Well I am no strange to London's 5star hotels and when a new one comes along I am eager to try. So I heard about the corinthia via some friends who work in the industry and said their bar was really something. Until the incident I had stay there a total of 3 times but on the 4th time in June I was on my second of 4 nights and was about get some cash from my room as I was going to exchange money for some dollars as I was flying to the US pretty soon. When I came to my money it felt light. When I counted it, it was almost £1000 down. Obviously shocked I contacted reception. They started an investigation!
Well a couple of days later I had to checkout and the matter was not resolved. I was made to pay my bill in full.
Upon my return to London I met up with a manager at the hotel Jean Louis. He said the matter was still under investigation and he gave me his card to get in touch. Nothing was ever resolved.
This hotel does not only boast to be one of the best hotels in London but one of the best in the world. You pay premium for this reason and you expect a premium service. This hotel epically failed me and dented my confidence in the hotel industry. I didn't even get a formal apology.
It's a lovely hotel but I would have to say stay at your own risk but for over £500 a night should there be any risk?
- Official Description (provided by the hotel):
- 294 exceptionally designed and spacious bedrooms and suites, among the largest in London, offering outstanding views of the River Thames, London Eye and Trafalgar Square. A specialty seafood restaurant, a modern British restaurant, a destination bar and a world class Spa, ESPA Life at Corinthia. Corinthia Hotel London will offer guests a lavish retreat in timeless beauty in a historic yet vibrant location. ... more less
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- Also Known As:
- Corinthia Hotel London England