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“excellent, very pleased.”

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H10 London Waterloo
Ranked #201 of 1,077 Hotels in London
Certificate of Excellence
Reviewed March 4, 2013

very modern hotel, full of bright colours. checking in was quick. the room was excellent - very modern and clean. lots of nice touches - dressing gown, coffee machine, umbrella, big telly. i had a room on 7th floor at the back. although there is a little road noise obviously, its not intrusive. i had no problems sleeping. the breakfast is amazing! i've never seen so much choice. almost everything you can think of, they have it. location is 10 minute walk from waterloo station on waterloo road. i could walk to trafalgar square in 25 minutes. i would recommend this hotel. great value for money.

Room Tip: i think rooms at the back higher up may be quieter.
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  • Stayed: February 2013, traveled solo
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1  Thank coltaz55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, General Manager at H10 London Waterloo, responded to this reviewResponded April 1, 2013

Dear Guest,

Thank you for sharing your experience at the H10 London Waterloo. We are delighted that you booked this hotel for your parents, and that they had a great time at the hotel. It is nice to hear that the staff were friendly, as we look to provide all guests with the highest possible service.

With warm regards,

Jorge Gil de Gomez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,548 - 1,554 of 3,351 reviews

Reviewed March 4, 2013

I found this hotel for my parents and it was great!
Friendly staff and spotless rooms. Breakfast is great too and restaurant and cocktail bar look amazing too.

But what is brilliant is the value for money: I haven't find such a great value in any other hotel in London yet!

  • Stayed: September 2012, traveled as a couple
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Thank paoletta b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, General Manager at H10 London Waterloo, responded to this reviewResponded April 1, 2013

Dear Guest,

Thank you for sharing your experience at the H10 London Waterloo. We are delighted that you booked this hotel for your parents, and that they had a great time at the hotel. It is nice to hear that the staff were friendly, as we look to provide all guests with the highest possible service.

With warm regards,

Jorge Gil de Gomez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2013 via mobile

What a lovely hotel .. clean , light and airy .. good staff .. Room spotless .. bed .. the best we have slept in .. bigger than expected .. lovely white cotton at least 300 thread count too . Breakfast extensive .. so much choice and staff lovely .. Free wifi and docking station in room for I phone .. didnt find it noisy we were in 315 on side of hotel . Would stay again ... Many thanks

  • Stayed: March 2013
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Thank Angela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, General Manager at H10 London Waterloo, responded to this reviewResponded April 1, 2013

Dear Guest,
Thank you so much for such lovely comments about the H10 London Waterloo. It has been a pleasure to have you here, and that you found all the facilities up to your standard. The entire team would like to thank you for such nice comments, and cannot wait to have you back.
As you plan to come back again, why not take advantage of our fantastic H10 Club membership to make your next stay an even special one than you already have had.

Kindest regards,

Jorge Gil de Gomez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2013

The interior design is great with bright colours. Rooms have a fresh and clean look and the whole hotel has a nice modern vibe. Even though it's next to a rather busy road the sound isolation is fine. Similarly I had no noise from neighbours, pipes ... which happens far too often in other hotels.

The entire building has free Wifi and the rooms have several features other hotels don't provide in standard rooms. I enjoyed the good iPod dock and my room also had a safe. The TV was decently sized and was positioned well enough to enjoy it from your bed.

Breakfast was ok and the clientèle you'll see there also makes it clear more business people have discovered this gem. Probably more tourists should do so too as quite many end up in far worse places at higher prices.

The location is fine. While it is just outside the lively part of London it is very well connected as you're close to Waterloo Station. It is within walking distance of many attractions anyway.

A few details that could've been better: the hotel is build by budget conscience designers and unfortunately as a side effect some of the materials could be better. Some things could've been mounted a bit more solidly too. The drain of the shower looks like a great design masterpiece that was never tested. At least in my room you had to remove the tile that sits on top of the drain to avoid flooding the bathroom. This even though in theory it isn't hard to shape the tile so that it can stay and still pass water.

Room Tip: A room close to the top looking out towards the front side gives you a great view of The Shard and T...
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  • Stayed: February 2013, traveled on business
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Thank Dirk M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, General Manager at H10 London Waterloo, responded to this reviewResponded April 1, 2013

Dear Guest,

Thank you for the feedback and sharing your experience about the H10 London Waterloo Hotel. We are happy that you have found the hotel convenient to your needs and demands.
Regarding the shower drain, we have passed this information on to our maintenance department who will look at ways to improve this for all future guests.

Kind regards,

Jorge Gil de Gomez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 28, 2013

We were spending a few days in the City and we booked a meal for four with our Tastecard. The hotel is beautifully maintained, light, airy and contemporary. The restaurant has a chic ambience and the staff are very attentive and charming. The food was delicious-service was excellent and nothing was too much trouble. We will definitely be visiting again and we would recommend this to you unreservedly.

  • Stayed: February 2013, traveled with friends
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Thank 485AJQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, General Manager at H10 London Waterloo, responded to this reviewResponded April 1, 2013

Dear Guest,

Thank you for choosing the 302 restaurant for your dinner and sharing your experience. We are delighted that you and your friends enjoyed the dinner at our restaurant and that you found our staff to be very attentive. We hope to see you again soon!

Kind regards,

Jorge Gil de Gomez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 28, 2013

The Hotel is 5 minuts walking from Waterlo Station (very easy reach) in the really centre of London. It's very clean and my room was at the 11th with a spectacular view on the city and the new amazing skyliner of the city with the Shard. Room was quite big (perfect for business stay in my opinion) and breakfast is really the top. Good choice and good quality of food. Staff is nice. Somewhere. Hotle for which it's worth to stay again.

  • Stayed: February 2013, traveled on business
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Thank Lorenzo50100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, Manager at H10 London Waterloo, responded to this reviewResponded April 1, 2013

Dear Guest,

Thank you for choosing the H10 London Waterloo for your stay and sharing your experience. We are happy that you enjoyed our London City View rooms and that you think our breakfast is the best. On behalf of the staff we all thank you for the nice comments. As you plan to stay again, why not take advantage of our fantastic H10 Club membership to make your next stay an even special one than you already have had.

Warm regards,

Jorge Gil de Gomez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2013

Located about 5-10 minutes walk away from the Thames near Waterloo, it is a more residential area, then offices/touristy. It is fine and seemed safe but not the most attractive area.

Clean and fresh, staff friendly. Room on the small size but had everything needed (except for an iron which was available on request from reception). Bathroom functioned well, good selection of free amenities. Only let down would be that the "double bed" was infact 2 single pushed together, I never find this very satisfactory and in a 4 star hotel I would expect a proper double bed. Some more sound proofing would have been nice too, could hear heavy doors slamming and people walking in room above.

However, good value for money, not many other hotels in centre of London in this price bracket and I would probably use again.

  • Stayed: February 2013, traveled on business
    • Value
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1  Thank MoonsterUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, General Manager at H10 London Waterloo, responded to this reviewResponded March 27, 2013

Dear Guest,

Thank you for the feedback and sharing your experience with H10 London Waterloo. I am sorry to hear about the issues you have had regarding the noise from other rooms and corridors. We have spoken to maintenance, who have taken this information very seriously to ensure that this will not happen for future guests.

Thank you once again for the feedback, and as you plan to stay at the H10 London Waterloo again, why not take advantage of our fantastic H10 Club membership program to make your next visit a special stay.

Kind regards,

Jorge Gil de Gomez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about H10 London Waterloo

Address: 284 to 302 Waterloo Road, London SE1 8RQ, England
Phone Number:
Location: United Kingdom > England > London > London Bridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#46 Spa Hotel in London
#81 Business Hotel in London
#107 Romantic Hotel in London
#153 Luxury Hotel in London
Price Range: $140 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — H10 London Waterloo 4*
Number of rooms: 177
Official Description (provided by the hotel):
The 4 star H10 London Waterloo Hotel, part of the Spanish H10 group, comprises 177 fine and contemporary rooms, exceptional customer service and unique dining experiences. With elegant Westminster to the right and The London Eye to the left, H10 London Waterloo Hotel is perfectly positioned within walking distance of London's finest attractions, theatre-land and shopping destinations. Boasting exquisite views of The Shard, the hotel offers a world renowned breakfast buffet, DeSPAcio spa facilities and individually designed event spaces. Guests can expect to enjoy outstanding hospitality, unforgettable experiences in the award winning 302 Restaurant and delicious cocktails in The Waterloo Sky bar, complimented by impressive views of London's City centre. ... more   less 
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Also Known As:
h10 London Waterloo Hotel London
H10 London Waterloo England

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