At the suggestion of another reviewer, we used upark behind the hotel for £15 for 24 hours, very good value for central London and very close to the hotel.
We had booked a studio with an 'iconic' view of Big Ben and Houses of parliament. Check in started badly, it was busy (which the hotel could not help) but the two chaps that were there to manage guests were just hanging around rather than managing the desks and people were queue jumping.
After rather a long wait were were allocated our suite on the 11th floor, got to the suite and accessed the room to find that it was empty, but obviously occupied, as the spare bed was out and there was clothing scattered about.
Back down to reception, a feeble apology and given rooms to another suite on the 12th floor. It didn't have the 'iconic' view (was down the river towards festival hall), but everything else was fine – until it started raining. There must have been some rainwater collection piping behind the bedroom wall, it sounded like a waterfall behind there, no chance we would have got any sleep.
I rang downstairs this time, told someone would call me, which to be fair, happened within 5 minutes. A guest relations manager rang, and I wouldn't say he didn't believe me, but wanted to hear it for himself, said he would come up – 40 minutes of waiting and a phone call to prompt some action later he was in the room and agreed that we couldn't stay there. It was a bank holiday weekend, so he couldn't promise us another room and said we may have to move to another Park Plaza – not ideal, but I didn't fancy the 110 mile drive back home at that point.
Fortunately he rang 5 minutes later, they did have a room that would be ready in 20 minutes and true to his word, we were moved in 20 minutes to a room, now on the 6th floor, with an 'iconic' view of a road junction and some offices. After 5 minutes my wife noticed that near the window there was a smell that could be best describe as urine. If we weren't more optimistic I would have thought that someone had urinated against the window and soaked the carpet. A lengthy spray of perfume masked it for most of the night.
As you'll read on other reports, the room is fine, sofa is for sitting rather than relaxing (not that comfortable), bathroom is nice enough, although the shower cubicle is on the small side, bed is comfortable, but definitely more pillows required (housekeeping sorted this out in minutes). Again, as per other reports, lighting system is confusing – whilst switches are labelled, you'll turn one on and another will go out, it takes some random button pressing to get what you want.
Breakfast was fine, the sort of quality buffet you'd expect from an international hotel chain. The staff were all very friendly and helpful. We were surprised at how busy it was at 7.30am on a Sunday, could imagine 9am would be bedlam.
In all, we wasted an awful lot of time queuing, changing rooms and hanging around for management to sort things out, because of this we were late showering and meeting friends, we really did find all that quite stressful. On the upside, the rooms were nice, the location is very good and the breakfast staff were a real asset to the place.
- Official Description (provided by the hotel):
- Art meets design in the grand Park Plaza Westminster Bridge London. From its iconic position opposite Big Ben and the Houses of Parliament, the hotel places London's finest landmarks at your fingertips. The London Eye, Big Ben, London Dungeons, the London Aquarium, and the city's finest theatres, restaurants and bars are just a few steps away. A choice of tastefully conceived and breathtakingly executed guestrooms and suites includes large Studio Rooms with a bedroom, bathroom, kitchenette and living space with pull-out sofa bed, which is perfect for family stays. On the hotel's highest floors, enhanced amenities and extra space are on offer in the chic Penthouses and Suites, some of which have split-level duplex accommodation, balconies and panoramic city views. Brasserie Joël presents delicious French cuisine with seasonal specialties, while Ichi Sushi & Sashimi offers a true taste of Tokyo. 1WB Lounge & Patisserie is the place for afternoon tea and light bites, Primo Bar comes alive every evening with live music and sophisticated cocktails, and Espressamente Illy serves authentic Italian coffees. Unique among central London hotels, Park Plaza Westminster Bridge London boasts a fitness centre with 15-metre pool and Europe's only Mandara Spa, an exquisite oasis of Balinese calm. Nine treatment rooms, a manicure and pedicure area and relaxation lounge combine to offer indulgent pampering with the finest spa products. ... more less
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- Also Known As:
- Park Plaza Westminster Bridge London Hotel London
- Park Plaza Westminster Bridge London England