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H10 London Waterloo
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Reviews (3,468)
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Reviewed January 28, 2013 via mobile

Decent 'trendy' hotel with average amenities (wifi, flat screen tv, gym) for a 3 star hotel. However, there are very limited dining options nearby and the hotel restaurant is terrible. The staff does not speak or understand English very well and the cleaning crew does not respect the Do not disturb sign. The rooms get very hot even with the window open. It's impossible to catch a can unless you order ahead of time so be prepared to walk atleast a mile to the Tube to find anything decent in the way of food or transport options. If you are only staying one night and you are not picky, it will do. But if you can, stay elsewhere!!!!

  • Stayed: January 2013
    • Value
    • Location
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1  Thank Engineerkirsten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, General Manager at H10 London Waterloo, responded to this reviewResponded February 8, 2013

Dear guest,
Thank you for the constructive feedback. We aim to improve all aspects of our service and your comments have given us the opportunity to investigate your concerns with the seriousness they deserve. We have passed all the relevant information on to the various departments, who have apologized and will look to improve for all future guests.

Kind regards,
Jorge Gil de Gomez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2013

I used this hotel when undergoing treatment at nearby St Thomas's hospital and it was a real find. The hotel is clean, modern with all the facilities you would expect but at an exceptional price. I could not fault the amenities from the public space to the actual room, which had a great view towards the Thames and London eye. It is close to Waterloo station and a stones throw from the major tourist attractions. I will certainly be using again either for business or a personal visit to London

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
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1  Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, General Manager at H10 London Waterloo, responded to this reviewResponded February 8, 2013

Dear guest,
First and foremost, thank you for choosing the H10 London Waterloo Hotel for you stay and sharing your experience. We are delighted that you had a good time at the hotel and that you enjoyed the amenities we provide. Why not take advantage of our fantastic H10 Club membership to make your next stay an even special one than you already have had.
Hope to see you again soon!
Kind regards,
Jorge Gil de Gomez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2013

We stayed here for 2nights (fri and sat). I was quite surprised by the size of it as some of the pics I had looked at made it look quite big- its not but please dont let that put you off because it is beautiful. Our room was on the third floor and although the view was nothing to speak of the room was lovely and very modern! The bathroom was fab! 2 showers - 1 from the wall and another from the celing. It was extremely clean and comfortable.

The hotel staff were by far some of the best I have ever had the opportunity to deal with. Nothing was too much trouble and it was clear that customer service training is high on their agenda.

This hotel is a short walk from Waterloo station and we will certainly be using it as our London base from now on!

The only negative thing I would have to say is that I was dissappointed with the breakfast. I read other reviews who said it was 5* so decided to give it a go. It was £34 for the both of us and while the selection was plentiful I was disappointed with the hot food selection. We were in a hurry but while we were there the hot food containers were almost empty and what was left had completely dried up so we ended up paying £34 (which in my opinion is over priced) and still left hungry - This will not put me off though. I will certainly be returning but I wont be having the breakfast again.

Thank you for a lovely stay.

Room Tip: We stayed in 313- no view but lovely room!!
  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cait123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, General Manager at H10 London Waterloo, responded to this reviewResponded February 8, 2013

Dear Guest,
Thank you for sharing your experience about the H10 London Waterloo. We are delighted that you have had such a wonderful time at the hotel, and that our customer service is of a high standard.
Regarding your experience at breakfast, I am sorry to hear about this, as we strive to provide the best breakfast in London. I have passed this information to the relevant department, who will look at ways to improve this for future guests.
As you plan to come back, why not take advantage of our fantastic H10 Club membership to make your next stay an even special one than you already have had.
Kind regards and see you soon!
Jorge Gil de Gomez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2013

Came here for a meeting, found the hotel to be very reasonable, well kept, and close to many tubes. Also a great place to walk the city from. Breakfast was fresh, diverse and plentiful. I would come back here again in a heartbeat.

Room Tip: It's a city, so high floors are always recommended
  • Stayed: January 2013, traveled on business
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1  Thank David Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, General Manager at H10 London Waterloo, responded to this reviewResponded February 4, 2013

Dear Guest,
Thank you for the positive feedback.
We are happy that you have found the breakfast to be diverse and plentiful, as we strive to provide the best breakfast in London.
We are delighted that you would want to come back to the H10 London Waterloo, so why not take advantage of our fantastic H10 Club membership to make your stay even better than you have already had.
Kind regards,
Jorge Gil de Gomez

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2013

At first appearance, the H10 London Waterloo Hotel looks great. Modern building, convenient access to 2 London Underground stations, etc.

However, as a very frequent business traveler, the H10 Hotel fell very far below my expectations, especially in terms of amenities that are absolute requirements for doing business on the road. Although the bandwidth of the hotels wired and WIFI internet access is acceptable, it is absolutely unacceptable to selectively block certain ranges of internet domains and IP addresses as well as internet ports commonly used for remote e-mail access and VPN (virtual private network) access required by many companies for their business travelers for security purposes. I was part of an industry group staying at this hotel and several other guests in our group experienced the same issues trying to access their corporate VPNs and e-mail. Although the hotel's management was “sympathetic” they were unable to do anything to remedy the problem. Apparently all such decisions related to “IT services” are made by a corporate management in Spain. The recommendation of the hotel's management? Go look for a Starbucks to get your internet access, not even an offer of some discount or a free meal or even a drink to compensate for the terrible inconvenience (I was booked for six nights at this location!).

Other issues:

The room was equipped with a good wide-screen TV, A/V connections, an iPhone-compatible clock radio, etc., but there wasn't a comfortable chair in the room. The “desk chair” was more suitable for patio furniture than a chair from which one could sit at a desk and get work done.

One very small bar of soap for both the bathroom sink and the bath.

Bring your own box of tissues. The hotel provides a tiny box with only TWO tissues in it. Forget about the third sneeze unless you like using very rough toilet paper!

No wash cloths!

Fortunately, the bed was comfortable if you like exceptionally firm mattresses (I do).

Although this hotel claims to be a four star hotel, I rank it at two stars or less by ANY standards in the United States. I would take a Hampton Inn or a Courtyard by Marriott over this place any day!

Room Tip: Avoid the rooms facing Waterloo Road. There is a tremendous amount of road noise and the building architecture and windows don't seem to be able to filter out that noise. (This is from someone who can easily sleep in aircraft and subways!)
  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Dov I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H10HLW, General Manager at H10 London Waterloo, responded to this reviewResponded February 4, 2013

Dear Guest,

Thank you for the constructive feedback. We strive to provide the best service to all our guests, and if this was not to the standard you were expecting, we apologise profusely. We have very strict firewalls placed on our servers to ensure maximum security.

This is the first occurrence in the 3 years that we have been opened, and various people have been able to access their VPN’s, so we will pass this information over to the concerning departments and to see if there is way that we can rectify this issue. As we could not get the full access due to these restrictions, we only suggested various other alternatives.

Regarding the amenities, we provide a wide range of amenities, more than many of the hotels in London. If you required any more amenities, such as wash cloths and soap, we have a lot readily available at your request.

Once again, thank you for the feedback and we look to improve our services for all future guests.
Kind regards,
Jorge Gil de Gomez

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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