This walking tour was so fun and so worth the time. My girlfriend and I booked this tour with Ivo... read more
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SANDEMANs NEW Europe - London
#16 of 1,350 Nightlife in London
| Covent Garden, London WC2E 8RF, England
Review Highlights
“Loved Our Private Tour!”
Excellent private tour with Dominic! My husband and I covered more ground with Dominic in three... read more
tcoleman-travel
, Pittsburgh, Pennsylvania
Keksa K
36
Free tour with Luke
Review of SANDEMANs NEW Europe - London
Date of experience: October 2019
1 Thank Keksa K
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313 - 318 of 18,960 reviews
Tom L
22
via mobile
Review of: Central London Pub Crawl
Overall, we were not satisfied with the organisation of the pub crawl. Just a few insights:
- There was no official get-together at the beginning so it was up to us to find out who was part of the event (amongst regular guests). Despite arm laces difficult to mingle.
- 3 out of 5 stops were rather clubs than pubs. We had the impression, that only guided tours were brought there.
- The "discounted" drinks were quite expensive compared to the overall choice of drinks.
- After reaching each stop, the tour guide vanished and only re-appeared 5 mins prior to depature to our next stop. He didn't give the impression that he liked what he was doing.
Date of experience: October 2019
1 Thank Tom L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SNE_Violeta, Guest Relations Manager at SANDEMANs NEW Europe - London, responded to this reviewResponded October 29, 2019
Dear Tom L,
Thank you for taking the time to review us on TripAdvisor and for choosing us in London. We really appreciate your feedback as it helps us to continue making improvements and ensure that tours and experiences promoted by SANDEMANs NEW Europe meet the high standards that travellers expect.
We are very sorry that this experience did not meet your standards. We are also sorry to hear that your Pub Crawl leader did not engage with the group, you can be sure that we will be sharing your comments with our operations team in London.
Again, we are truly sorry that you had this experience and hope it did not spoil your enjoyment of the beautiful city of London.
Thank you once again for taking the time to share your thoughts with us. We hope this experience will not prevent you from joining us again in the future.
Kind Regards,
The SANDEMANs NEW Europe Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
SofiaCatalina
33
via mobile
Great tour! Thanks Ben for the interesting stories and also very positive: Ben gives time for breaks!
Date of experience: October 2019
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1 Thank SofiaCatalina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Ben2175
London, United Kingdom
87
Review of: London: Grim Reaper Walking Tour
Having spent an hour and a half getting to London, taking our party of 8 for lunch and paying for train tickets, this was a pretty expensive day.
However, as it was a birthday we were all looking forward to it.
Got to the departure point 15 minutes early to be told the guide was sick and wasn't coming.
Why someone couldn't have called or email me is a mystery.
Date of experience: October 2019
4 Thank Ben2175
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
SNE_Violeta, Guest Relations Manager at SANDEMANs NEW Europe - London, responded to this reviewResponded October 29, 2019
Hello Ben2175,
Thank you for taking the time to review us on TripAdvisor and for choosing us in London. We really appreciate your feedback as it helps us to continue making improvements and ensure that tours and experiences promoted by SANDEMANs NEW Europe meet the high standards that travellers expect.
We regret that we were not able to offer you the tour you booked in London. It is indeed uncommon that we cancel a tour due to lack of participants. However, this situation was very unfortunate and I understand that this must have been incredibly upsetting for you and your group, and may well have caused further disruption to your itinerary.
We have already shared your feedback with our operations team and hope that we can make it up to you in the future in any of our cities and that we may show you this was an exception to a usually excellent level of service.
Kind regards,
The SANDEMANs Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Floorsmoor
1
via mobile
Review of: Harry Potter 2-Hour Walking Tour in London
The tour was very enjoyable, with some great trivia and even a hogwarts house quiz (gryffindor won).
Date of experience: October 2019
Thank Floorsmoor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
María Jesús A
1
Review of: Old City of London 3-Hour Walking Tour
We had a very nice time, Damian was a wonderful, funny and helpful guide, we werent lucky with the weather but he cope with everything with a smile.
Worth every pound you may tip!!!
Date of experience: October 2019
Thank María Jesús A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.