I was recently in London on a conference held at the BFI Imax theater ( British Film Institute). It was a last minute trip and, luckily, the organizers of said conference found me a room as the hotel was fully booked. I arrived and was very happy to be in the center of the action at the lovely H10 hotel. I found the room cosy and spacious by London standards, I liked their very decent rates, the convenience of its location ( 5 mins walk from Waterloo station) and 5 mins from the Imax theater.
This was such a short and busy stay, ( less than 24 hours). 2 days later, I realized I had forgotten a VERY expensive pearl necklace, some earrings and my glass case at the hotel.
My heart sank. What were the chances of getting it back? My heart sank.
I immediately phoned the front desk. Their Front of House Manager, Paul Wongartorn, was incredibly helpful, and informed me that my belongings had been found. Hurrah!! I was now in Paris. Paul suggested to mail them to me back home rather than in Paris where it could not reach me in time. Wise advice.
I just received the parcel via Royal Post and am thrilled.
Thank you to the maid who found it, brought it back to the front desk and above all, thanks to Paul who was so very charming and helpful.
If all hotels had employees like the staff of the H10 Waterloo, the world would be a better place.
- Official Description (provided by the hotel):
- The 4 star H10 London Waterloo Hotel, part of the Spanish H10 group, comprises 177 fine and contemporary rooms, exceptional customer service and unique dining experiences. With elegant Westminster to the right and The London Eye to the left, H10 London Waterloo Hotel is perfectly positioned within walking distance of London's finest attractions, theatre-land and shopping destinations. Boasting exquisite views of The Shard, the hotel offers a world renowned breakfast buffet, DeSPAcio spa facilities and individually designed event spaces. Guests can expect to enjoy outstanding hospitality, unforgettable experiences in the award winning 302 Restaurant and delicious cocktails in The Waterloo Sky bar, complimented by impressive views of London's City centre. ... more less
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- Also Known As:
- h10 London Waterloo Hotel London
- H10 London Waterloo England