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“"Family fun in the city" does not worth the money”

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Park Plaza Westminster Bridge London
Ranked #192 of 1,077 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Reviewed July 16, 2013

I booked a plan "Family fun in the city", promising kids will be treated as VIP guests, offering kids gifts, vouchers for kids in hotel premises, free kids movies, etc. We were given a small bag with 6 coloured pencils and tiny activity book, yo-yo, which was not functioning, rubber bracelet Park Plaza hotel and an elephant shaped paper bookmark. This was the gift. The 3 vouchers can be used only against smoothie or muffin in one of the cafes in the hotel, kids movie cost only 1 euro. I do not think this offer pays the money. Also, in our studio room there was one small wardrobe for 4 of us there is no place to put the luggage for the 4 of us. But compared to other London hotels, the room was good size. The overall ambiance is not very child friendly due to dark black interior and especially in the main restaurant. Breakfast buffet was hectic and overcrowded so we went for breakfast in the room at no extra charge. This worked better for us.

  • Stayed: July 2013, traveled with family
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1  Thank Margarithen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, General Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded July 25, 2013

Dear Margarithen,

Thank you for reviewing your recent stay with us, however, I’m sorry to note you were unhappy.

Many of our families have enjoyed our current children’s welcome gift, however, I am pleased to confirm we are currently reviewing our children’s welcome gift and hope your children will be able to enjoy the new gift in the near future.

We are due to launch our Children’s Summer Guide and I hope you will be able to benefit from the many different activities during the summer, for more information please visit the Park Plaza Westminster Bridge website.

We look forward to serving you better in the near future.

Regards,
Daniel Pedreschi
General Manager

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10,925 - 10,931 of 17,605 reviews

Reviewed July 15, 2013

London can be a very depressing place to find a good hotel. I've had some terrible experiences -- e.g. beds on a 20 degree angle because the the floors were slanting, horrible breakfasts, tiny bathrooms, noise. But the Park Plaza was an extremely pleasant exception to his general rule. The rooms are modern, well-equipped, and the hotel seemed to be very well managed, with courteous staff handling large numbers of travellers. The breakfast was excellent--whether you like cooked English breakfasts or Continental style. I will certainly stay there again and highly recommend it.

  • Stayed: June 2013, traveled on business
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Thank Evelyn26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded July 21, 2013

Thank you Evelyn26 for your review and recommendation. We are delighted that you choose our hotel and enjoyed your time in London with us.

I hope we can welcome you back in the near future.

Regards,
Hasham Soliman
Hotel Manager

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Reviewed July 15, 2013

We booked for 2 nights in an outside room and requested to pay extra for the executive lounge. I also stated we were coming to London to celebrate my husband's 60th birthday treat. We arrived at the Park Plaza at about 1pm and were booked in by a very pleasant young man who told us we could leave our bags as our room was not ready. We returned at 3 pm and were shown to our lovely room shattered after our 2hour walk in the heat. Our bags were delivered promptly along with a selection of delicious complementary cakes and a card for my husband. After a rest we went to explore the hotel pool and gym looked good but we did not have time to use them. Went into the exec lounge at about 5pm with the most fantastic view of Westminster. Also available was afternoon tea of an amazing array of cakes and scones with clotted cream and jam. After having a little more to eat and gazing at the stunning view out came the alcoholic drinks and snacks of nibbles crudités and hot snacks of calamari garlic mushrooms and chicken pieces as well as a great cheeseboard.. As my husband was replenishing our Prosseco and chatting to the waiter he mentioned that this was his birthday treat and the waiter brought us a glass go champagne and yet more cakes. Needless to say we did not bother going out for dinner that night!
We had breakfast in the lounge in peace and quiet both mornings and there was a good choice of hot and cold . Another afternoon tea and a couple of glasses of Prosseco before going out for dinner certainly gave us value for money. Service was excellent and not many people in the lounge despite the hotel being full
After reading other reviews I can honestly say we were not bothered by noise of banging doors on the 10th floor where we were staying. I felt the staff could not do enough for us. This was borne out when we were temporarily stuck in the lift which is my worst nightmare. The reception informed the public relations manager who came to our room to apologise in person. Check out was no problem at all. Rates for London are reasonable and our experience was excellent and we shall return

Room Tip: Outward facing rom for the light
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  • Stayed: July 2013, traveled as a couple
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1  Thank Lancsliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, General Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded July 25, 2013

Dear Lancsliz,

Thank you for posting your amazing 5 star review for our hotel.

My team and I are delighted to have provided such a wonderful experience for your very special 60th birthday stay.

It was our pleasure to serve you both and I hope we can welcome you back in the near future for some more treats!

Regards,
Daniel Pedreschi
General Manager

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Reviewed July 15, 2013

Hotel was exceptionally nice, very contemporary, staff was very friendly and helpful, state of the art bedrooms, and baths. Food was delicious.Location was wonderful, you can actually walk to all of the attractions, exp. Buckingham Palace, London Eye, West Misnister Abbey, St Pauls Cathederals, and minutes away from Harrods. Great location for restaurants, and souviner shopping.

Room Tip: Try getting on top floor to be able to see the city, perhaps.
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  • Stayed: June 2013, traveled with family
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1  Thank Patricia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded July 21, 2013

Thank you Patricia T for your review. We’re pleased you enjoyed your time in London and that you choose to stay with us on this visit.

We look forward to welcoming you back.

Regards,
Hasham Soliman
Hotel Manager

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Reviewed July 15, 2013

After staying for 5 nights in Paris in a Family Apartment with 2 connecting rooms the Park Plaza was like a stay in Heaven. We booked a 2 bedroom suite which has 2 rooms and 2 bathrooms and it was like having an apartment with a kitchenette as well. The space was much appreciated after staying in tight quarters in Paris. The price was on the high end but it was one of the best hotels we have ever stayed at. The decor was nice and the suite was very clean. Beds were comfortable. We were upgraded to a suite with a terrace and we even had a view of Big Ben. The only complaint would be the lineup to check in was fairly long. We checked in at 12pm but our rooms were not available but that was fine with us as we were able to leave our luggage and go sightseeing. The location was very convenient, same walking distance to both Waterloo and Westminster tube stations. Loved the mood lighting options. AC was very good. Kitchenette was convenient. Overall it was a perfect stay!

Room Tip: The suites are very comfortable and spacious if you are willing to splurge.
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  • Stayed: July 2013, traveled with family
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1  Thank ireneliu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded July 21, 2013

Thank you for your review ireneliu and for choosing us for your London stay.

Sorry about the wait at check in but it appears you arrived during our peak check out time, 12pm. Of course we were happy to we store your luggage which enabled you to visit London and return to a ready room.

Glad you enjoyed one of our terraced 2 bedroom suites, with a master bedroom and a twinned bedroom, great for families.

I hope we can be of service to you on your next European tour.

Regards,
Hasham Soliman
Hotel Manager

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Reviewed July 14, 2013 via mobile

We had a one night stay here on a Saturday night, my husbands stayed previously on business but it was the first time for me and I was pleasantly surprised.
Very spacious hotel with a large reception area that is located up some escalators from the main entrance. Reception check in was a little slow but the staff were very friendly. We had a room on the 12th floor which was very nice. The hotel decor in the rooms feature a lot of dark wood so they are a little on the dark side, however features everything you would like plus a small kitchen/ sink area and part of the mini bar area has a fridge space for your own use.
High standard bathroom with good quality fittings and shower. Seperate bath and shower.
Both hotel general areas and rooms are very clean.
Ordered breakfast in our room which was fantastic, very good quality food , well presented and ample of it.
Overall would recommend and a great location for the Southbank area.

  • Stayed: July 2013
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1  Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded July 21, 2013

Thank you for your review Helen C. We’re pleased your husband choose to return to our hotel for your leisure stay and that you were not disappointed.

I’m pleased you enjoyed your Room Service treat, with no extra tray charge.

I hope now you’ve found us we’ll be able to welcome you back soon.

Regards,
Hasham Soliman
Hotel Manager

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Reviewed July 13, 2013

I can only reiterate what other tripadvisor reviews have mentioned about the check-in procedure. As to our experience, there was a very long check-in line when we arrived (I noticed this was the case for most of our stay). Our receptionist typed (endlessly, it seemed) to bring up our reservation - which turned out to be neither the type of room nor the rate that we had reserved (we came with written email confirmation in hand.) Even though we thought we had this problem sorted out when we finished checking in, our final bill did not reflect such and it took yet another long wait in line then several minutes to sort out the problem. Although I applaud the hotel for employing a multi-national reception staff, it was difficult to understand the various accents. All of this aside, the rest of the stay was great. Restaurants were good, staff pleasant, concierge services very helpful. Beds were comfortable and the room was clean and quiet - no noise from room next door, hall or outside. If they could work on speeding up check-in process, it would be most helpful to guests. Overall, a great place to stay and value for the money. Our only real complaint about this hotel is the check-in process!

Room Tip: We had a suite which helped minimize noise from the hall. We also had a room with a window looking...
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  • Stayed: June 2013, traveled as a couple
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1  Thank Beatrice189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkPlazaWestminster, Manager at Park Plaza Westminster Bridge London, responded to this reviewResponded July 21, 2013

Dear Beatrice189,

Thank you for your review and feedback following your stay.

I’m pleased to note your billing issue was resolved and that you enjoyed our restaurants and friendly helpful team members.

I hope we’ll be able to welcome you back for an even better stay on your next visit.

Regards,
Hasham Soliman
Hotel Manager

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Additional Information about Park Plaza Westminster Bridge London

Address: 200 Westminster Bridge Road, London SE1 7UT, England
Phone Number:
Location: United Kingdom > England > London > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Green Hotel in London
#43 Spa Hotel in London
#59 Family Hotel in London
#94 Business Hotel in London
#101 Romantic Hotel in London
#148 Luxury Hotel in London
Price Range: $164 - $445 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Plaza Westminster Bridge London 4*
Number of rooms: 1019
Official Description (provided by the hotel):
Art meets design in the grand Park Plaza Westminster Bridge London. From its iconic position opposite Big Ben and the Houses of Parliament, the hotel places London's finest landmarks at your fingertips. The London Eye, Big Ben, London Dungeons, the London Aquarium, and the city's finest theatres, restaurants and bars are just a few steps away. A choice of tastefully conceived and breathtakingly executed guestrooms and suites includes large Studio Rooms with a bedroom, bathroom, kitchenette and living space with pull-out sofa bed, which is perfect for family stays. On the hotel's highest floors, enhanced amenities and extra space are on offer in the chic Penthouses and Suites, some of which have split-level duplex accommodation, balconies and panoramic city views. Brasserie Joël presents delicious French cuisine with seasonal specialties, while Ichi Sushi & Sashimi offers a true taste of Tokyo. 1WB Lounge & Patisserie is the place for afternoon tea and light bites, Primo Bar comes alive every evening with live music and sophisticated cocktails, and Espressamente Illy serves authentic Italian coffees. Unique among central London hotels, Park Plaza Westminster Bridge London boasts a fitness centre with 15-metre pool and Europe's only Mandara Spa, an exquisite oasis of Balinese calm. Nine treatment rooms, a manicure and pedicure area and relaxation lounge combine to offer indulgent pampering with the finest spa products. ... more   less 
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Also Known As:
Park Plaza Westminster Bridge London Hotel London
Park Plaza Westminster Bridge London England

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