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“Staff stole from me!!”

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Corinthia Hotel London
Ranked #19 of 1,088 Hotels in London
Certificate of Excellence
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Staff stole from me!!”
1 of 5 bubbles Reviewed March 1, 2013 via mobile

Well I am no strange to London's 5star hotels and when a new one comes along I am eager to try. So I heard about the corinthia via some friends who work in the industry and said their bar was really something. Until the incident I had stay there a total of 3 times but on the 4th time in June I was on my second of 4 nights and was about get some cash from my room as I was going to exchange money for some dollars as I was flying to the US pretty soon. When I came to my money it felt light. When I counted it, it was almost £1000 down. Obviously shocked I contacted reception. They started an investigation!
Well a couple of days later I had to checkout and the matter was not resolved. I was made to pay my bill in full.
Upon my return to London I met up with a manager at the hotel Jean Louis. He said the matter was still under investigation and he gave me his card to get in touch. Nothing was ever resolved.
This hotel does not only boast to be one of the best hotels in London but one of the best in the world. You pay premium for this reason and you expect a premium service. This hotel epically failed me and dented my confidence in the hotel industry. I didn't even get a formal apology.
It's a lovely hotel but I would have to say stay at your own risk but for over £500 a night should there be any risk?

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
19 Thank Mossleyhill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, March 6, 2013
Thank you for bringing this to my attention, I am very concerned to hear of your experience and your feedback as to how this has been managed. All incidents within Corinthia Hotel London are meticulously logged, we have checked all of our records for June and July 2012 and cannot find a report of the allegation . Please can you send me your contact details so that I can follow this up with you in person.

Kind Regards, Matthew Dixon, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,408 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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melbourne
Level Contributor
63 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed February 26, 2013

Stayed over NYE and a great vantage point for fireworks. The pool and spa were mindblowing. The rooms were pretty big with a walk-in closet. Bathroom was really nice with rain showerhead. Staff, exemplary in every way. Anytime check-in, check-out, perfect for those who have early/late flight arrival/departure. Location is ideal, very near to Trafalqar Sq, London Eye, Big Ben, Covent Garden and not as far a walk to shopping streets.

Tip: nearby Jamie Oliver's restaurant in Covent Garden if you want good food with a very decent price tag.

Absolutely love this hotel and the best in London.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank iashi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, March 1, 2013
Thank you for taking the time to post your kind review of your stay at Corinthia Hotel London. The hotel is ideally located and within walking distance of many of London’s iconic sights and tourist attractions, as well as being near to the West End for theatre and opera houses, adjacent to a transport hub and some of the best shopping streets in the world nearby; it is also parallel to the River Thames and benefits from great views from many of our rooms, suites and Penthouses, and is on our doorstep for easy access to the river banks and their various activities. All of our rooms as standard include en suite marble underfloor heated bathrooms with rain showers, deep baths with built in TV and ESPA toiletries. Our bookable flexible check-in/check-out policy has proved extremely popular especially with our overseas visitors arriving early and leaving late. We are really pleased you enjoyed spending New Year with us, let’s hope we have the opportunity to welcome another one in with you again in the near future.

Kind Regards, Matthew Dixon, General Manager.
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Penrith, United Kingdom
Level Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed February 26, 2013

My husband and I stayed here in March 2012. The hotel itself is beautiful. The interiors are wonderful. The Spa is out of this world...you have to see it to believe it! I am so please we ventured down to the spa as I would never have imagined it to be quite so dramatic. Make sure you take or purchase a swim suit and head in down there for an hour!
We ate in Massimos and the food, service and accommodation were all fantastic. We have found our favorite London hotel and will be returning in our next visit. If you are making a decision between a few hotels, take my advice and stay here, it's wonderful! Enjoy!

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, March 7, 2013
Thank you for the glowing review of your stay at Corinthia Hotel London, it sounds like you really enjoyed yourself and were able to take advantage of the many facilities the hotel offers our guests. The hotel was designed by GA Designs, who very cleverly married the original splendour and high ceilings with modern décor and technology to make a beautiful hotel for the 21st century traveller. ESPA Life at Corinthia is an exceptional spa, with four floors of marble luxury incorporating a swimming and vitality pool, with an amphitheatre sauna and steam room, as well as treatment and sleep pods, and private couple rooms, providing the perfect opportunity for some well-earned rest and relaxation. Massimo Restaurant & Oyster Bar was specially designed by the acclaimed David Collins serving modern Italian food with a twist and we will most certainly share your compliments with the Massimo team. We cannot wait to welcome you back, when next time you can enjoy The Northall restaurant offering the best of British fare.

Kind Regards, Matthew Dixon, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wickham, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed February 26, 2013

Decided to stay at the Corinthia again , as we liked it last year when we stayed , although we had a couple of minor problems . So glad we did because this time it was perfect !
The hotel is so beautiful , the staff professional , helpful & friendly , the Spa the most beautiful in London . Definitely our favourite hotel in London now .... so see you next month !

Room Tip: The deluxe rooms are fantastic. very up to date technology
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GakrenMAD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, March 7, 2013
Thank you for your fabulous review of your stay at Corinthia Hotel London, we are especially pleased to have had the opportunity to exceed your expectations on your second visit, and that we have now become your favourite hotel in London. ESPA Life spa is indeed beautiful with four floors of marble luxury including a state-of-the-art gym, a swimming and vitality pool, sleep pods and heated relaxation beds. Thank you for noting we have very up-to-date technology as we now can offer our guests exclusive to London hotels 1Gbit uncontended internet connection. We look forward to welcoming you back soon when you can have the opportunity to experience the other great facilities the hotel has to offer.

Kind Regards, Matthew Dixon, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

This is a beautiful London Hotel—lots of competition in London and the Corinthia is near the top. It has a lovely restaurant, classy bar, and large modern well-appointed rooms. What made this trip for us to London perfect was the location of the hotel for watching the fireworks on New Year's Eve. We literally walked out of the hotel and had a great view. We did not have to wait for hours out in the cold to get one of the best views in the city. If you aren't from London, I highly recommend spending New Year's at the Corinthia. Additionally, the hotel provided us front row grand stand seats for the parade the next day--this was complimentary! Other guests in the stands said, "How did you get these seats?" As they seemed a bit surprised that two American tourists sat down with those that had been part of parade preparations. Again, no waiting along the parade route for a good view we just walked down at start time and took our seats. Yes, the hotel is close to the Tube and inexpensive eateries—two musts when travelling. We were really treated first class it was money well spent for a great New Years in London. Highly recommend the Corinthia for any time of year and all types of travelers.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank pinkskytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, February 27, 2013
Thank you for posting such a glowing review of your New Year’s stay at Corinthia Hotel London, it certainly sounds like you had a fabulous time. The view from the hotel is magnificent, and even better from the seven Penthouses or River Suites with spectacular views across the River Thames or the London skyline. What a treat to have specially allocated seats for the New Year’s Day Parade, the hotel was very privileged to have a tickets to offer to our guests. The hotel is within walking distance of many of London’s iconic sights, and is ideal for the overseas visitor and sightseer, as well as being adjacent to the central transport hub of Charing Cross railway and Embankment tube stations. We can’t wait to welcome you once again and to see in another New Year with us.

Kind Regards, Matthew Dixon, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 25, 2013

I spent very nice time in staying at Corinthian Hotel London , lovely and friendly people make you very happy. The hotel lived up its 5 star rating . It's has very SPA , restaurants specially Massimo restaurant . I really recommend any one who has plan to travel to London to experience Corinthian .

Room Tip: Yes, rooms on the river has good view
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AbuAli S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, February 27, 2013
Thank you for your review of your stay at Corinthia Hotel London, we are really pleased you enjoyed your stay with us, and especially your comments about the hotel team. ESPA Life at Corinthia is a very special spa, with four luxurious marble floors housing a state-of-the-art gym, and a Thermal Floor with swimming and vitality pool, amphitheatre sauna and steam room. We are pleased you were able to enjoy Massimo Restaurant & Oyster Bar, we look forward to your next visit when you may want to experience The Northall restaurant.

Kind Regards, Matthew Dixon, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

Could not fault this hotel, the staff, rooms, location were all perfect, top notch stay and will definately be returning, have recommended this hotel to others on numerous occasions. No expense has been spared with the luxurious fittings and fixtures. It truly is a magnificent building, with a sumptuous interior in an historically interesting location.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stuart F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, February 27, 2013
Thank you for your charming review of your stay at Corinthia Hotel London, we are always especially pleased to read great feedback from our regular guests and their recommendations. GA Designs have cleverly incorporated the best of grand hotel luxury with state-of-the-art modern technology to provide comfort and elegance for the 21st century traveller. The hotel itself is in an ideal location, adjacent to Trafalgar Square and Whitehall, near to West End theatres and two minutes away for the central transport hub of Charing Cross railway and Embankment tube stations.

Kind Regards, Matthew Dixon, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Corinthia Hotel London

Property: Corinthia Hotel London
Address: Whitehall Place, London SW1A 2BD, England
Phone Number:
Location: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in London
#5 Romantic Hotel in London
#9 Family Hotel in London
#10 Spa Hotel in London
#19 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Corinthia Hotel London 5*
Number of rooms: 294
Official Description (provided by the hotel):
294 exceptionally designed and spacious bedrooms and suites, among the largest in London, offering outstanding views of the River Thames, London Eye and Trafalgar Square. A specialty seafood restaurant, a modern British restaurant, a destination bar and a world class Spa, ESPA Life at Corinthia. Corinthia Hotel London will offer guests a lavish retreat in timeless beauty in a historic yet vibrant location. ... more   less 
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Also Known As:
Corinthia Hotel London England

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