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“Great location and views”

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Park Plaza Westminster Bridge London
Ranked #192 of 1,078 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Reviewed December 19, 2013

Stayed for 6 nights in a two room appt and enjoyed everything, the rooms were clean and quiet and well planned with the traveler in mind, spacious bedrooms and stunning views at night of Westminster Bridge and the Palace of Westminster. Breakfasts involved a long wait to be seated due to the hotel being fully booked which was a disappointment even though it was included in our price we only ate breakfast once, but there are some great places to eat within one hundred meters of the front doors and they suit most budgets. While I would stay again I wouldn't waste money on meals considering our first experience included two foreign objects (one was a four inch long two inch wide piece of plastic) in two consecutive meals combined with the long wait for breakfast seating really was off putting, hopefully they have gotten better but for us eating there will never be an option. The door staff were exceptional and couldn't have helped any more if they had wanted to, every question was greeted with a warm smile and a genuine willingness to help. It is easy to get anywhere via public transport or taxi from the hotel and of course there are a lot of places within a very comfortable 10-15 minute walking distance including London Eye, London Dungeons, Aquarium, Westminster bridge/palace/abby etc

Room Tip: If you are a first time traveler to London spend a little more for an iconic view room you wont be d...
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  • Stayed: March 2013, traveled with family
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Thank Wheretogofromhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded December 25, 2013

Dear Wheretogofromhere,

Thank you for your review, however I am of course very concerned to note your dining experience in Brasserie Joel and Illy. I have shared your comments with our Food and Beverage Manager and investigations have already begun our sincere apologies.

I am pleased to note that this did not mar your stay with us and you continued to enjoy one of our comfy rooms, our friendly staff and our great location.

We look forward to your return, for your next visit don’t forget we have a number of options for breakfast including enjoying breakfast in your room with no extra no tray charge.

Thank you for your recommendation and we look forward to seeing you again soon.

Regards,
Hasham Soliman
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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10,423 - 10,429 of 17,586 reviews

Reviewed December 19, 2013

I normally stay at the Park Plaza County Hall which is excellent, but they did not have any available rooms. This Park Plaza is just as good, if not better than County Hall.

We arrived quite late and had our room upgraded. The reception staff were lovely and helpful.

The suite we were given was superb and could not be faulted.

The hotel is close to Waterloo station and bars and restaurants nearby.

After our night out we drank in the bar, it is a nice place to have a drink and the bar staff were friendly.

Overall an excellent hotel, not particularly cheap but nothing is in London, and you do get what you pay for.

  • Stayed: December 2013, traveled as a couple
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1  Thank Shepperton510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded December 20, 2013

Dear Shepperton510,

Thank you for your review, glad you were able to stay with us on this occasion.

My team and I are pleased we were able to provide a lovely experience with a great upgrade as well. We’re always pleased to do so when we can.

I hope we'll be able to serve you again soon.

Regards,
Hasham Soliman
Hotel Manager

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Reviewed December 19, 2013

This is a very good hotel in an excellent location. It has Underground stations within a short walk and is well served by buses. It is a large, shiny, modern hotel and is generally well run by friendly staff.
We were upgraded to a studio room, which was a nice surprise, and the room was quite spacious, well furnished and clean. It was rather strange that the wardrobe space in a large room was barely adequate, but we got by. The bed was comfortable and the room was mainly quiet, with only the occasional siren intruding from the street. The rooms (we have stayed here before so know it is a regular problem) suffer from a strange light switching system, which seems to never do what you want it to. After four nights we were still trying to work out the logic of it. That apart this was a good room.
We were also a bit confused by the housekeeping staff. On one afternoon, about 18:00, a maid walked into our room without knocking, muttered something, and then left without doing anything. I have no idea what she wanted. Then the following day a different maid knocked at the door and called "ouse keeping". When I opened the door she simply walked away and I heard the same routine being repeated at a couple more rooms. What was that all about?
The restaurant, Brasserie Joel, is very good and is reviewed separately. We didn't use the breakfast service as there are lots of places outside which are much cheaper and don't encourage you to eat far too much. There is a cafe on the ground floor which sells drinks and snacks. It is OK but not quite pricey and there is plenty better within a short walk.
The Primo bar seems to be too small for such a large hotel and it was not easy to find a seating the evenings. It also has loud music in the evening, which makes conversation a bit difficult. It would be fine if there was a quiet bar as well, but on its own this is not ideal.
Overall, this is a good hotel and I would recommend it.

Room Tip: There may be less road noise in the higher rooms
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  • Stayed: December 2013, traveled as a couple
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Thank Sakertec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded December 25, 2013

Dear Sakertec,

Thank you for your review and recommendation.

We’re pleased you enjoyed your stay with us in one of our comfy rooms and with our friendly team.

I’m sorry to note your experience with the Housekeeping team and I have shared your comments with our Executive Housekeeper and we will be investigating accordingly.

Thank you once again for your recommendation and we look forward to your return soon.

Regards,
Hasham Soliman
Hotel Manager

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Reviewed December 18, 2013

This was our first trip to London and we LOVED this hotel. It was centrally located to all the attractions we wanted to see and the tube station was close by. We were able to walk to Big Ben and Westminster Abby. We also purchased their executive room package (I think that's what they called it) where we could go to the executive room for breakfast, tea, snacks and drinks before dinner. That package was worth it just for breakfast, the food was amazing. Highly recommend this hotel. Of note, there are no dressers to put your clothes in, but there is a very large closet so it wasn't a problem

  • Stayed: March 2013, traveled as a couple
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1  Thank Kristen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded December 20, 2013

Wow, your first trip to London and you choose to stay with us, thank you Kristen K!

We're thrilled you enjoyed our iconic location and great central location.

I couldn’t agree more with your comments on the Executive Lounge, great value for breakfast, afternoon tea and cocktails and canapés in the evening.

I hope we’ll be able to welcome you back on a future visit.

Regards,
Hasham Soliman
Hotel Manager

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Reviewed December 17, 2013

We have a number of rental properties in Waterloo and when we come to visit we have to stay in the vicinity. Indeed we did consider purchasing one of the rooms at Park Plaza Westminster Bridge when it was being built so we looked forward to 'pushing the boat out' and staying here even though we thought it was rather expensive. We once stayed at and very much liked the Park Plaza County Hall next door where we had a lovely room with great view over the roof tops. We have stayed in the Premier Inn County Hall, where we had a great view of the London Eye and a huge suite with 2 double beds. The common areas of PPWB are very nice; we have enjoyed a drink or two in the past in the bar/lounge area and found it very acceptable. However, the room we were given was small and dark with no view, and completely character-less furniture and decor. It all felt a bit cheap. The bathroom basin was blocked so on our first night we had to clean our teeth in the bath. A bulb in the bedside light had blown. Slippers and bathrobes were not provided, which means you'd have to carry them in your luggage, and we consider they should be available at this price, or at least on request for elderly guests. We stayed in a 'superior double'; it really wasn't, and should have been called a 'basic double'. At breakfast time we had to queue for some time, and we were expected to pay extra for 'the full English' which we thought was outrageous at this price and embarrassing when you're in the queue and asked to stump up more. What's the point in having 2 tier breakfasts?!

Room Tip: You'll have to pay extra for one on the outside of the building with any hope of daylight or a v...
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  • Stayed: September 2013, traveled as a couple
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1  Thank farwestwoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded December 18, 2013

Dear farwestwoman,

Thank you for your feedback, however, I am of course disappointed to read you did not enjoy your stay with us.

I’m pleased to note you enjoyed our great location and general decor and the relaxing time in Primo Bar.

My apologies for any shortfall with regards to your room. I do hope we were swift to make any necessary repairs upon receiving your report.

We encourage all our guests to review our room types via our Park Plaza Westminster website prior to booking to ensure they select their preferred room type. Our Superior rooms are our entry level rooms and do not have an external view. For your next booking for an external view you will need to select a Studio room and for an iconic view its Studio Iconic or One Bedroom Iconic View.

My apologies for any embarrassment you felt during breakfast. When breakfast in included in the booking rate the confirmation usually states which breakfast package is included, I am sorry you were unaware of the breakfast option available to you.

I do hope we’ll have the opportunity to redeem ourselves in the near future and thank you once again for your feedback.

Regards,
Hasham Soliman
Hotel Manager

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Reviewed December 16, 2013 via mobile

Stayed for a night with my wife and some friends at this hotel. The room was spacious and clean with a good bathroom and a very comfortable bed. Located just across Westminster bridge with a view of Big Ben. Would recommend highly. It has a nice bar and lounge area in which to have a nightcap.

Stayed: December 2013, traveled as a couple
1  Thank WaltonReviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded December 17, 2013

Dear WaltonReviews,

Thank you for posting and adding another 5 star review for our hotel.

I have shared your comments with the entire team and we are delighted to have provided a great experience for you all.

Thank you for your recommendation and I hope we can welcome you back soon.

Regards,
Hasham Soliman
Hotel Manager

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Reviewed December 16, 2013 via mobile

This is a very modern, large hotel and is still sufficiently new to appear slick and well maintained.

We had a superior room which simply faced out onto an internal wall with another room just above and opposite us. Not sure what was supposed to be superior but at just short of £200 and not even a bottle of mineral water included, it was a tad disappointing.

The room itself was fine with a nice bathroom with a separate shower. Breakfast in the morning was included in the rate and was ok if a bit frenetic.

Perhaps the best thing about the hotel is its Southbank location, especially with the Christmas market just along the river past the London Eye.

Overall it's modern and functional but you can get more for less if you shop around and avoid the interior view rooms which are dark and slightly depressing!

Stayed: December 2013, traveled with friends
Thank Hotel Harry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded December 17, 2013

Dear Hotel Harry,

Thank you for your review and I’m pleased you enjoyed our great iconic location.

Sorry to note you were unaware of our room types prior to booking. We encourage all our guests to review our room types via the Park Plaza Westminster Bridge website prior to making a booking.

For your next booking and preferred room type, you will need to select a Studio room and for an iconic view its Studio Iconic or One Bedroom Iconic View.

Don’t forget we also offer the Best Online Rate Guaranteed, subject to terms and conditions. Just visit our website to register to receive our newsletter so you’ll be kept up to date with our latest offers and promotions.

Regards,
Hasham Soliman
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Westminster Bridge London

Address: 200 Westminster Bridge Road, London SE1 7UT, England
Phone Number:
Location: United Kingdom > England > London > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in London
#44 Spa Hotel in London
#59 Family Hotel in London
#94 Business Hotel in London
#101 Romantic Hotel in London
#148 Luxury Hotel in London
Price Range: $167 - $442 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Plaza Westminster Bridge London 4*
Number of rooms: 1019
Official Description (provided by the hotel):
Art meets design in the grand Park Plaza Westminster Bridge London. From its iconic position opposite Big Ben and the Houses of Parliament, the hotel places London's finest landmarks at your fingertips. The London Eye, Big Ben, London Dungeons, the London Aquarium, and the city's finest theatres, restaurants and bars are just a few steps away. A choice of tastefully conceived and breathtakingly executed guestrooms and suites includes large Studio Rooms with a bedroom, bathroom, kitchenette and living space with pull-out sofa bed, which is perfect for family stays. On the hotel's highest floors, enhanced amenities and extra space are on offer in the chic Penthouses and Suites, some of which have split-level duplex accommodation, balconies and panoramic city views. Brasserie Joël presents delicious French cuisine with seasonal specialties, while Ichi Sushi & Sashimi offers a true taste of Tokyo. 1WB Lounge & Patisserie is the place for afternoon tea and light bites, Primo Bar comes alive every evening with live music and sophisticated cocktails, and Espressamente Illy serves authentic Italian coffees. Unique among central London hotels, Park Plaza Westminster Bridge London boasts a fitness centre with 15-metre pool and Europe's only Mandara Spa, an exquisite oasis of Balinese calm. Nine treatment rooms, a manicure and pedicure area and relaxation lounge combine to offer indulgent pampering with the finest spa products. ... more   less 
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Also Known As:
Park Plaza Westminster Bridge London Hotel London
Park Plaza Westminster Bridge London England

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