The hotel is indeed stunning... the lobbies, spa and other common areas in particular. The rooms are nice too, tasteful decoration, relatively spacious, with luxurious bathrooms. We loved the location on a quiet street just minutes away from Trafulgar Square and Embankment station, and a short walk from Covent Garden, the London Eye, etc.
We used the spa frequently. They have restricted hours for children but I’m guessing only enforce it when they either have paying spa guests or when the children are little and rambunctious. In any case, they didn’t make a big deal about my 13 year old being there outside the limited specified hours (policy restricted under 14s).
The service at check in was very welcoming. Otherwise the staff were courteous, but not particularly warm.
My few complaints would be that the AC in my room wasn’t great (whereas it was fine in the adjacent room), and that there weren’t adequate drawers for clothes.More
- Free Wifi