Stayed at the Indigo on a trip to London for lunch nearby and then the theatre in the evening.
Room was excellent and the reception staff professional.
However, went down for breakfast following morning. Ordered the somewhat pricey Indigo breakfast which included juice, buffet, beverage and a full cooked breakfast. 45 minutes later we were still waiting for the cooked breakfast (it was not particularly busy). The waitress was less than helpful and kept shrugging her shoulders and saying it was coming even though we had advised we had a train to catch. On deciding to give up, the breakfast appeared, but it was inedible. I suspect it had been cooked in stale fat as it tasted rancid and literally left a bad taste in my mouth! The eggs were still covered in uncooked white ughhh.
We complained to reception and they very quickly removed the charge from the bill. However they then promised an email with an explanation for the poor service and quality of the breakfast and something to induce us to return. We are still waiting for both. Dont promise something you do not intend to deliver!
At £249 for one night, even at London prices, would have expected better. Shant be going there again and wouldnt recommend it either.
- Official Description (provided by the hotel):
- Ideally located near Tower Bridge and the Tower of London, Hotel Indigo London Tower Hill is just a stone's throw away from all of London's transportation links and so eminently suitable to both leisure visitors and business travellers alike. ... more less
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- Also Known As:
- Hotel Indigo London Tower Hill England