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“A fabulous night”

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W London Leicester Square
Ranked #395 of 1,090 Hotels in London
London
Level Contributor
131 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
“A fabulous night”
5 of 5 bubbles Reviewed September 29, 2012

We booked 3 rooms at W as we were celebrating a significant birthday of my partner. W joined in the fun by decorating our room before we arrived and ensured the check in process was smooth and relaxed. The rooms are up to the frivolous and comfortable standard W is known for around the world. The staff, in particular Roberto and the door men, were very friendly and ensured, among other things, that our bags were deposited in our rooms after a taxi they arranged collected us at home took us to dinner elsewhere. All in all a fabulous night!

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sophi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian C, General Manager at W London Leicester Square, responded to this review, October 3, 2012
Dear Isabella,

Thank you for sharing your feedback regarding your recent visit to W London. I’m really happy to hear that your partner had a special birthday at W London.

It’s great that you enjoyed some birthday fun here and I will pass on your thanks to Roberto and the team.

See you again soon.

Warm Regards,
Ian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,912 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (491)
Date | Rating
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English first
London, United Kingdom
Level Contributor
149 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 bubbles Reviewed September 28, 2012

Wow! What a hotel!

Great deco, really good service and great value!

The bar at reception level worth a visit, good drinks list and overlooks Leicester Square.
We stayed in a high floor room overlooking the Square and it was lovely. The room and en-suite very modern & chic with the sink/basic in an island in the room! The room was spacious and comfortable with good amenities.

We enjoyed our stay there and would definitely stay with the W again. Lovely!

Room Tip: Ask for high room overlooking Leicester Square
See more room tips
  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fierce-Spicy-Chilli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian C, General Manager at W London Leicester Square, responded to this review, October 3, 2012
Dear Fierce Chilli,

Thank you for sharing your feedback regarding your recent stay at W London Leicester Square. I am really pleased to hear that you had an enjoyable time with us.

It’s great that you appreciated our W Lounge bar and the décor of the hotel.

I hope we see you again shortly.

Warm Regards,
Ian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed September 26, 2012

When traveling you always hope for the best but realize that things happen that may make the trip less enjoyable.....we stayed at the W London Sep 23, 2012 for 3 nights and loved every second...here is our story:

After a LONG flight arrived at the hotel mid afternoon and as Starwoods members were told that we were going to be upgraded. George who took care of us at the front desk made sure we were totally happy and patiently answered all of our questions.

The room, as expected was perfect...clean, very modern and also very quiet!! The location of the hotel was ideal as in the immediate area there were tons of shopping, restaurants, pubs and theatres . Only steps away was the tube station and the meeting place of the "Hop on hop off tour" . Even the MAPLE LEAF (Canadian pub) was a 10 minute walk!

The service in the lounge was great as was the food and the service in the 'Spice Market' where we had a great breakfast.

George our 'front desk' guy was leaving for home one night and we mentioned to him that we had a problem getting into our room- he took off his jacket and immediately found the issue was the battery in our door had died. He instructed us to go the lounge and have a couple of drinks on him while they fixed it....we did and soon were told everything was fixed. Thank you George!!

We are thankful for the quality that Starwoods continues to maintain -NO matter what part of the world you travel to. Thank you Starwoods, W London and yes...George for the great stay in London!!!

  • Stayed September 2012, traveled as a couple
    • Service
Helpful?
3 Thank holidaychaser2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian C, General Manager at W London Leicester Square, responded to this review, October 3, 2012
Dear Holiday Chaser,

Thank you for sharing your feedback regarding your recent stay at W London Leicester Square. I am very glad to hear that you experienced a wonderful stay with us.

We are very proud of our hard working front desk team and I am happy that George made your stay that extra bit special.

I will certainly pass on your kind comments which I am sure he will be delighted to hear.

Warm Regards,
Ian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 25, 2012

This hotel really rocks, but it comes at a price. I love W hotels and have visited a lot in the States. This is a very new one and one does notice that everything is still looking amazing and fresh. But I found the rooms quite small and expensive, but then again, the location was the best!

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brenda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian C, General Manager at W London Leicester Square, responded to this review, October 3, 2012
Dear Brenda,

Thank you for sharing your feedback at W London Leicester Square. I am glad to hear that you enjoyed your stay.

Regarding the price, we do find that our prices are very competitive and in line with other 5 star hotels in Central London.

We also try to maximise space through the design features of the bedrooms such as the multi-functional vanity unit.

On a positive note, I am glad that you did appreciate our central location and the appearance of our shiny hotel.

I hope to see you return to visit us soon.

Warm Regards
Ian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brasília
Level Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed September 23, 2012

The hotel can only be visit if you are alone or if you have complete intimacy with your travel mate. No privace to wash your hand or brush your tooth. If you do not care for this, the hotel is wonderful. Nice staff, great music at the lounge and bars and a hot club on weekends. Besides the location is great if you want to reach Old and New Bond St, Trafalgar and Oxford St in some minutes.

  • Stayed May 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Miriam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
101 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
3 of 5 bubbles Reviewed September 23, 2012

Could be better. It's great in terms of location being in Leicester Square and just 2 minutes walk to the London Underground, just next to London Chinatown, just on top of the M&M store, 5 minutes away from Regent and Piccadilly street. The location of W London could not be more central.

Anyway, we took a corner room which was nice. I was a little disappointed with the service standards because its inconsistent. Having stayed at the W Koh Samui and W Taipei, the service standards here lack in comparison. We had turned down service the first night but none the second night. Amenities were not replenished.

If not for the location, I would consider the service a let down. At least the bellboys were good.

Tip: it's not easy to find the W as the entrance is on one side. Just google the hotel first so that you have an idea what it looks like.

The concept of W London being like a huge nightclub is novel. Just a little more consistent service please guys.

Room Tip: Higher floors. Corner room for more space.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank purple_dots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
42 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed September 23, 2012 via mobile

The W experience tends to polarise people - you don't have to be young and cool to stay here, but you do need to appreciate it's a Rockstar experience. Rooms are in many ways impractical with open bathroom, but it's a fun change. I had no problem with noise either, despite being on the 2nd floor which is part open to the bar. Staff are fantastic and super hot to boot so no complaints from me. Be back in a heartbeat.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MmeParker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ian C, General Manager at W London Leicester Square, responded to this review, October 2, 2012
Dear MmeParker,

Thank you for sharing your feedback regarding your recent visit to W London Leicester Square. I am happy to hear that you had a great stay.

It’s nice to know that you get the W brand and that you appreciated our friendly staff.

See you next time.

Regards,
Ian
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W London Leicester Square

Property: W London Leicester Square
Address: London Leicester Square London Leicester Square 10 Wardour Street, London W1D 6QF, England
Phone Number:
Location: United Kingdom > England > London > Soho , Leicester Square / Shaftesbury Avenue
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#64 Spa Hotel in London
#279 Luxury Hotel in London
#318 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — W London Leicester Square 5*
Number of rooms: 192
Official Description (provided by the hotel):
Sophisticated and quirky, glamorous and decadent, W London - Leicester Square crystallizes the quintessential dual personality of the British soul. Located steps away from theatre land, the catwalks of Brewer Street and Soho’s electric nightlife, the hotel - like the city itself - is a bold contrast of themes, colors, textures and characters. Experience luxury comfort and the vibrant decor of our rooms and suites, your ultimate pit stop. ... more   less 
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Also Known As:
w London Leicester Square Hotel London
W London Leicester Square England

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