I am very expirienced travaler but such problems I haven't had anywhere. Very unprofessonal personal, I think they don't know what customer service is! I had pre authorization hold on my bank card. They don't know how complite the tranzaction. Yes, it was some problem with my bank too, but no one from the stuff didn't know the name of the hotel's bank, where hotel's account is. And anyway problems don't let stuff to be rude with their clients! If you will be there I advise to pay at the first day of stay, so if you have a problems, it will be time to solve them. Breakfast is very poor, location is not bad, near central metro station.
- Official Description (provided by the hotel):
- Ideally located on High Street Kensington, just a few minutes’ walk from the High Street Kensington Tube Station, this modern, intimate chic hotel overlooks Holland Park and is in the vicinity of Kensington Palace and Gardens and is the perfect choice for either a pleasurable few days holiday or short business trip. In the surrounding area of the hotel one can find stylish shops, bars and restaurants. Art galleries, the Natural History and Science Museums, Hyde Park, Buckingham Palace and The Royal Albert Hall are just a few of the many attractions which are located within walking distance of the hotel. The hotel is very close to Olympia and Earl’s Court Exhibition Centres. All guests staying at the hotel get free entrance to the Connoisseur Casino, which is located near the hotel. All our rooms, which are all individually designed, offer the ultimate facilities that one would expect from a hotel of this quality. All rooms have complimentary High Speed Internet access and WIFI, laptop size safe deposit box, full en-suite facilities with bath or shower, IPOD docking system, TV Entertainment system, Tea & Coffee Making facilities, air conditioning, telephone, triple glazed windows, desk, electronic door locking, opening windows and hair dryer. ... more less
- Reservation Options:
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- Also Known As:
- BEST WESTERN Seraphine Kensington Olympia Hotel London, England