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“great staff and a great base in London”

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Hotel Indigo London Tower Hill
Ranked #77 of 1,063 Hotels in London
Certificate of Excellence
edinburgh
Level Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“great staff and a great base in London”
Reviewed April 15, 2014

We booked 3 nights at the Hotel Indigo Tower Hill for our trip to London, We were visiting London to run the marathon. I had made the hotel aware that it was my wife's birthday during our stay. We arrived early and the staff were outstanding, they offered to store our luggage while we made our way to the expo. We returned around 3pm and our room was ready and our luggage was already in our room. When we arrived in our room my wife found rose petals spelling out happy birthday on the bed, a lovely cake and a bottle of wine, stunning. The staff throughout our stay were always very friendly and helpful, Its such a pleasure to stay at a property where it so obvious staff enjoy their work. The hotel is located near tube stations such as Aldgate and Tower Hill and the DLR. However the surrounding area is brilliant for restaurants and bars. Tower Bridge and Tower of London are a 5 minute walk away. I cannot speak highly enough about this hotel, it was truly a great break in London. A big thank you to all the staff, it was a pleasure to stay with you.

Room Tip: we has a King room and it was stunning, I think all rooms are great, not much of a view but it is a...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank thegrahams2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigoteam, Guest Relations Manager at Hotel Indigo London Tower Hill, responded to this review, May 8, 2014
Dear Guest,

Thank you for choosing us for your stay in London. And yes, we are like family, that's why we enjoy celebrations so much like birthdays. You can be sure however, you'll get the same service, birthday or no birthday.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Mystic, Connecticut
Level Contributor
81 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed April 14, 2014

My partner and I have recently returned from a two night stay at The Hotel Indigo, Tower Hill. Upon our arrival the reception staff were friendly, polite and helpful, a real credit to this establishment. In fact, throughout our stay we found every member of staff to be delightful.

As I was running the London Marathon, we had requested a room away from the lift and we got this! The room itself was clean, well-decorated, with a comfortable bed. Also, the bottled water, soft drinks and snacks in the mini-bar were complimentary. The bathroom was contemporary, with a great shower - but no bath. This wasn't an issue for us but, if you like to soak in a tub you might want to check when you book. Personally, I loved the Aveda products provided too.

We just had breakfast on one morning. The porridge we ordered was good, as was the toast. No complaints at all!

The hotel is a short walk from Tower Hill Tube Station, the Tower of London, Tower Bridge and Shad Thames. We will certainly be returning when we're next visiting London and I would have no hesitation in recommending Hotel Indigo to other travellers.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank StomWiltshire_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigoteam, Guest Relations Manager at Hotel Indigo London Tower Hill, responded to this review, May 8, 2014
Dear Guest,

Thanks for the commendation! Sure appreciate it. We'll make sure the reception staff get to hear what you think of them. We'll be looking forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shrivenham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 13, 2014

Having attended regular events at the Tower of London, we were very pleasantly surprised to find a real gem in the area. We have stayed in many large nearby hotels and it was great to find a small boutique hotel very tastefully styled, reasonably priced and with very friendly, attentive staff. We were greeted with a very smiley and helpful reception, who took all our bags up and hung up our coats in our room while we parked the car.

Our room was immaculate and very well equipped with a Nespresso coffee machine and complimentary mini bar. Fantastic bathroom with a rainfall shower and lovely uxury Aveda products.

Highly recommended and would definitely return!

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HelenaGammon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigoteam, Guest Relations Manager at Hotel Indigo London Tower Hill, responded to this review, May 8, 2014
Dear Guest,

Thanks for the perfect rating which makes us a real GEM! We do try our very best to please our clients and we're so happy we were able to live up to your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alesund, Norway
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 9, 2014

Great hotel. We spent 3 nights here, My wife had birthday, so we upgraded to the Tower Bridge suite. Cake, wine and roses were awaiting us in the room when we arrived. When we go back to London in the in september we will for sure stay at this hotel again.

  • Stayed April 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank GeirF72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigoteam, Guest Relations Manager at Hotel Indigo London Tower Hill, responded to this review, May 8, 2014
Dear Guest,

It really feels good to be appreciated. Thank you so much for the wonderful observations and for wanting to stay with us again.
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Lahti, Finland
Level Contributor
314 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed April 2, 2014

Actually already almost a year ago we make our first visit to Indigo Tower Hill. We spent there four nights celebrating our wedding anniversary and having a city break. When making a reservation anniversary package was offered. That was very good service. The hotel was everything we would have wanted in a personal city hotel. It had a great logistic location for walking along River Thames and to see many nice sights of London. The hotel itself was small but had a lot of staff ready to help us if required. Friendliness, easiness and helpfullnes are truly important keywords in this hotel. The entire staff was also very professional, and hotel was spotlessly clean. Our room (suite) was very spacious and clean with very nice toiletries, handy coffee machine, and complimentary content of refridgerator. Urban view from the windows includes both Shard and Gherkin. Altogether every single details were in good balance creating a pleasant atmosphere. Even the weather was good over the whole weekend. We really enjoyed our stay at Hotel Indigo.

Room Tip: Corner suites can be quite hot during summer evenings
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank OPP_lahti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigoteam, Guest Relations Manager at Hotel Indigo London Tower Hill, responded to this review, April 5, 2014
Dear Guest,

We’re mighty glad you enjoyed your stay at Indigo. Thank you for making us a part if your wedding anniversary celebration. And yes, you get it perfectly right – we are friendly, easy to deal with, helpful and very professional. Thanks for spelling them out for us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 31, 2014

Having been to London many times, but never having stayed in the Sqaure Mile, we weren't sure what to expect...but I have to say, we are absolute converts to this part of the city and Hotel Indigo Tower Hill. Beautiful hotel, fantastic staff and the most comfortable hotel bed we have ever slept on made for a perfect weekend getaway with my husband. And on the weekend here you get a bit of peace on the periphery of the hubbub, yet with Algate on your doorstep the buzz of central London is within easy reach. As we said to the staff on reception, we almost didn't want to write a review as we'd quite like to keep this gem a secret, but our stay in this fabulous find was too good not to shout [gloat] about! We will definitely be back.

Stayed March 2014, traveled as a couple
Helpful?
2 Thank RA1NE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigoteam, Guest Relations Manager at Hotel Indigo London Tower Hill, responded to this review, April 5, 2014
Dear Guest,

And we will definitely be glad to have you back! Indigo has always been described as a “perfect getaway”, not by us but by those who have come and have experienced its comfort. Thanks for the validation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Den Haag
Level Contributor
85 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed March 30, 2014

Wanted to stay in central London for a weekend visiting our daughters. Chose Indigo London Tower Hill. Very centrally located in City - close to 3 metro stations, one serving DLR which is convenient if you arrive from London City Airport. Very nice and attentive staff - always ready to help. Great (for London) big room with a very nice bathroom. High standard and free WiFi. You could buy breakfast but we walked to a nearby Pret a Manger. This was one of the best hotels we have tried in London and we will use it from this day on - until it (hopefully never) will let us down. Great stay.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kommandousen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indigoteam, Guest Relations Manager at Hotel Indigo London Tower Hill, responded to this review, April 5, 2014
Dear Guest,

We will never let you down. Indigo was, is and will always offer what it has always been known for: Excellent Service! What we provide says much about how we value our clients. Thank you for the great review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo London Tower Hill

Property: Hotel Indigo London Tower Hill
Address: 142 Minories, London EC3N 1LS, England
Phone Number:
Location: United Kingdom > England > London > City of London , East End / East London
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#47 Romantic Hotel in London
#66 Business Hotel in London
#70 Family Hotel in London
#71 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Indigo London Tower Hill 4*
Number of rooms: 46
Official Description (provided by the hotel):
Ideally located near Tower Bridge and the Tower of London, Hotel Indigo London Tower Hill is just a stone's throw away from all of London's transportation links and so eminently suitable to both leisure visitors and business travellers alike. ... more   less 
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Also Known As:
Hotel Indigo London Tower Hill England

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