I used to get delivery from this place every week or so but just had a terrible experience with them and won't be using them ever again.
I always put up with the 1hr+ delivery time when they said 45 mins but this time they really took the piss. I ordered at 7:30 and the delivery came at 8:30 but without the rice I ordered. I called up straight away and they told me it would be sent out straight away and arrive in 15 mins. It didn't. I called again after 25 mins. Then after 40 mins. And then after 1 hour! Each time I called I was told it was 2 mins away. They were just lying to me.
The last time I called, the man on the phone actually started laughing with his colleagues at me which p*ssed me right off. I then spoke to the manager who was far from apologetic, even when I reminded him I spend about £500 a year with him. He didn't seem to care.
Just after an hour the rice arrived without apology. The manager refused to give me any more money back except £2 off for the rice despite it taking more than 2 hours to arrive, repeated lies from his staff and his employee openly laughing at my complaint.
Absolutely disgraceful customer service. Will never eat from there again. Shame as quite liked the balti.
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