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All reviews london eye spanish chain lambeth north old vic the imperial war museum on arrival rooftop bar welcome drink floor to ceiling windows city view modern hotel breakfast was amazing high floor coffee machine excellent hotel mini bar deluxe room
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Reviewed June 11, 2013

stayed there for a few nightsOur room was on the 10th floor and it was still a bit noisy from the street so no sound proof but not so bad. Overall, location is OK and very close to metro at Waterloo station but there isn't much around so if you're looking for restaurants bars etc forget it you just have to go elsewhere.
Rooms are on the smaller size and the shower was also very small and without adequate water pressure on the 10th floor. We asked to be moved to anotehr room byt were told its full.
Breakfast was OK with a large selection of food and beverage and the service at breakfast was also very good.
The people at the front desk were nice and for the most part attentive.
Overall not bad but not great stay either.

  • Stayed: May 2013, traveled as a couple
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Thank Ronen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded June 12, 2013

Dear guest,

Thank you for sharing your valued feedback about H10 London Waterloo. We thank you for the comments regarding our service and breakfast, as we strive to provide the highest levels of customer service and breakfast.

I am sorry to hear about the noise issue from the 10th floor. We have passed on this information to our maintenance who will look at ways to resolve this issue.

Kind regards,

Paul Wongartorn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2013

Booked this hotel through Secret Escapes. We arrived at 11am and asked to leave our luggage as we were going site seeing. We had paid extra for a three course dinner for that evening so asked to book a table.told that the restaurant was closed due to having a coach party in. We were given the option to have our meal in our bedroom! We declined this as we had come up to London for our anniversary and wanted to celebrate it in style not sit in a bedroom! The girl at reception said she would speak to the manager and when we returned later that afternoon &would be sorted, Needless to say when we returned at 5pm the guy on reception had not had this passed on to him. He proceeded to go back and forwards to his manager to give us the news that we would have to have room service or wait until the next day to speak to his manager as there was no manager on duty that evening. Eventually after getting frustrated and angry a manager appeared and offered us 2 meal vouchers for next time we are in London! We just wanted a refund which we were told we would have to go through the agents that we had booked with. When we eventually got into our room they did send a bottle if Cava and sorbet as a good will gesture . My argument is we would never have got that if we hadn't got upset and demanded to see a manager .all we wanted was an apology and a refund, instead we had to go into battle!

  • Stayed: June 2013, traveled as a couple
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1  Thank Lynn V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded June 12, 2013

Dear guest,

Thank you for taking time to share your experience at the H10 London Waterloo. We take all feedback and treat them with the seriousness they deserve.

I am really disappointed to hear about what happened during your visit to the hotel regarding the restaurant. We take great pride in providing the best service, and apologise that this did not only meet your expectations, we did not provide an appropriate solution as this was your anniversary. I have passed this information on to our restaurant manager, who sincerely apologises for the inconvenience caused.

Once again, thank you for the feedback, and we will look at ways to improve on this for all future guests.

Kind regards,

Paul Wongartorn

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Reviewed June 8, 2013

The London branch of the H10 group performs very well. It is rather new and offers agreable and practical interior design, from the tub faucet to the automatic entrance door. Nothing tangled us in the room or around. Abundant breakfast, perfectly neat spaces, very good communication (Maura, Tommy). Worth every penny. Congratulations!

Room Tip: upper floor
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
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Thank Norotours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded June 12, 2013

Dear guest,

Thank you so much for taking time to share your feedback about the H10 London Waterloo. We take pride in providing the highest level of customer service and are delighted that this met all of your expectations.

Both Tommy and Maura would like to pass on their gratitude to yourself for such nice comments and were delighted to help you with all your enquiries.

Once again, thank you for the feedback and we look forward to seeing you again.

Kind regards,

Paul Wongartorn

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Reviewed May 31, 2013

I was here for a conference at QEII centre, and came in to Waterloo, so this was ideally placed, and Covent Garden's just over the river for the evenings. Room was nice, clean, modern, relatively minimalist. Not an overly luxurious hotel buy any means, it is nonetheless a decent place to stay for a couple of days. Internet is free and works everywhere, staff are friendly and efficient.Decent breakfast.

Stayed: May 2013, traveled on business
Thank Gobbledyspook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded June 5, 2013

Dear guest,

Thank you for sharing your feedback with H10 London Waterloo. We value all forms of feedback and we are delighted the hotel suited all of your business needs.

We would also like to thank you for the comments regarding the staff and breakfast, as we strive to provide the highest level possible of service to all our guest and to provide the highest quality of breakfast.

Thank you once again and we look forward to seeing you on your next visit.

Kind regards,

Paul Wongartorn

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Reviewed May 30, 2013

I have to say, we simply had a brilliant experience at H10 London Waterloo. We booked a one night stay at a reduced price as part of a deal including dinner and breakfast, but I would be happy to pay the full price any day.

Upon arrival we were offered a glass of cava and all of the staff were helpful and polite. (We'd turned up in jeans and with backpacks; I know some staff at other 'nicer' hotels might have turned their noses up at this but we felt very welcomed.) The hotel reception area itself is bright and modern. By happy accident we were updated to a deluxe room, rather than the standard room we were expecting. The room was everything you would expect; stylish with a large, comfortable bed and a TV, lovely bathroom etc. We had a great view of London from our room aswell, with the London Eye just in eyeshot. There was also an ipod docking station which was really cool and easy to use (I had my iphone with me). I also liked that there was an expresso/coffee machine rather than just a kettle. In the bathroom there were fluffy dressing gowns and slippers - I don't think you find these in the standard rooms, definitely worth the upgrade! There was also a larger than usual selection of bits and bobs in the bathroom (shampoo and lotions etc.) which was a nice surprise. We hadn't been in our room for 10 minutes when there was a knock at the door and a lady handed me a welcome letter and a bag of 'VIP' nuts. This was lovely; I think it was the little things that really made our stay extra special.

Dinner in the evening was a little more, well, formal than we are used to. The waiter brought out a bucket of ice on a stand for our wine bottle and presented the bottle for us to check. To be honest, I know very little about wine. He offered for us to taste it first but we declined. The food itself was good, though as we were choosing from a set menu our options were very limited. The restaurants usual menu is more... continental? Would that be the right word? The set menu was very English. I was a little disappointed as I had spotted Tapas on the main menu but ended up with a caesar salad and roast pork. The portion sizes were small, as expected; great if fancy food is what you're into but not so great if you're really hungry.

Breakfast, on the other hand, was not disappointing at all. The selection of food on offer was huge. You could have a cooked breakfast, cereal, fruit, yoghurt, pastries, muffins, churros and chocolate, cheese, cured meat and more. It was the best hotel breakfast I have ever had, without a doubt.

As for location, H10 London Waterloo is pretty central. There are 2 train stations within walking distance and Covent Garden is less than 10 minutes away. Not bad at all.

The hotel also has a gym and a rather trendy looking bar and lounge which we unfortunately didn't get around to using, but might be of interest.

All in all we had a fantastic stay and I would definitely recommend H10.

Room Tip: Upgrade to a deluxe room for dressing gowns and slippers.
  • Stayed: April 2013, traveled as a couple
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Thank AmyJo22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded June 5, 2013

Dear guest,

Thank you so much for sharing your feedback and experience at the H10 London Waterloo. We are absolutely delighted that you had a wonderful time at the hotel and enjoyed all the facilities.

We are glad that you enjoyed all of our little touches offered to you, such as the welcome glass of Cava and the complimentary upgrade.

Thank you also for the lovely comments regarding the breakfast. We strive to provide the best in London with our large varieties, and we are delighted this met your expectations.

We hope to see you again soon!

Kind regards,

Paul Wongartorn

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