We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good Location” 4 of 5 stars
Review of H10 London Waterloo

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
H10 London Waterloo
Ranked #177 of 1,066 Hotels in London
Certificate of Excellence
Hampshire UK
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Good Location”
4 of 5 stars Reviewed February 8, 2013

My wIfe and I stayed at H10 for a 2 night mid week break to take in some of the sights of London we had not visited since we were both kids. The hotel is conveniently located a 10 minute walk south of Waterloo station , it to us about 35 minutes to walk to Picadily Circus.
Our double room was clean and more than adequate, all the toys expected of a modern hotel, we did not eat in the hotel as we had pre-booked restaurants for our evening dinners and did think £17pp for breakfast a little expensive if you were not on an expense account .

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank rodneyHampshireUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, General Manager at H10 London Waterloo, responded to this review, March 7, 2013
Dear guest,
Thank you for choosing the H10 London Waterloo and sharing your experience. We are pleased that you have enjoyed your stay with us and that you were happy with the amenities we provide. Regarding the cost of the breakfast, we do have a bed and breakfast package available for all guests who wish to stay at the hotel, but we will take this information on board to see if we can improve on this for all future guests.
Kind regards
Jorge Gil de Gomez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,732 reviews from our community

Traveler rating
    1,501
    958
    177
    52
    44
See reviews for
367
1,204
171
537
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (472)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Belfast
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 6, 2013

Travelling on business, I stayed in H10 Waterloo for 1 night. My experience was excellent. The hotel rooms are large and they have excellent amenities (free wifi, gym, flat screen tv).

Couldn't really fault anything and I will be recommending to colleagues and friends alike.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Scorpio1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, General Manager at H10 London Waterloo, responded to this review, February 8, 2013
Dear Guest,

Thank you so much for the feedback. I am happy that you have enjoyed all the amenities we provide in the hotel and that the experience you have was excellent.

Why not take advantage of our fantastic H10 Club membership to make your next stay an even special one than you already have had.

Kind regards,

Jorge Gil de Gomez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 3, 2013

we loved the hotel and it was a refreshing change to get there and find it was exactly as the sites pics,the staff were friendly and very welcoming and helpfull,the rooms were very nice with fantastic city veiws and the hotel was spotless the spa facilitys were small and limited but we were more than happy with them and enjoyed a nice sauna each night after a long day touring.We didnt use the hotel restarants but they did look very nice,i would be happy to recommend this hotel to anyone and will return again on further visits.

Room Tip: i would recommend a high floor with city veiw not street veiw
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank elizabeth c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 30, 2013

I stayed in this hotel for 4 nights for business and have to say that I had an amazing stay.

Being a seasoned traveller and have stayed in a number of London establishments, I have to state that this is the best hotel I have stayed in. Everything from the politeness, friendliness, professionalism of all staff was simply outstanding!


Dining - breakfast and evening meal was also exceptional. I was able to book on an half board basis and the value was incredible!!!

The only downside was being able to hear traffic noise in my room, however, you are in central London and this to a certain degree is to be expected. However, my experience was that fantastic, that the noise was a very minor issue.

Room Tip: I was in a corner room with had a lot of glass in, so maybe a room with not as much glass would be b...
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sooz775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, General Manager at H10 London Waterloo, responded to this review, February 8, 2013
Dear Guest,
Thank you very much for the positive feedback. Being a seasoned traveller, we are absolutely delighted that you regard our hotel as the best you have stayed in. The restaurant and kitchen team would also like to thank you for the lovely comments regarding the breakfast and dinner.
Regarding the issue with the noise from the street, I have passed this information on to our maintenance department who will look at ways to improve on this issue.
Thank you once again for the feedback, and we hope to see you again soon!
Kind regards,
Jorge Gil de Gomez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 28, 2013 via mobile

Decent 'trendy' hotel with average amenities (wifi, flat screen tv, gym) for a 3 star hotel. However, there are very limited dining options nearby and the hotel restaurant is terrible. The staff does not speak or understand English very well and the cleaning crew does not respect the Do not disturb sign. The rooms get very hot even with the window open. It's impossible to catch a can unless you order ahead of time so be prepared to walk atleast a mile to the Tube to find anything decent in the way of food or transport options. If you are only staying one night and you are not picky, it will do. But if you can, stay elsewhere!!!!

  • Stayed January 2013
    • 2 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Engineerkirsten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, General Manager at H10 London Waterloo, responded to this review, February 8, 2013
Dear guest,
Thank you for the constructive feedback. We aim to improve all aspects of our service and your comments have given us the opportunity to investigate your concerns with the seriousness they deserve. We have passed all the relevant information on to the various departments, who have apologized and will look to improve for all future guests.

Kind regards,
Jorge Gil de Gomez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed January 28, 2013

I used this hotel when undergoing treatment at nearby St Thomas's hospital and it was a real find. The hotel is clean, modern with all the facilities you would expect but at an exceptional price. I could not fault the amenities from the public space to the actual room, which had a great view towards the Thames and London eye. It is close to Waterloo station and a stones throw from the major tourist attractions. I will certainly be using again either for business or a personal visit to London

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, General Manager at H10 London Waterloo, responded to this review, February 8, 2013
Dear guest,
First and foremost, thank you for choosing the H10 London Waterloo Hotel for you stay and sharing your experience. We are delighted that you had a good time at the hotel and that you enjoyed the amenities we provide. Why not take advantage of our fantastic H10 Club membership to make your next stay an even special one than you already have had.
Hope to see you again soon!
Kind regards,
Jorge Gil de Gomez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 28, 2013

We stayed here for 2nights (fri and sat). I was quite surprised by the size of it as some of the pics I had looked at made it look quite big- its not but please dont let that put you off because it is beautiful. Our room was on the third floor and although the view was nothing to speak of the room was lovely and very modern! The bathroom was fab! 2 showers - 1 from the wall and another from the celing. It was extremely clean and comfortable.

The hotel staff were by far some of the best I have ever had the opportunity to deal with. Nothing was too much trouble and it was clear that customer service training is high on their agenda.

This hotel is a short walk from Waterloo station and we will certainly be using it as our London base from now on!

The only negative thing I would have to say is that I was dissappointed with the breakfast. I read other reviews who said it was 5* so decided to give it a go. It was £34 for the both of us and while the selection was plentiful I was disappointed with the hot food selection. We were in a hurry but while we were there the hot food containers were almost empty and what was left had completely dried up so we ended up paying £34 (which in my opinion is over priced) and still left hungry - This will not put me off though. I will certainly be returning but I wont be having the breakfast again.

Thank you for a lovely stay.

Room Tip: We stayed in 313- no view but lovely room!!
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Cait123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, General Manager at H10 London Waterloo, responded to this review, February 8, 2013
Dear Guest,
Thank you for sharing your experience about the H10 London Waterloo. We are delighted that you have had such a wonderful time at the hotel, and that our customer service is of a high standard.
Regarding your experience at breakfast, I am sorry to hear about this, as we strive to provide the best breakfast in London. I have passed this information to the relevant department, who will look at ways to improve this for future guests.
As you plan to come back, why not take advantage of our fantastic H10 Club membership to make your next stay an even special one than you already have had.
Kind regards and see you soon!
Jorge Gil de Gomez
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these London hotels
Show Prices
Show Prices
Show Prices
Days Hotel London- Waterloo
#387 of 1,066 in London
4.0 of 5 stars 2,167 reviews
Southbank
Park Plaza Westminster Bridge London
London Bridge
Ibis London Blackfriars
Ibis London Blackfriars
#223 of 1,066 in London
4.5 of 5 stars 2,629 reviews
Show Prices
Show Prices
Show Prices

Been to H10 London Waterloo? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about H10 London Waterloo

Property: H10 London Waterloo
Address: 284 to 302 Waterloo Road, London SE1 8RQ, England
Phone Number:
Location: United Kingdom > England > London > London Bridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#44 Spa Hotel in London
#81 Business Hotel in London
#107 Romantic Hotel in London
#118 Family Hotel in London
#136 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — H10 London Waterloo 4*
Number of rooms: 177
Official Description (provided by the hotel):
The 4 star H10 London Waterloo Hotel, part of the Spanish H10 group, comprises 177 fine and contemporary rooms, exceptional customer service and unique dining experiences. With elegant Westminster to the right and The London Eye to the left, H10 London Waterloo Hotel is perfectly positioned within walking distance of London's finest attractions, theatre-land and shopping destinations. Boasting exquisite views of The Shard, the hotel offers a world renowned breakfast buffet, DeSPAcio spa facilities and individually designed event spaces. Guests can expect to enjoy outstanding hospitality, unforgettable experiences in the award winning 302 Restaurant and delicious cocktails in The Waterloo Sky bar, complimented by impressive views of London's City centre. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Orbitz, Odigeo, HotelTravel.com, Hotwire, Agoda, Travelocity and Jetsetter so you can book your H10 London Waterloo reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
h10 London Waterloo Hotel London
H10 London Waterloo England

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing