 45, a library and a private media room. ... more   less 
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Also Known As:
45 Park Lane Hotel London
45 Park Lane - Dorchester Collection London, England

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