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“Fantastic Hotel Warm & Welcoming”
5 of 5 bubbles Review of The Arch London

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The Arch London
Ranked #21 of 1,088 Hotels in London
Certificate of Excellence
York, United Kingdom
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Fantastic Hotel Warm & Welcoming”
5 of 5 bubbles Reviewed March 3, 2013 via mobile

Our recent visit to London was made even better by staying at the Arch Hotel. The staff were very helpful, the hotel was clean and modern. A great stay and would recommend this to anyone looking to relax when in London

Stayed February 2013, traveled as a couple
Helpful?
Thank Stephen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, March 13, 2013
Dear Guest

We were all pleased to read that you had a very relaxing stay with us at The Arch London.

Looking forward to welcoming you back in the near future.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,644 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Quincy
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 1, 2013

LOVE the Arch London: great rooms in a series of old townhouses in the backsteets of stately Marylebone, replete with a library and a bar that served this American a fine Old-Fashioned. Will be my standard hotel in London going forward.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, March 3, 2013
Dear Guest

We also love that you love our hotel, very glad to know that you will be staying with us again.

I do hope to see you upon your next visit with us.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed February 28, 2013

We recently stayed at the Arch for three nights, and couldn't recommend it more. The rooms are very comfortable, plush, and well designed. The staff was always friendly and helpful, and the location is great. It's very close to shopping, but tucked into a quieter (and very posh) residential area.
It's hard to find any faults with this hotel. I especially loved the design and comfort of the rooms. You really feel that every detail has been considered. I would definitely stay here again, and recommend it to anyone.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SoapBoxDerby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, March 3, 2013
Dear Guest

Thank you for your critical review of The Arch London. I am very proud to read that you felt our staff and service is always friendly and helpful. Even though we are in a very quiet residential area this is just behind the main shopping district in London. As you noted, we do have some posh neighbours but this all adds to the charm of the hotel.

Looking forward to welcoming you back in the very near future.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed February 27, 2013

My wife and I visited London for a long weekend in the recent freezing weather but the warm welcome at The Arch more than made up for this.
Superlatives apply to all aspects of our stay, particularly the friendly, efficient professionalism of the staff.
We will definitely return and we recommend The Arch without any qualification as an oasis of comfort and rest so close and yet so far from the city bustle.
This was among the best of hotels we have visited anywhere and is a veritable London Paradise!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank broadway14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, March 3, 2013
Dear Guest

Thank you for noting the excellent staff that we have in the hotel. We pride ourselves on the service we provide at the same time as providing a value added experience for all our clients. Saying that you feel we are among the best hotels you have experienced is truly motivating for both myself and my team.

On behalf of us all, thank you. We all hope to see you back at the hotel very soon.

Regards

Grant Powell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne
Level Contributor
63 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed February 26, 2013

Another wonderful SLH hotel. Great stay over Christmas 2012. Room was lovely and cosy. Breakfast was not too bad. Location was just around the corner of Oxford Street. Staff were professional. Small issue of charging us for breakfast but was quickly rectified. Would stay again!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iashi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, March 3, 2013
Dear Guest

I was very pleased to read that you felt we were a wonderful hotel. In fact, we were pleased to be voted the best UK hotel by our very loyal SLH clients in 2012. Thank you for your comments and I do hope to see you back at The Arch London in the coming months.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed February 26, 2013

Second time staying at The Arch and was as good as the first. Beautifully decorated room was clean and had great high ceilings was quiet and very comfortable and the upkeep was second to none. The staff were relaxed but professional and the location is great for Oxford street shopping. Really can't recommend this hotel enough. Will be back soon I hope!!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scottg1808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, March 3, 2013
Dear Guest

Can I say thank you for returning to The Arch London. It is great to know that the consistency of our team and the style of the hotel made you want to visit us again.

You mentioned you will be back, make sure you ask for me at reception as I would love to say hello. Wishing you all the best and looking forward to meeting you in the very near future.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 26, 2013

Closest city hotel to feeling at home on my journeys. My last itinerary included 8 cities and the Arch is still a standout for me.
Business-wise nothing is a hassle; personally I enjoy the staff and the little touches that take the 'business' out of the trip :-)
The bed is a highlight for me ...(so maybe I need to get out more?!)
Highest recommendations

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heresjoanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
grant_powell, General Manager at The Arch London, responded to this review, March 3, 2013
Dear Guest

Wow, we were all so happy to read your recommendation of The Arch London. To know that after 8 cities you have visited we were a standout. You noted our beds and we are very proud of these. Our beds were specially designed and bespoke made for our clients and indeed they are comfortable.

We all hope to have you back at the hotel on your next business trip.

Regards

Grant Powell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Arch London

Property: The Arch London
Address: 50 Great Cumberland Place | Marble Arch, London W1H 7FD, England
Phone Number:
Location: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in London
#12 Romantic Hotel in London
#14 Family Hotel in London
#21 Luxury Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Arch London 5*
Number of rooms: 82
Official Description (provided by the hotel):
The Arch Hotel London is a luxury lifestyle hotel just a stone’s throw from Marble Arch, Marylebone and the West End. Spanning 7 Georgian townhouses, this urban hideaway offers a unique combination of English heritage and contemporary style. With 82 individually designed guestrooms and an inspiring restaurant and bar, The Arch London provides the best in comfort and service with Free Internet Access and complimentary soft drinks mini bar in every room. Imaginative British art, rich fabrics, colours and honest, hearty food, add to the spirit of this creative new hotel. ... more   less 
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Also Known As:
The Arch London Hotel London
The Arch London England

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