I've been staying here on and off over the last few years (when I can't get into my preferred London hotel in W9). The rooms were cheap but good and I could get a meal and work on my laptop in the bar; met a few locals and generally was looked after well by friendly staff. Sometimes there were failings in the booking system but nothing catastrophic. However with my latest booking I turned up tired and hungry after travelling from Scotland and was told there was no booking. I had booked by phone and been given a price and room number which had all been agreed and confirmed. When I arrived I was told my booking had been changed to another hotel, in Kilburn (clearly an improvised lie) and the barmaid handling my booking was not able to help me, but kept phoning someone for instruction while I waited, eventually without being given a room, or an apology, or compensation. I found a room at The Edward Hotel near Paddington which was a little more pricey but stunningly efficient in comparison, nearer the centre of town and restaurants, tube stations etc. I won't be coming back after this total failure of service. Beware.
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- Also Known As:
- The William Iv Hotel London
- The William IV London, England