The hotel projects a quietly luxurious aura with touches such as the Nespresso machines and some incredibly thoughtful and attentive personnel, such as the TV technician who showed up almost instantly after we contacted the desk and bent over backwards to be helpful, and doormen who unfailingly welcomed us with a smile.
However, service was inconsistent. There were days housekeeping would downright badger us with attention, others where it did not show up even once. Front desk could be unhelpful on occasion, and cannot be relied on to give you a room in the class you reserved. Rooms facing the back have dismal views.More