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“Definite teething problems”

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Park Plaza Westminster Bridge London
Ranked #204 of 1,063 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Bristol, United Kingdom
Level Contributor
28 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Definite teething problems”
Reviewed May 2, 2010

At the suggestion of another reviewer, we used upark behind the hotel for £15 for 24 hours, very good value for central London and very close to the hotel.

We had booked a studio with an 'iconic' view of Big Ben and Houses of parliament. Check in started badly, it was busy (which the hotel could not help) but the two chaps that were there to manage guests were just hanging around rather than managing the desks and people were queue jumping.

After rather a long wait were were allocated our suite on the 11th floor, got to the suite and accessed the room to find that it was empty, but obviously occupied, as the spare bed was out and there was clothing scattered about.

Back down to reception, a feeble apology and given rooms to another suite on the 12th floor. It didn't have the 'iconic' view (was down the river towards festival hall), but everything else was fine – until it started raining. There must have been some rainwater collection piping behind the bedroom wall, it sounded like a waterfall behind there, no chance we would have got any sleep.

I rang downstairs this time, told someone would call me, which to be fair, happened within 5 minutes. A guest relations manager rang, and I wouldn't say he didn't believe me, but wanted to hear it for himself, said he would come up – 40 minutes of waiting and a phone call to prompt some action later he was in the room and agreed that we couldn't stay there. It was a bank holiday weekend, so he couldn't promise us another room and said we may have to move to another Park Plaza – not ideal, but I didn't fancy the 110 mile drive back home at that point.

Fortunately he rang 5 minutes later, they did have a room that would be ready in 20 minutes and true to his word, we were moved in 20 minutes to a room, now on the 6th floor, with an 'iconic' view of a road junction and some offices. After 5 minutes my wife noticed that near the window there was a smell that could be best describe as urine. If we weren't more optimistic I would have thought that someone had urinated against the window and soaked the carpet. A lengthy spray of perfume masked it for most of the night.

As you'll read on other reports, the room is fine, sofa is for sitting rather than relaxing (not that comfortable), bathroom is nice enough, although the shower cubicle is on the small side, bed is comfortable, but definitely more pillows required (housekeeping sorted this out in minutes). Again, as per other reports, lighting system is confusing – whilst switches are labelled, you'll turn one on and another will go out, it takes some random button pressing to get what you want.

Breakfast was fine, the sort of quality buffet you'd expect from an international hotel chain. The staff were all very friendly and helpful. We were surprised at how busy it was at 7.30am on a Sunday, could imagine 9am would be bedlam.

In all, we wasted an awful lot of time queuing, changing rooms and hanging around for management to sort things out, because of this we were late showering and meeting friends, we really did find all that quite stressful. On the upside, the rooms were nice, the location is very good and the breakfast staff were a real asset to the place.

  • Stayed May 2010, traveled as a couple
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Helpful?
Thank matt_robertson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Portsmouth, United Kingdom
Level Contributor
98 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed May 2, 2010

This hotel was excellent. As soon as we entered the hotel we were greeted by a bell hop/porter who pointed us in the direction of the reception and offered to take our luggage, we declined as we only had overnight bags. As other reviewers have stated, it was quite dim in the lobby but not so you can`t see. It was all very modern and clean, the reception was fully manned as it was a popular check in time but we weren`t kept waiting long as there was plenty of staff available. We were swiftly checked in with no problems and given our complimentary bottle of wine (we booked a deal through TravelZoo and were worried on arrival whether it would be honoured as this has happened before).

The whole hotel was clean, our room was immaculate and spacious. The bathroom was both clean and large, the towels were also quite large which I like as hate hotels were the towels are tiny and leave little to the imagination. We had an atrium view room which wasn`t really a view. There was nothing in the atrium and it also let in very little light, this wasn`t an issue because unlike most hotel rooms this one was extremely well lit, not much natural light but wasn`t an issue as we weren`t planning on spending a great deal of time in the room. With the curtains closed and the lack of light it meant that it was pitch black with the lights off which is good for sleeping as meant we weren`t awakened early in the morning. The only drawback was the temperature in the hotel. Above the lobby it seemed to be extremely hot. The room was very hot, we had the air con on the lowest setting but it made hardly any difference. We had it on overnight and it was so hot so made it quite uncomfortable to sleep, we both had a very restless night because of this. It wouldn`t have been too bad if you were there as a couple as you could have not worn PJs but I was there with friends so we just had to sleep on top of the covers to try and stay cool.

We went for a drink in the bar on the lobby floor and the service was very efficient but same as other hotels the rates for the drinks was very expensive. We had a drink in the cafe on the ground floor and the price of the coffee was very reasonable especially compared to the bar upstairs. Breakfast was excellent, buffet style, lots of choice and fresh. It was brilliant. We managed to hit breakfast at the right time so we didn`t queue but be warned the queue got very large very quickly as we sat eating. If you don`t want to eat in the hotel there are plenty of cafes between the hotel and the london eye. There is live music every night in the bar but we didn`t sample itso unsure of the quality.

The location is excellent, you can actually see Big Ben from the lobby and it is a five minute walk from Waterloo station and right across the bridge from Westminster station. Ideally located for sight seeing or stsying for business. We needed a taxi to go out for dinner and although they were helpful and proactive in finding one it took a while so I would recommend perhaps booking one earlier in the day.

Overall a great stay and I would recommend it to anyone for any reason. The staff were friendly and couldn`t do enough.

  • Stayed April 2010, traveled with friends
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Helpful?
Thank Nicky484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth
Level Contributor
255 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed May 1, 2010

Stayed here with my wife and two other couples for a weekend. The hotel is in a fantastic location, a short walk from Waterloo Station and within walking distance of cental London attractions.
The rooms were very clean, with very cofortabe beds and good flat screen TV,s.
The hotel is new and the pool was not yet open.
All the staff we met were very polite and helpful and ther is a very good buffet breakfast served from 7 to 11.
We received an excellent rate for the weekend with a Travelzoo offer which also included a free bottle of wine. Presumably because the hotel was new and needs to "spread the word".
I would gladly stay here again and recommend it to others.

  • Stayed April 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnnyGPortsmouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 30, 2010

really nice hotel, excellent location opposite westminster bridge. you can walk on to the south bank in 1 min. Room was beautiful. No view you have to pay extra for that, but at the special price of 88 a night a complete bargin in london.

the gym was being refurnished. Once that is done it will probably put up it's prices

  • Stayed April 2010, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank skjdas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
essex
2 reviews
Reviewed April 30, 2010

Better than the Bellagio says it all really its trendy, lovely sights ,loads to do at a stone throws away

  • Stayed April 2010, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
Thank Mason1essex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abingdon, United Kingdom
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 29, 2010

I stayed here on 27th April 2010. The hotel is amazing and the staff were friendly but you could tell they were new as they were slightly unsure of things. The room was very spacious and the bed was extremely comfortable. The biggest let down was the maids trying to come in twice in the morning and drilling going on at 7.00am for a bit. But overall the hotel is one of the best i've stayed in and i'm sure once it's all fully up and running it will be amazing. I would definitely stay here again in the future

  • Stayed April 2010, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank timmcgrath1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 29, 2010

This is a nice new hotel in a great location. The staff are very friendly and helpful. It is very modern and the lighting is low - if you have trouble with this you might find this hotel a struggle.

The rooms are well designed and stylishly appointed, though its a triumph of fashion over function as the sink (in the kitchenette) is under a cupboard so you bang your head! Also the large picture of the lady's head on the wardrobe will soon date. All the gizmos you would expect with the most confusing lighting system ever. Great views though.

The bad. Despite calling ahead twice and being told on arrival all was ready, the beds for our children were not. The cot arrived quickly enough, but the sofe bed took over 7.5 hours to be sorted despite 4 calls (we were out some of the time) which seriously upset bedtime. I complained at reception and was given an apology, but I had the feeling no one was interested.

Under the double bed was filthy. thick with dust.

The breakfast and the staff were otherwise a delight.

When the pool and spa open and they sort this issues this will be a great, well placed hotel

  • Stayed April 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yelekreb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Plaza Westminster Bridge London

Property: Park Plaza Westminster Bridge London
Address: 200 Westminster Bridge Road, London SE1 7UT, England
Phone Number:
Location: United Kingdom > England > London > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in London
#45 Spa Hotel in London
#83 Family Hotel in London
#94 Business Hotel in London
#101 Romantic Hotel in London
#157 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Plaza Westminster Bridge London 4*
Number of rooms: 1019
Official Description (provided by the hotel):
Art meets design in the grand Park Plaza Westminster Bridge London. From its iconic position opposite Big Ben and the Houses of Parliament, the hotel places London's finest landmarks at your fingertips. The London Eye, Big Ben, London Dungeons, the London Aquarium, and the city's finest theatres, restaurants and bars are just a few steps away. A choice of tastefully conceived and breathtakingly executed guestrooms and suites includes large Studio Rooms with a bedroom, bathroom, kitchenette and living space with pull-out sofa bed, which is perfect for family stays. On the hotel's highest floors, enhanced amenities and extra space are on offer in the chic Penthouses and Suites, some of which have split-level duplex accommodation, balconies and panoramic city views. Brasserie Joël presents delicious French cuisine with seasonal specialties, while Ichi Sushi & Sashimi offers a true taste of Tokyo. 1WB Lounge & Patisserie is the place for afternoon tea and light bites, Primo Bar comes alive every evening with live music and sophisticated cocktails, and Espressamente Illy serves authentic Italian coffees. Unique among central London hotels, Park Plaza Westminster Bridge London boasts a fitness centre with 15-metre pool and Europe's only Mandara Spa, an exquisite oasis of Balinese calm. Nine treatment rooms, a manicure and pedicure area and relaxation lounge combine to offer indulgent pampering with the finest spa products. ... more   less 
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Also Known As:
Park Plaza Westminster Bridge London Hotel London
Park Plaza Westminster Bridge London England

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