We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Outstanding Service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
H10 London Waterloo
Ranked #199 of 1,078 Hotels in London
Certificate of Excellence
Reviewed May 7, 2013

We stayed here for 1 night on an amazon deal, paying only £155 for a night stay with breakfast and a 3 course meal with wine. They took our voucher at reception and then we were treated like full paying guests. Every attention to detail was made and the food was gorgeous!!!
Got a bucket of ice from room service for no charge and enjoyed the large flat screen tv in the room along with iPod docking station and media hub.
Would highly recommend to anyone who wants luxury!!

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Gemma O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded May 16, 2013

Dear Guest,

Thank you so much for taking time out to share your feedback at the H10 London Waterloo. We are delighted to hear that you had a wonderful time at our hotel and that you found facilities up to your standard, and that our staff are very friendly, as we strive to provide the highest level of customer service to all our guests.

Thank you for the lovely comments regarding the meal in the evening. All departments involved would like to pass on their gratitude for the comments given.

We hope to see you again soon!

Kind regards,

Paul Wongartorn.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (3,309)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,472 - 1,478 of 3,309 reviews

Reviewed May 1, 2013

Stayed at H10 hotel in London. not impressed, definately not a 4* rating. We were the only English people staying there, and the staff were all Spanish, so many problems with language.
Rooms although very clean , were quite small. on the plus side we had great view of the Shard from our bedroom window.
Breakfast was included in room price and was good, but the first morning no one collected our dirty plates, so I had to move them over onto next table. And second morning we were waiting to be offered tea or coffee, even though I asked for it , I had to ask again the man in charge before we got any. I was almost at the end of my breakfast by then. Poor service in my opinion. Had to help myself to milk for my room as when I asked the maid she told me she didn't speak English. Doubt I shall go back.

Room Tip: maybe an upgraded room may be better. also brush up on your spanish!
See more room tips
  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank beverley m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded May 16, 2013

Dear Guest,

Thank you so much for taking time to share your feedback at the H10 London Waterloo. I am sorry to hear that our hotel did not live up to your expectations, and we will take your feedback on board and rectify this situation, as we treat all issues with the utmost importance.

Kind regards,

Paul Wongartorn

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 30, 2013

We stayed in this hotel on business. The hotel is very nice, with modern interior, however standard rooms are very small.
Our window was facing busy Waterloo Road. There was some issue with heating/ a/c as one couldn't regulate the temperature in the room and when the window was opened, the noise from the street wouln't let one sleep.
The breakfast service is fantastic, abundance of juices, waters, drinks as well as delicious continental buffet and full English breakfast.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Magdalena B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded May 16, 2013

Dear Guest,

Thank you so much for taking time to share your feedback at the H10 London Waterloo. I am sorry to hear about the noise issue from your room facing Waterloo Road, and we are looking at preventative measures to rectify this issue.

Thank you for the feedback regarding the breakfast, as we strive to provide the best breakfast in London.

We hope to see you again soon!

Kind regards,

Paul Wongartorn.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2013

I stayed one night in this hotel but fair enough to understand how excellent it is.
Perfect location, modern, clean and with a very friendly and dynamic staff.
I love the style ("my style!") of the rooms and on the higher floors you really get to enjoy a fantastic view of the city.
I had the pleasure to have dinner on the restaurant of the hotel located on the first floor, a MUST as well! I guess for private guests this is popular too and I understand why.
The price/quality relationship is also very good.
I will for sure be back!

Room Tip: Room on the higher floors have an amazing view over the city!
See more room tips
  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Paolo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded May 16, 2013

Dear Guest,

Thank you so much for taking time to share your feedback at the H10 London Waterloo. We are delighted to hear that you had a wonderful time at our hotel and that you found our staff very friendly, as we strive to provide the highest level of customer service to all our guests.

We are also happy that you found the hotel to fit the needs of your requests, especially the views that you have mentioned.

As you plan to come back again, why not take advantage of our fantastic H10 Club membership to make your next stay an even special one than you already have had.

Kind regards,

Paul Wongartorn.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2013

Stayed her for the night at the weekend.

Modern fit out to the lobby communal areas and the bedrooms, very competent staff.

Pros,
Possibly the best Breakfast selection I have ever seen at a hotel, seriously everything was here fully stocked, ten minutes before it was due to close.

Cons,
We had to switch rooms because of a booking error, we only had time to throw our bags in due to meeting schedule, upon return the second room we were given was very poorly stocked, no coffee or tea...

  • Stayed: April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Karl D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded May 16, 2013

Dear Guest,

Thank you so much for taking time to share your feedback at the H10 London Waterloo. We are delighted to hear that you had a wonderful time at our hotel and that you found our breakfast to be one of the best, as we strive to provide our guests with the best breakfast in London.

I apologise for the issue regarding the lack of supplies for the coffee and tea. We take pride in making sure all our amenities are stocked for all guests, and I have passed this information on to the relevant department to ensure that this does not happen again

Kind regards,

Paul Wongartorn.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

I had booked into a Close buy 4* Hotel for a Friends Birthday weekend event having stayed 1 night instead of 3 We decided to look for a more stylish Hotel that could cater for my Partners slight mobility needs. As soon as you enter the Lobby you are welcomed by smiling friendly english speaking staff in Modern Relaxing surroundings, The glass of Bubbles on arrival is a VERY nice touch! The rooms are Bright & Modern and very comfortable and the whole hotel has a Tranquil feel to it, great Bathroom and unlike many Hotels the Bed was sooooo difficult to get out of!. Having stayed in Many Hotels all over London and the world I can Honestly say with hand on heart that H10 is one of my Favourites.
I have no hesitation in staying here again and strongly suggest you do the same when in London.
Thank you to all the staff who made us feel so very welcome :)
It was a pleasure to Stay with you

  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Foxtrot2971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded May 16, 2013

Dear Guest,

Thank you so much for taking time to share your feedback at the H10 London Waterloo. We are delighted to hear that you had a wonderful time at our hotel and that you found our staff very friendly, as we strive to provide the highest level of customer service to all our guests.

Thank you also for the comment regarding the Cava. We provide this to all our guests that arrive to the hotel and we are delighted that you enjoyed this little touch.

As you plan to come back again, why not take advantage of our fantastic H10 Club membership to make your next stay an even special one than you already have had.

Kind regards,

Paul Wongartorn.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2013

From the moment we entered the lobby we could tell we were in for a treat. The cava on arrival was both unexpected and delicious. The staff, interiors, comfort and style all contributed to a wonderful experience.

  • Stayed: April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Jefflevine29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, Front Office Manager at H10 London Waterloo, responded to this reviewResponded May 16, 2013

Dear Guest,

Thank you so much for taking time to share your experience at the H10 London Waterloo. We are delighted to hear that you had a wonderful time at our hotel and that you found our staff very friendly, as we strive to provide the highest level of customer service to all our guests.

Looking forward to seeing you on your next visit!

Kind regards,

Paul Wongartorn.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these London hotels
Park Plaza London Waterloo
#167 of 1,078 in London
1,365 reviews
Southwark
citizenM London Bankside
citizenM London Bankside
#95 of 1,078 in London
3,510 reviews
Show Prices
Show Prices
Show Prices
Southbank
Park Plaza Westminster Bridge London
Westminster
DoubleTree by Hilton London - Westminster
London Bridge
Novotel London Blackfriars
Novotel London Blackfriars
#132 of 1,078 in London
2,390 reviews
Show Prices
Show Prices
Show Prices

Been to H10 London Waterloo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about H10 London Waterloo

Address: 284 to 302 Waterloo Road, London SE1 8RQ, England
Phone Number:
Location: United Kingdom > England > London > London Bridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#46 Spa Hotel in London
#81 Business Hotel in London
#107 Romantic Hotel in London
#153 Luxury Hotel in London
Price Range: $146 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 London Waterloo 4*
Number of rooms: 177
Official Description (provided by the hotel):
The 4 star H10 London Waterloo Hotel, part of the Spanish H10 group, comprises 177 fine and contemporary rooms, exceptional customer service and unique dining experiences. With elegant Westminster to the right and The London Eye to the left, H10 London Waterloo Hotel is perfectly positioned within walking distance of London's finest attractions, theatre-land and shopping destinations. Boasting exquisite views of The Shard, the hotel offers a world renowned breakfast buffet, DeSPAcio spa facilities and individually designed event spaces. Guests can expect to enjoy outstanding hospitality, unforgettable experiences in the award winning 302 Restaurant and delicious cocktails in The Waterloo Sky bar, complimented by impressive views of London's City centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Agoda, Travelocity, Expedia, Hotels.com, Priceline, Hotwire, getaroom.com, TripOnline SA, Cancelon, HotelQuickly and Evoline ltd so you can book your H10 London Waterloo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
h10 London Waterloo Hotel London
H10 London Waterloo England

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing