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Park Plaza Westminster Bridge London
Ranked #190 of 1,088 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Cardiff, United Kingdom
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Great”
Reviewed March 25, 2014 via mobile

We visited for my husbands birthday for 3 nights there was a mix up with the room when we arrived as had been given twin beds and not a double as requested, this was put right after a little wait , we only used the hotel as a base and it was a great location for us to see all the sights staff seemed attentive but we didn't really need them would go back and stay mainly due to location

Stayed February 2014, traveled as a couple
Helpful?
1 Thank Rach1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, March 27, 2014
Thank you for your review Rach1973 and for choosing our hotel for your special stay.

I’m glad we were able to accommodate your request upon check in for a double room as requests are not guaranteed and are subject to availability upon check in.

Thank you for your recommendation and I hope we can welcome you back again soon.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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15,321 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2,288)
Date | Rating
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English first
Charlotte, North Carolina
1 review
Reviewed March 25, 2014

We arrived early , around 8 am, and even though check in was not till 2 the front desk employee not only check us in but gave us an upgrade free of charge to a studio room. The room was flawless. Also they even gave my girlfriend a toothbrush and toothpaste since she forgot hers. Great location for sightseeing. Will definitely go back if I return to London

Room Tip: Get a studio if you can.
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dimitri P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, March 27, 2014
Thank you Dimitri P, I’m pleased we were able to check you in early in the morning as well as providing a complimentary upgrade, it’s always our pleasure to do so when occupancy levels allow us to.

We’re pleased you enjoyed our great central location in one of our comfy rooms and we were only too happy to assist with the items that were forgotten.

I hope we willl be able to welcome you back on your next visit to London.

Regards,
Hasham Soliman
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
2 reviews
Reviewed March 24, 2014

No doubt it was a great decision of choosing this hotel to put up along with ma whole family especially when we were there to attend a wedding. All i wanna say is all staff is doing a great job to make to make the guest's stay comfortable. Front desk staff gave there 100 percent to make us feel like at home. There efforts were fully backed by other staffs as well. Thank you guys.. ty for making us feel like at home. Gonna plan our next trip soon and for sure this hotel is the first and last choice for us.

Room Tip: Though i haven't seen other types.. but i'm sure all must be good to put up.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank welove2roam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, March 25, 2014
Dear welove2roam,

Thank you for posting your awesome review!

We are thrilled you enjoyed your time with us and that our passion for delivering a great guest experience shone through during your stay with us.

We can’t wait to welcome you and your friends and family back, it would be our pleasure to serve you again.

Thank you for your recommendation.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 24, 2014

First off, the positives: Great location close to transit and several major attractions; new and modern interior and impressive lobby, nice pool. The negatives: Aloof staff (which seems to be a theme upon browsing reviews), property is becoming quickly "worn" despite being relatively new, small and ill-equipped gym given number of rooms in the hotel, very variable views and noise levels in rooms depending on floor (sweeping views of Big Ben vs. looking directly into another building with constant ambulance noise), etc. Specifics: Reserved a studio room with 2 beds for 4 nights for the first leg of a London-Paris trip with my mother (traveling from NYC). Upon check-in, we were assigned a room and given key cards, etc. Fortunately, before heading up I asked if the room had 2 beds. We were told: No--and that none were available. They then offered to change us to a room with a small sofa which made out into a bed, which we accepted with the promise that we would be switched the next day. We lived out of our suitcases the first night, and I slept off my jet lag on that uncomfortable sofa mattress--complete with a rubber sheet. They had promised to send someone up to make out the bed, which never happened, so I made myself. The next morning, we packed our bags and left them in the room with the promise that they would be moved to our new room between 2 and 4 pm. Upon returning to the front desk after 4 pm, we were told that we had been assigned room 474--but the room was not ready yet (Really? At 4:30 pm?). So we sat on a sofa in the lobby for nearly an hour and were finally given room on the 6th floor and told our bags would be moved shortly. An hour later in our new empty room with no bags, I used the key I still had to the old room and hauled up the bags myself. For all of our "trouble" after telling them we felt we should not have to pay for the first night, we were offered a "welcome kit" which was constituted a $10 bottle of wine and some pieces of fruit--with promises of "more" that she (the manager) would look into (surprise, surprise--the "more" never materialized). A piece of advice to Park Plaza: When you ruin the start of someone's vacation while demonstrating incompetence (albeit with excellent "lip service")--a cheap bottle of wine and some fruit do not suffice.

Room Tip: Get a high floor
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank dmasonmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, April 4, 2014
Dear dmasonmd,

I am sorry to read that you did not enjoy your stay with us and that we did not meet your expectations.

Thank you for your booking details which has allowed me the opportunity to review your comments.

As you have mentioned above, your booking was for a Studio room and not a Studio twin, and due to the hotel being full on your arrival regrettably we were unable to accommodate your request for a twin room that evening and made arrangements for your room move the next day. We encourage all our guests to review our room types prior to arrival on our Park Plaza Westminster Bridge website, this ensures they select the most appropriate room to prevent disappointment. I am sorry this was not the case for your booking.

My sincere apologies for the lapse in preparing the sofabed, I am currently investigating what happened to ensure this is not repeated.

My apologies too for the extended delay with your room move, our usual practice is not to confirm room numbers when moving guests (or indeed initial bookings) as the allocated room may change prior to the arrival due to unforeseen circumstances. Regrettably this is exactly what happened with your room and we therefore needed to allocate an alternative room.

Of course your review has been shared with the various departments were we fell short and I would like to assure you that they too are truly disappointed with this lapse of service you have received.

I am sorry to note you did not enjoy our gesture of goodwill and I do hope we will have the opportunity in the near future to welcome back to enjoy the true Park Plaza Westminster Bridge experience.

Regards,
Hasham Soliman
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed March 24, 2014 via mobile

Was an absolute amazing time, me and my fiancee felt welcomed and well looked after, we were waiting in the queue to check in and one of the managers pulled us aside so we could check in quicker, the room was spectacular, when i rung before i was told that it would be without a view but when we got there there was a good view of the London Eye, excellent value for money, would definitely recommend it, anyone who says this place is crap or anything like that don't know what they are on about. Special thanks to Michail for helping us check in quicker.

Stayed March 2014, traveled as a couple
Helpful?
Thank lrv6194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, March 25, 2014
Dear lrv6194,

Thank you for posting your review and for adding another 5 star review for our hotel.

We are delighted you had an amazing time with us and enjoyed a warm welcome and were well looked after.

We’re so pleased we were able to surprise you with a complimentary upgrade, we’re always pleased to do so when occupancy levels allows us to.

Thank you for your recommendation and I hope we can welcome you back soon....perhaps for your honeymoon or your first anniversary?!

Regards,
Hasham Soliman
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirkby Stephen, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 24, 2014

We stayed in the hotel for two nights last week and it was faultless. Every single staff member could not have been more friendly and helpful.
A fantastic location, with a view of Big Ben from our Bedroom window! minimal noise.

We will definitely be returning

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, March 25, 2014
Thank you Sarah H for your review and for adding another 5 star review for our hotel.

Our team continue to share their passion and enthusiasm to ensure all our guests enjoy such a wonderful experience with us, thank you for your kind words.

I hope we can welcome you back again soon.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Donegal Town, Ireland
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed March 23, 2014

Well if you are in London, stay here, the experience was fantastic with a staff to match their reputation! Rooms are spotlessly clean, and the staff were second to none. The hotel is very central to all the most popular sights and is only a few mins walk from the London Eye. The hotel could not do enough to please us and made my mums 70th a very special one, in fact, they made her feel very special by delivering a beautiful desert to cater for all three of us as a token to celebrate her birthday. We have never ever had that kind of special experience from a hotel, who sees hundreds of guests per day. She felt very very special and we have told everyone of the experience we had. I will most certainly return to this hotel. The food in the hotel is excellent, your staff are second to none and I can honestly say that there is nothing negative to right about my first trip to Park Plaza
. Keep up the good work!

Room Tip: If you are going for a special occasion, like we did, staying for our mothers 70th. We mentioned it...
See more room tips
  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tania1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this review, March 25, 2014
Thank you for your amazing review tania1965 following your first stay with us.

I have shared your comments with the entire team and we are all thrilled that we could make your very special stay even more special.

We’re so pleased you’ll be returning to us in the near future and we look forward to welcoming you back for another great stay.

Regards,
Hasham Soliman
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Westminster Bridge London

Property: Park Plaza Westminster Bridge London
Address: 200 Westminster Bridge Road, London SE1 7UT, England
Phone Number:
Location: United Kingdom > England > London > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in London
#43 Spa Hotel in London
#83 Family Hotel in London
#94 Business Hotel in London
#101 Romantic Hotel in London
#147 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Park Plaza Westminster Bridge London 4*
Number of rooms: 1019
Official Description (provided by the hotel):
Art meets design in the grand Park Plaza Westminster Bridge London. From its iconic position opposite Big Ben and the Houses of Parliament, the hotel places London's finest landmarks at your fingertips. The London Eye, Big Ben, London Dungeons, the London Aquarium, and the city's finest theatres, restaurants and bars are just a few steps away. A choice of tastefully conceived and breathtakingly executed guestrooms and suites includes large Studio Rooms with a bedroom, bathroom, kitchenette and living space with pull-out sofa bed, which is perfect for family stays. On the hotel's highest floors, enhanced amenities and extra space are on offer in the chic Penthouses and Suites, some of which have split-level duplex accommodation, balconies and panoramic city views. Brasserie Joël presents delicious French cuisine with seasonal specialities, while Ichi Sushi & Sashimi offers a true taste of Tokyo. 1WB Lounge & Patisserie is the place for afternoon tea and light bites, Primo Bar comes alive every evening with live music and sophisticated cocktails, and Espressamente Illy serves authentic Italian coffees. Unique among central London hotels, Park Plaza Westminster Bridge London boasts a fitness centre with 15-metre pool and Europe's only Mandara Spa, an exquisite oasis of Balinese calm. Nine treatment rooms, a manicure and pedicure area and relaxation lounge combine to offer indulgent pampering with the finest spa products. ... more   less 
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Also Known As:
Park Plaza Westminster Bridge London Hotel London
Park Plaza Westminster Bridge London England

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