Just returned from London after staying there for 5 night.
Me and my boyfriend stayed in a double deluxe room, and my mother in a single deluxe room.
Getting to the hotel is wery easy, 4 minutes walk from Marble Arch subway.
When we enterted we were told that we would not be doing the checking in there, but at another hotel down the street...
When we booked the room, we were informed that there would not be made a reservation on our creditcard, but we still had to reserve 100GBP upon check in. Not a big issue, but not as they advertise either.
We returned to our hotel.
Our room was wery spacious for a London hotel, located on the second floor. There is not an elevator, so getting the bags up there was a little heavy, but we managed.
The room my mother got was a different story.....
Her "deluxe" single room, on the first floor by the reseption, was about the size of the bathroom in our doubleroom. Just about room for a bed, a desk and a closet, and a much smaller bathroom than we had.
Considering she payed just 70 GBP less than us for the entire stay, we thougt this was unreasonable and talked to the man in the reseption.
He could not do anything, and refered us to the hotel down the street where we checked in. We went back there and discussed this with them, but they could not help us as they were fully booked. They could possibly do something the next day, but an upgrade to a double room would cost 50GBP per night. Considering we only payed 15 GBP more than her per night to start with, this was out of the question.
When we returned to our hotel, not exactly in a good mood, the problems continued.
The air-condition in her room did not work properly. it was wery hot in there, and the air-con just blew out hot air. The window could not be opened much, so we discussed this with the receptionist. He said that since it had been set for heating, it would be a while before it would switch to cooling. So for the first hours her room was wery hot.
Next, her television did not work.... We had to get the receptionist back in there again, but that did not help much. He fiddled around with it for a few minutes, but did not figure it out. The maintenance crew had left for the day, but they could check it out the next day. This was not a big problem, but all of these little issues started to bug us....
When we finally got to our room and unpacked we tried to connect to the advertised Wifi service, but it did not work. When we told this to the receptionist, he sayed that they did not have Wifi... Even though it was advertised when we booked.
At this point we started considering leaving the hotel and finding another one (Raddison down the street is a much better choice by the way)
The next day, we just decided to not let the first days events wreck our vacation. So the single room was just used for sleeping in, everything else we did in our double room.
All in all, not our best hotel memory. But maybe that is what you get for staying in London on a "budget" (not that London is cheap anyway).
Did not expect a "deluxe" room to be the size of a closet, and expected more service (things that were advertised)
Good location, just a few minutes from Oxford Street and the subway, but that is the mort positive comment i can give.
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