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“Great location, friendly staff, and clean rooms”

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Best Western Seraphine Kensington Olympia Hotel
Ranked #146 of 580 London B&B and Inns
Reviewed March 17, 2014

The BEST WESTERN Seraphine Kensington Olympia Hotel has all I deem necessary on a weekend in London: Great location, friendly staff, and clean rooms. The rooms are very small, but they are clean, and the windows can be opened. Free wi-fi, reasonable breakfast, and friendly and helpful staff.

  • Stayed: March 2014, traveled with friends
    • Value
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Thank Katrine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seraphinegm, General Manager at Best Western Seraphine Kensington Olympia Hotel, responded to this reviewResponded October 15, 2014

Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +44 (0) 208 6000 555.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Arun Sharma
Area General Manager
BEST WESTERN Seraphine Olympia Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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233 - 239 of 464 reviews

Reviewed March 17, 2014 via mobile

Great night stay, perfect location for Apollo visit and the Ideal Home. very friendly helpful staff - very clean rooms, great rain shower, good choice continental breakfast
Would definitely stay again when coming to any of the venues in this area

Stayed: March 2014, traveled with friends
Thank MrsG00gle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2014 via mobile

Booked this hotel for a leisurely visit to London. Stayed for 2 nights with a friend.
The staff were very friendly and helpful. They ran down down the stairs to help us in with our luggage and when asking directions to a bus stop the guys that had just finished their shift walked us to the correct bus stop.
Hotel rooms are small but very clean and modern.
Breakfast was well presented good selection but its was continental.
Would definitely stay here again.

Stayed: March 2014, traveled with friends
Thank oo06bek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 11, 2014

Stayed for one night and booked two rooms. We parked at the Copthorne Tara Hotel just five minutes away down a side street. Booked this through Parkatmyhouse. Cost £35 for 33 hours of parking! Downside to tne hotel is that they don't have twin rooms so my two adults daughters had to share a standard double bed. Also, we had rooms at the back - 214 and 215, noise from air con units outside kept us awake with window left open. Air con in room but switched that off. Room very compact but very well equipped with comfy pillows and duvet - bed a bit firm for me though! Shower room although small had high standard fixtures and fittings with a superb shower. All was absolutely immaculately clean - good for someone like me who likes everything spotless!! Continental breakfast, pastries, cereals, fruit, cold meats, ham, cheese and fruit juices, loads of it! We paid £80 per room, which is good considering we were 2 minutes away from Kensington High Street tube station. Ten minutes walk to the Albert Hall and about fifteen minutes to Hyde Park. Staff very friendly and helpful.

Room Tip: Ask for a side room overlooking Abingdon road, should be quieter away from the High Street and the o...
See more room tips
  • Stayed: March 2014, traveled with family
    • Value
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2  Thank Welltravelled123-0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2014

Booked hotel for a city break to London with wife, very clean, and modern room, quite small however. Problem with electrical sockets near the only mirror - there wasn't any, problem for anyone who uses hair styling equipment...! Staff were good, however and an extension lead was provided. Some neighbouring room noise, again sorted by staff. Would use again if in Kensington area..!

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Best Western GB
2  Thank Andrew K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 24, 2014

This was the first time we stayed in the Seraphine Kensington Olympia and found it to be an Excellent hotel with first class service , our room was very clean and the staff were really helpful and polite . Would Recommend this hotel.

  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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2  Thank William B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seraphinegm, General Manager at Best Western Seraphine Kensington Olympia Hotel, responded to this reviewResponded October 10, 2014

Dear Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at +44 (0) 207 9385 911.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Arun Sharma
Area General Manager
BEST WESTERN Seraphine Olympia Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2014

Great position five minutes walk from Kensington high street station this is a great base to explore London from. It isn't fancy but is very clean and tidy with a lot of thought put into the design. Room was small but everything very well thought out. Staff were friendly and efficient. Continental breakfast included which was excellent;loads of choice,great coffee, very fresh . Would definitely recommend.

Stayed: February 2014, traveled as a couple
3  Thank crabsallover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seraphinegm, General Manager at Best Western Seraphine Kensington Olympia Hotel, responded to this reviewResponded February 18, 2014

Dear guest,

Thank you so much for taking time to provide feedback for your stay with us. Your feedback is important for us to improve quality of our products and services, so that our guests can feel comfortable during their stay.

Once again, I would like to thank you for staying with us and look forward to serve you in future as well.

Kind regards,
Arun Sharma
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Seraphine Kensington Olympia Hotel

Address: 225 Kensington High Street, London W8 6SA, England
Location: United Kingdom > England > London > Kensington and Hyde Park
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #146 of 580 B&Bs / Inns in London
Price Range: $96 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Seraphine Kensington Olympia Hotel 4*
Number of rooms: 40
Official Description (provided by the hotel):
Ideally located on High Street Kensington, just a few minutes’ walk from the High Street Kensington Tube Station, this modern, intimate chic hotel overlooks Holland Park and is in the vicinity of Kensington Palace and Gardens and is the perfect choice for either a pleasurable few days holiday or short business trip. The Royal Albert Hall are just a few of the many attractions which are located within walking distance of the hotel. The hotel is very close to Olympia and Earl’s Court Exhibition Centres. All our rooms, which are all individually designed, offer the ultimate facilities that one would expect from a hotel of this quality. All rooms have complimentary High Speed Internet access and WIFI, laptop size safe deposit box, full en-suite facilities with bath or shower, TV Entertainment system, Tea & Coffee Making facilities, air conditioning, telephone, triple glazed windows, desk, electronic door locking, and hair dryer. Our continental buffet breakfast is complimentary ... more   less 
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Also Known As:
Best Western Seraphine Kensington Olympia Hotel London, England

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