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“I LOVE THIS PLACE”

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H10 London Waterloo
Ranked #220 of 1,067 Hotels in London
Certificate of Excellence
Henley in Arden, United Kingdom
Level Contributor
98 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“I LOVE THIS PLACE”
Reviewed August 27, 2013

I stay here on a regular basis for busibness purposes. I find the staff very accomodating. The riooms are very well apointed with a great deal of attention to detail. The location is a bit out of the way for me but I am prepared to make the effort to stay here. The breakfasts are to die for too.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zometa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, Guest Relations Manager at H10 London Waterloo, responded to this review, August 31, 2013
Good afternoon Zometa,

Thank you for choosing the H10 London Waterloo and to share your experience. We are delighted that our staff were very helpful to your needs, as we strive to provide a high level of service to all our guests. It is lovely to hear how much you like our hotel.

As you plan to come back again, why not take advantage of our fantastic H10 Club membership to make your next stay an even special one than you already have had.

We cannot wait to accommodate you soon.

Warm regards,
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English first
Bristol, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 24, 2013

I often stay here for work but would also recommend for personal travel. Good international vibe, friendly & helpful staff, very good breakfast options and value (although have to queue upto ten mins at very peak times). Hotel is clean and in good condition with nice furnishings. Some rooms can be a bit small, however good showers.
Close to london waterloo train station, good access into central london and walking proximity to the southbank. Not much to see/visit/do unless taking a +5 min walk.
Hotel is often fully booked so hard to make this a place you reguarly stay unless booking well in advance.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Downsey1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, Public Relations Manager at H10 London Waterloo, responded to this review, September 1, 2013
Good afternoon,

Thank you so much for such lovely comments about the H10 London Waterloo. It has been a pleasure to have you here, and that you found all the facilities up to your standard. The entire team would like to thank you for such nice comments and cannot wait to have you back soon.


As you have visited H10 Hotels several times, why not take advantage of our fantastic H10 Club membership to make your next stay an even special one than you already have had.

Best regards,

Borja Ayllon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec City, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 22, 2013

We enjoyed our 2 nights stay at the beginning of august 2013. Our room was very clean and comfortable.Only a five minutes walk from the tube station in a mostly residential area. Walk a few minutes more and you are at the London Eye.
Staff very helpful and competent. The breakfast had different options and was good and again the staff was very courteous.
Perfect and reasonable option for a quick journey in London.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jean J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, Public Relations Manager at H10 London Waterloo, responded to this review, September 1, 2013
Good afternoon,

Thank you so much for such lovely comments about the H10 London Waterloo. It has been a pleasure to have you here, and that you found all the facilities up to your standard.

We strive to provide the best breakfast in London, and we are pleased that you thought it was excellent.

The entire team would like to thank you for such nice comments and cannot wait to have you back.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 19, 2013 via mobile

Stayed in this hotel 3 nights. We found it to be friendly, clean, accomodating and close to the tube station. However there was one gutting problem. The first night I was happy to see the room, it looked well but I could definitly smell cigarette smoke. I sniffed around the other rooms on this floor and couldn't smell anything, it wasn't too bad so we opened the window and shut off the ac/heater vent as that's where I thought the smell to be coming from.
Next day it smelt a lot worse so I went to reception unhappy and the receptionist told me she would come up to smell. We left to get some food, didn't want to go far at night so we got a takeaway from across the road and brought it to the room. 10 minutes later the girl arrived and said it was just a food smell. Annoying but we just slept with the window open all night. Third and final night when we arrived back to the room it stank. The smell was horrible and all our stuff was in there all day. They had no other rooms to give us so we had to make do with an air purifier and then the window open all night again.
Glad to leave in the morning.
Unfortunate as the hotel is good in every other way especially to our budget.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank C20let
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, Front Office Manager at H10 London Waterloo, responded to this review, August 28, 2013
Dear guest,

First and foremost, thank you for choosing the H10 London Waterloo for your stay. I am so terribly sorry to hear about what has happened. On behalf of the hotel, I would like to apologize one more time for the inconvenience this has may caused.

We treat all matters with the seriousness they deserve, that's why we really appreciate your comments.

I would like to point out that our hotel is a 100% smoking free area -facilities and rooms included. Unfortunately, we assume that someone of any of the adjoining rooms did smoke inside his room and opened his window for it.

Although our modern and daily tested fire alarm and smoking sensors system, we cannot control what our guest do inside their rooms while they are accommodated in our hotel.

We would love you to go our hotel another go. As a gesture of goodwill we would like to offer you a free complimentary upgrade to a City view Deluxe room in case you may come back to our hotel again. We would also encourage you to book your next stay via our website where we always throw our best deals.

On behalf of all the staff, I would like to apologize one more time for the inconveniences this has may caused.

Kind regards,

Borja Ayllon
Front Desk supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 19, 2013

I am writing this review from a slightly different perspective having organized a Great Gatsby Soiree in the wonderful Three-O-Two restaurant last weekend. Firstly, the location of the hotel is superb only a short walk from Waterloo station. Secondly, the superbly designed venue provided the perfect backdrop to our evening, with modern yet elegant surroundings and delicious canape servings, individually prepared and beautifully presented (deconstructed omlette and vegetable paella are a must!). Thirdly (and most importantly) the service was impeccable. Having attended the venue 4-5 times in the run up to the evening itself, from receptionist on arrival, to bar staff, to the various managers at the hotel, the focus on impeccable service was clear. Feedback from the guests on the evening was nothing less than outstanding and thank you very much to the H10 team for a superb experience.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Nikhil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, Guest Relations Manager at H10 London Waterloo, responded to this review, September 1, 2013
Good afternoon,

Thank you for sharing your experience at the H10 London Waterloo hotel and our cosy 302 restaurant.
As a Spanish chain we are, we are proud to bring to London our Mediterranean cuisine style. We are glad you loved our style, quality and standards (especially our deconstructed omellete)

The staff at the hotel would like to convey their gratitude to you regarding their customer service to you, as the hotel aims to provide a high level of service to all our guests.

We hope we have you back soon.

Kind regards,

Borja Ayllon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
100 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed August 18, 2013

We loved everything about H10 Berlin when we stayed there so as soon as we saw an H10 had opened in London we booked. However, from the minute we arrived we were disappointed. The receptionist could not understand what our surname was and had to go speak with someone else before locating our booking. We were then informed that our room wouldn't be available until 2pm (this was at 1.20pm). I asked if we could wait and was informed where the toilets and bar were. Others around us in the reception were being given glasses of cava so after sitting for 5 minutes I asked if we could have some. We were given it but the damage was done, we didn't feel at all welcome. We did get into our room about 1.45pm which was some comfort. The decor in the rooms is exactly like the Berlin hotel so we liked the room and found we had everything we needed. Unfortunately though we didn't sleep well due to the noise of the traffic outside, particularly frequent sirens (there's an ambulance depot just round the corner). We weren't impressed with the housekeeping either, we were out until after 2pm on the first day but when we returned to our room it still hadn't been cleaned. When it was eventually done, dirty glasses hadn't been changed and although a bed sheet was stained it hadn't been changed. We've stayed in much better hotels in London so won't rush back to H10.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AandA_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, Guest Relations Manager at H10 London Waterloo, responded to this review, August 20, 2013
First and foremost, thank you for taking time to share your feedback about the H10 London Waterloo Hotel. We always appreciate and listen carefully to all feedback in order to improve our guest’s experience.

We are sorry to hear that the hotel did not meet up to your standards.

We do apologize about the issue happened in your room. We have taken this information and passed to housekeeping to ensure that our standards are kept to a high standard as a four star hotel should be.

Concerning the noise, I am sorry to hear about this from your room. We are looking at preventative measures to rectify this issue.

On the subject at your arrival, our check-in starts at 2 PM but we always try to give the room before this time. There are some busy days when it could be more complicated to get the room ready earlier. Our front desk has a range of staff from across the world covering a wide range of languages to give the best service to our guests.

Thank you for passing this information to us to help us improve. Will be a pleasure to see you again in our hotel in the future, so we can show you what the H10 London Waterloo is really all about.

Kind regards,

Miguel Magdalena
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Dublin, Ireland
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed August 18, 2013

We stayed in this hotel for two nights.Reception staff were extremely helpful and friendly. We arrived early to the hotel but there was no problem with us checking in early. We received champagne on arrival with was an elegant touch and a great start to our trip. We stayed on the 11th floor which had a great view of the shard. Our friends were on the 10th floor and had an excellent view of the London eye. Room was very clean and well presented. Very nice shower and beds were comfy. Good amenities in the bedroom including a docking station and coffee maker. Breakfast was very efficient, we were seated straight away. Staff were all very polite and very quick. There was a wide assortment of hot food, breads, fruit and juices to choose from.This hotel is situated in a excellent location it is a five minute walk to the nearest tube station and a 24-hour shop, 15 minute walk to the London eye. The hotel is also surrounded by many different restaurant and pubs so there's loads to choose from. The H10 is everything you would expect from a 4 four hotel and much more! We will be returning again! Many thanks to all the staff :)

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank amcca091
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, Public Relations Manager at H10 London Waterloo, responded to this review, September 1, 2013
Good afternoon,

Thank you for sharing your feedback about the H10 London Waterloo. It is a pleasure to hear that you had a nice time at the hotel and we matched your expectations.
are glad you enjoyed our touch of a glass of cava upon arrival, as we provide this to our guests upon check in.

We are delighted to hear that you are planning to come back again, as it has been a pleasure to look after you.
Why not take advantage of our fantastic H10 Club to enjoy the benefits of being a regular user of the H10 London Waterloo, so you can enjoy our bext available rooms as well as a VIP treatment.


It is always a pleasure to have you at the H10 London Waterloo and we look forward to seeing you again!

Warm regards,

Borja Ayllon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 London Waterloo

Property: H10 London Waterloo
Address: 284 to 302 Waterloo Road, London SE1 8RQ, England
Phone Number:
Location: United Kingdom > England > London > London Bridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#49 Spa Hotel in London
#81 Business Hotel in London
#107 Romantic Hotel in London
#118 Family Hotel in London
#166 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — H10 London Waterloo 4*
Number of rooms: 177
Official Description (provided by the hotel):
The 4 star H10 London Waterloo Hotel, part of the Spanish H10 group, comprises 177 fine and contemporary rooms, exceptional customer service and unique dining experiences. With elegant Westminster to the right and The London Eye to the left, H10 London Waterloo Hotel is perfectly positioned within walking distance of London's finest attractions, theatre-land and shopping destinations. Boasting exquisite views of The Shard, the hotel offers a world renowned breakfast buffet, DeSPAcio spa facilities and individually designed event spaces. Guests can expect to enjoy outstanding hospitality, unforgettable experiences in the award winning 302 Restaurant and delicious cocktails in The Waterloo Sky bar, complimented by impressive views of London's City centre. ... more   less 
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Also Known As:
h10 London Waterloo Hotel London
H10 London Waterloo England

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