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“Amazing Experience” 5 of 5 stars
Review of Corinthia Hotel London

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Corinthia Hotel London
Ranked #13 of 1,071 Hotels in London
Certificate of Excellence
suntan01
Level Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Amazing Experience”
5 of 5 stars Reviewed December 12, 2012

We stayed at the Corinthia for 1 night on Sunday 9th December.
From our initial arrival we received a welcoming greeting from the very charming gentleman on reception who showed us around the hotel and then to our room 415.
Our room was very spacious and immaculate, we had a balcony overlooking the inner courtyard. I have never slept as well and in such a comfortable bed. A quick mention needs to made to the excellent standards delivered by the housekeeping team.
We had dinner and breakfast in the Northall restaurant, delicious food and excellent service.
On Monday we made use of the amazing spa and also had a facial.
Every member of staff should be praised. Faultless service, attention to detail and pure opulence. I believe this is now the best hotel in London, We really didn't want to leave and I cannot wait to return !

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank suntan01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, December 14, 2012
I am delighted to hear that you enjoyed your stay at Corinthia Hotel London. We are committed to providing excellent customer service standards and pride ourselves on exceeding our guest’s expectations. We have some of the largest rooms in the London luxury market with an average size of 45m2 and they have been equipped with the latest technology to fulfil the needs of the 21st century traveller. I am glad that you were able to experience some of our offerings at the hotel. ESPA Life at Corinthia is our magnificent spa that is spread over four floors. Our Thermal Floor is complimentary to all our guest and includes some remarkable facilities such as a vitality pool, ice fountain, heated marble beds, a glass amphitheatre sauna and a silver steel swimming pool. I hope that our spa team were helpful and that you enjoyed your facial. At Corinthia Hotel London we have tried to redefine luxury and I hope that you would agree. We shall look forward to welcoming you back soon.

Kind regards
Matthew Dixon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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London
Level Contributor
69 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed December 11, 2012

Four of us had lunch at the Northall Restaurant in the Corinthia Hotel just off Trafalgar Square, and it was a treat from start to finish. Excellent smoked salmon (and an extremely generous portion), superb sea bream and a delicious syllabub - these basic descriptions do not do the meal justice, as it was all beautifully presented, and served by excellent waiting staff. This meal is a bargain at £29 a head. The high-quality crackers were a lovely Christmas surprise - all in all a great experience and one which I shall be repeating in the near future.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Service
Helpful?
Thank Maquette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, December 14, 2012
Thank you so much for your kind comments following your visit to The Northall. This sophisticated restaurant serves seasonal British cuisine made from locally sourced suppliers from around the British Isles. We have a range of menus to cater for all our guests and I am delighted to hear that you found our market menu to be of good value. Our Executive Chef, Garry Hollihead, consistently provides an excellent selection of beautifully presented dishes and I will most certainly share your compliments with him and the team alike. On behalf of us all here at Corinthia Hotel London, I look forward to welcoming you back soon.

Kind regards
Matthew Dixon
General Dixon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellesley Hills, Massachusetts, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 10, 2012

I had an absolutely mindblowing experience at the Corinthia and hope to never stay anywhere else. The hotel is an architectural marvel. Its four floor spa was beautiful and its darkened sleep nook had me feel like an Indian princess. They generously upgraded me to a suite room and it was one of the nicest rooms I've stayed in in a long time. Marco, the wonderful florist decorated my rooms with orchids, purple and lush and was a joy to work with. And the breakfast buffet was fit for a king. i enjoyed dinner in their in hotel restaurant and although the food was only good the atmosphere was memorable. The front desk staff and concierge team were also lovely to work with as was the spa front desk team. My only complaint is that my spa practitioner was not professional or pleasant and I did not enjoy my service. Just a fluke i suspect and I will request someone else next time. Otherwise, superb.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Amy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, December 13, 2012
Thank you for your thoughtful and glowing review of Corinthia Hotel London, we are genuinely pleased that you enjoyed your stay with us and have taken the time to write such a passionate response. We pride ourselves on exceeding our guests expectations and in always going the extra mile with those special touches to please all our clients. The designers of the hotel have really created a very unique and impressive space using the original blueprint plans and modern technology that makes the hotel both comfortable and luxurious at the same time. We will pass on your compliments to our florists, who provide the most beautiful arrangements throughout the hotel and in our rooms, and to the front of house team. I am sorry your stay was marred by the service you received from the spa practitioner, please rest assured your feedback will be dealt with at the highest level. We look forward to welcoming you back to Corinthia Hotel London very soon to once again enjoy all as you say superb facilities.

Kind regards
Matthew Dixon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Banstead, United Kingdom
Level Contributor
942 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 412 helpful votes
5 of 5 stars Reviewed December 8, 2012 via mobile

Given that we were using a Telegraph voucher, our meal was excellent value and this is a great place to sit and have lunch. The service was wonderful, welcoming , friendly and efficient and the Northall restaurant is a very comfortable space.

Stayed December 2012, traveled as a couple
Helpful?
Thank LargelyMonk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, December 13, 2012
Thank you for taking the time to review our Northall Telegraph offer. We are really pleased that you enjoyed your meal, the view and the value, as well as receiving great customer service. We will feed back your response to the Northall team, and look forward to welcoming you again to our hotel.

Kind regards
Matthew Dixon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed December 7, 2012

It wasn't bad, just disappointing and very ordinary for what is supposed to be one of the best afternoon teas in London.

The sandwiches were fine, but you could make much nicer ones yourself or buy one from any half decent sandwich shop.

The actual tea arrived about half an hour after we had ordered.

The scones were fine and good clotted cream.

The little cakes and other sweet things were ok, only one was indelible. But they all tasted the same, very sweet and a bit sickly and a little bit stale.

It was my girlfriend's birthday and I wanted to do something special. I felt wonderfully let down by this experience.

If £40 a head for an ordinary tea, sandwich and cake is normal, then fine. If you want and expect something extraordinary and special for this amount, look elsewhere.

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Service
Helpful?
10 Thank Jamie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, December 12, 2012
Thank you for taking the time to post your comments following your recent visit for Afternoon Tea at the Corinthia Hotel London. I was extremely disappointed to read of your experience and I would like to extend our most sincere apologies for the inconvenience caused to you both on what should have been a special occasion.
I do hope that you will allow us the opportunity to redeem ourselves and to restore your faith in us by accepting our offer of goodwill as previously extended to you.

Kind regards
Matthew Dixon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed December 6, 2012

We travel mostly to Dubai and had come to accept that the level of service and standards in the UK doesn't meet the exceptional levels you find over there even in 5 star properties.

However the Corinthia did - the service was outstanding, the staff were friendly and accomodating and the hotel itself it beautiful with a classic traditional style that is at the same time very modern and new. The hotel has a lavish, no expense spared feel to it in a good way.

The high ceilings give a feeling of grandeur and the showers are super powerful.

The food was exceptional - full breakfast both days and an evening meal of fish and chips with peas and tartar sauce were all faultless. Couldn't find anything to criticise the Corinthia on except that it is fairly expensive, but for this standard in this location that is to be expected.

For anyone looking for a high standard in a premier location in London it would be hard to top.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank LBEEOV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, December 13, 2012
Thank you for taking the time to submit such a positive and detailed review of Corinthia Hotel London, we really appreciate great feedback and will pass on your comments to the team. We are committed to excellent customer service standards and pride ourselves on exceeding our guest’s expectations. The design of the hotel is superb in that it combines all the qualities of craftsmanship with elements of surprise to delight our guests. We are really pleased you enjoyed both the breakfast and evening meal, The Northall serves only home grown organic sustainable food and sources from UK suppliers, so that it is always fresh and of an exceptional quality. We look forward to welcoming you again to our hotel, it was a pleasure to have you stay with us.

Kind regards
Matthew Dixon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
88 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 stars Reviewed December 4, 2012

I understand that the hotel has been refurbished and so, you will expect the nicest hardware. The problem is the people. I have a couple of unpleasant situations and whilst the hotel has apologised for such tardy behaviour, in my mind, a hotel remotely near this price range is committing a cardinal sin. On top of that, if you stay in the Superior Room, its so small that there is no space for a 29inch bag. I would choose Langham London for a welcoming feel to a spacious room and at a fraction of the price. So you be the judge.

  • Stayed November 2012
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
12 Thank bottega007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MatthewDixon, General Manager at Corinthia Hotel London, responded to this review, December 7, 2012
Thank you very much for your feedback following your recent stay with us. I apologise again for the unfortunate service issues you experienced during your stay, and we hope that you will consider our gesture of good will as proposed in our initial letter and allow us the opportunity to redeem ourselves.
With kind regards,

Matthew Dixon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Corinthia Hotel London

Property: Corinthia Hotel London
Address: Whitehall Place, London SW1A 2BD, England
Phone Number:
Location: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in London
#5 Romantic Hotel in London
#7 Spa Hotel in London
#9 Family Hotel in London
#13 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Corinthia Hotel London 5*
Number of rooms: 294
Official Description (provided by the hotel):
294 exceptionally designed and spacious bedrooms and suites, among the largest in London, offering outstanding views of the River Thames, London Eye and Trafalgar Square. A specialty seafood restaurant, a modern British restaurant, a destination bar and a world class Spa, ESPA Life at Corinthia. Corinthia Hotel London will offer guests a lavish retreat in timeless beauty in a historic yet vibrant location. ... more   less 
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Also Known As:
Corinthia Hotel London England

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